Best Western Dinosaur Valley Inn & Suites

1311 NE Big Bend Trl, Glen Rose, Texas, 76043-5024, United States
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Best Western Dinosaur Valley Inn & Suites

The nearby Fossil Rim Wildlife Safari brings families and nature lovers from around the country to our Glen Rose hotel. Guests at our hotel in Glen Rose are here for a special event at the Expo Center, and many trade show attendees call us their home show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
1311 NE Big Bend Trl, Glen Rose, Texas, 76043-5024, United States

Reviews of Best Western Dinosaur Valley Inn & Suites

Traveller Overview:
4.5 Rating: 423 reviews
Excellent 58%
Very Good 24%
Average 9%
Poor 5%
Terrible 2%
Rating

marirey0428, wrote review 02/07/2021

Old, Muggy, Dirty mattresses

The lobby is nice, the pool is nice, but the room was old and muggy, the shower didn’t drain, the mattress on the sofa bed was stained and there were no sheets or blankets for it. The breakfast was ho... more

Owner Response
Hotel Manager, Owner at Best Western Dinosaur Valley Inn & Suites, responded to this review
Hello Guest, It is disappointing to note that your stay was not satisfactory. My apologies for the inconvenience due to the cleanliness,lack of amenities and breakfast. Our team will check where we went wrong and will take corrective actions for maximum betterment. We shall appreciate your kind understanding and request a rethinking to visit. Sincerely, Hotel Manager.
Rating

Larry E, wrote review 24/06/2021

Facilities limited

Breakfast served was terrible. Desk clerk at check-in was quite unfriendly.. TV had a poor picture. Rooms were clean. No place to gather with a group after 9pm. It was a family reunion and we had to v... more

Owner Response
Hotel Manager, Owner at Best Western Dinosaur Valley Inn & Suites, responded to this review
Dear Larry, I am very sorry to hear that we did not meet your expectations. My apologies for all the inconveniences. We are working to improve the problems areas detected in your stay and will ensure that they are improved to the best. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention Sincerely Hotel Manager.
Rating

207cynthiag, wrote review 24/06/2021

Dinosaur Valley Stay

Had a great experience in Glen Rose. Stayed at the BWDVIS. Staff was courteous and friendly, the dino aesthetics were awesome, and the room was clean and perfect for our stay. Breakfast was adequat... more

Owner Response
Hotel Manager, Owner at Best Western Dinosaur Valley Inn & Suites, responded to this review
Hello Cynthia, Thank you so much for staying with us and the wonderful feedback. Your generosity in appreciating our hotel staff and the dedicated services is very much encouraging. It is our privilege to host guests like you, who makes us run that extra mile towards guest satisfaction. Guests like you are the real ambassadors for our hotel. We will be really excited to welcome you again. Sincerely, Hotel Manager.
Rating

rmatte007, wrote review 01/06/2021

Great Hotel in Glen Rose!

This hotel is very clean and spacious. Our Dune Buggy Club stayed here and there was ample parking and room to gather inside and out. The hotel is kept very clean and the staff extremely friendly. ... more

Owner Response
Hotel Manager, Owner at Best Western Dinosaur Valley Inn & Suites, responded to this review
Dear Guest, It is delightful to see five-star feedback. Hope that you had a marvelous stay experience. Our team is very much overwhelmed to see the remark. It is a privilege to host guests like you. Await your next earliest visit. Sincerely, Hotel Manager.
Rating

bseales2021, wrote review 01/06/2021

Trip to Fossil Rim

We arrived early after having to drive through torrential rain and just were praying we could get into our room ASAP. Turns out that our room was already ready and available and was very clean! The ... more

Owner Response
Hotel Manager, Owner at Best Western Dinosaur Valley Inn & Suites, responded to this review
Dear Valued Guest, Thanks for letting us know how satisfied you are with our services and amenities. It is very encouraging to hear your perspective of our hotel and we feel proud that you have acknowledged our staff’s efforts to provide a nice experience. I am very happy to see that you liked the room features and location. We plan on adding more value to our services so that our guests receive the finest hospitality. I am sure you will recommend us to more of your friends and families. Thank you once again for your review and hope to see you again. Sincerely, Hotel Manager.