01/01/2017 Macpear, Midlothian, texas
We stay at this hotel often and always return because of past stays. However, this visit was a disappointment. It seems the general manager Rex [--] is neglecting the up keep of this property. There w... more
We stay at this hotel often and always return because of past stays. However, this visit was a disappointment. It seems the general manager Rex [--] is neglecting the up keep of this property. There was no hot water one morning because of a broken hot water heater, the hot tub was "out of order", and the fire place in the lobby did not work. The staff is amazing at this location and go out of their way to make it a great stay. This summer when we stayed, the pool was extremely dirty and we were told by a gentleman that had come to give a bid on cleaning the pools that the owner was not concerned about the condition of the pool area. The beds and pillows were below standard as compared to stays in the past. It appears that the general up keep is deteriorating. We hope things get turned around, as it is one of our favorite places to stay. The outside area was always so nice and an added bonus. Mr. [--], I hope you choose to make some positive changes. We brought two other couples for their first stay and were very saddened with their experience. less
DinoValley, Manager at BEST WESTERN Dinosaur Valley Inn & Suites, responded to this review
We thank you for sharing your experience and apologize for the things that were not up to our standards during your stay. We are a hotel in a small town so sometimes when things breakdown, they take a little longer to replace. A hotel is a 24/7 business so we can't shut it down for one appliance breakdown. That is not neglecting the property. We are an award winning hotel and your past experiences would attest to that. I don't recall calling anyone to give us a bid on the pool work so don't know who you talked to.