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Best Western Diamond Bar Hotel & Suites

AAA - 2 Diamond

Rooms & Rates

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Stay at this Diamond Bar, California hotel, offering an oasis of serenity in a beautiful resort-style setting. The Best Western Diamond Bar Hotel & Suites is conveniently located to Californias Pomona Fairplex and the Los Angeles County Fairgrounds. Hotel guests have easy access to the California Polytechnic University, Mt. SAC College and other major southern California attractions including Disneyland, Raging water, NHRA, LA Rooster Road Show, Antique Car Swap meet and Knotts Berry Farm. Complete with a Japanese garden, pool and spa, this lovely hotel offers a choice of business, family or suite. All rooms are equipped with thoughtful amenities needed to make any stay enjoyable. Guests can enjoy complimentary deluxe continental breakfast, a modern fitness center and executive-style business center. This southern California hotel has earned the Best Western International award for professionalism and commitment to hotel guests. Make your reservation today at the Best Western Diamond Bar Hotel & Suites in Diamond Bar, California!

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Location

259 Gentle Springs Ln
Diamond Bar
California
91765-1614
United States
AAA - 2 Diamond

Summary

Pets: No Pets accepted
Check-in & Check-out
15:00:00 | 12:00:00

Facilities

Location and Attractions

Getting there.

Sat nav users: type 91765-1614

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Address
259 Gentle Springs Ln
Diamond Bar
California
91765-1614
United States


What's nearby?

Recreation

  • 25 mile(s) from Los Angeles and Hollywood

  • 1 mile(s) from California Polytechnic University




Room Theatre Classroom U-Shape Boardroom Banquet
Have an enquiry?
Contact events on 0845 620 0506

Reviews

TripAdvisor Traveller Rating: Rating: Based on 252 traveller reviews
Rating: 5 63
Rating: 4 66
Rating: 3 41
Rating: 2 21
Rating: 1 61
Rating

Perfect spot for business travel

20/09/2018 jdparenti, San Diego, California

This is an ideal location for my business travel and the internet is strong enough to satisfy my requirements. I have stayed at this location a handful of times and will again soon, no doubt. Extremel... more

Rating

Make sure room 216 does not have bedbugs

11/09/2018 FarAway567992, Los Angeles, California

At first I felt very happy that I booked this hotel: perfect location and the room has everything I need. But we learned it in a hard way that this room is far from perfect: my kid and I woke up by co... more

Owner Response
Nerissa M, Guest Relations Manager at Best Western Diamond Bar Hotel & Suites, responded to this review
FarAway567992, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. The room was thoroughly inspected the next morning and no bugs were found and also the room was rented out, with no further bug complaints. I want to assure you that we are thoroughly investigating this claim and that although we have not found any evidence of a bug infestation, we are taking the necessary precautions to ensure that nothing is missed. I want to assure you that we respond promptly to pest alerts with expert extermination services and also treat to deter pests on a regular scheduled basis.
Rating

Good bargain, freeway accessible, decent neighborhood

21/08/2018 vincentw498, Los Angeles, California

An affordable place to lodge in L.A., clean, easy to get on the freeways, free breakfast. Ask for a pet-free room unless you don't mind flea bites (my only major complaint). Dark decor of my room over... more

Owner Response
Nerissa M, Guest Relations Manager at Best Western Diamond Bar Hotel & Suites, responded to this review
vincentw498 Your review and rating are greatly appreciated; though it is very disappointing to learn of the bad impression we made during your recent stay. We are forever working to improve upon the guest experience and I hope you will remember our attributes for when you return during another trip to the area to see how we have improved to impress you even more.
Rating

Better off at a Motel 6

11/08/2018 Asia D,

Would like to give it a 0 star. Worst customer service ever. Didn’t receive recognition for being a Platinum Member. A PLATINUM, LOYAL MEMBER. Guy that checked me in CANCELLED and rebooked my room bec... more

Owner Response
Nerissa M, Guest Relations Manager at Best Western Diamond Bar Hotel & Suites, responded to this review
Asia, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.
Rating

bugs and inflexible check-in staff

03/06/2018 jenny154943, Vancouver, Canada

Check In we stay at Best Western Diamond Bar to attend my nephew's wedding. My sister insisted on paying for the hotel stay, so she came by and paid for it with her credit card few days before. Whe... more

Owner Response
Nerissa M, Guest Relations Manager at Best Western Diamond Bar Hotel & Suites, responded to this review
Dear jenny154943, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We appreciate you taking the time to share this experience and we do apologize for the inconvenience this might have caused you. Our main goal is to serve our guests above and beyond and satisfy them during their stay but it is saddening to learn that your expectations weren't met. You are welcome to contact us at the Hotel, should you have any other concerns about your stay. We hope that you would consider us again in the future so we may change your views about our hotel and management.