Best Western Diamond Bar Hotel & Suites

259 Gentle Springs Ln, Diamond Bar, California, 91765-1614, United States
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Best Western Diamond Bar Hotel & Suites

A damage deposit of 100 required on arrival. This will be collected as a cash payment and may be refunded in full, in cash, subject to inspection at check out. Due to current restrictions, the pool & spa are closed & the property cannot provide ice. show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
259 Gentle Springs Ln, Diamond Bar, California, 91765-1614, United States

Reviews of Best Western Diamond Bar Hotel & Suites

Traveller Overview:
3.0 Rating: 287 reviews
Excellent 25%
Very Good 23%
Average 18%
Poor 9%
Terrible 23%
Rating

samanthascott28, wrote review 15/04/2021

absurd

Never in my life have I ever had to put a $100 deposit on a hotel room upon check in??? Was not able to check into my room without the $100 CASH deposit even when it was 3 am, she said it was posted o... more

Owner Response
Tina M, General Manager at Best Western Diamond Bar Hotel & Suites, responded to this review
samanthascott28, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Regarding the $ 100 deposit, I sincerely apologize if this was not mentioned during your reservation. Our policy has been that due to an increasing number of customers who weren't able to return the keys , damaged some of our things in the room. With that, we created a protocol that makes the customers pay. During check out without damages we return the deposit right away. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

cesarin333, wrote review 05/04/2021

They take CASH deposit ONLY

If you want a room in this place , you have to carry $100 cash for your deposit, otherwise they can’t give you a room , if you are AAA they need your road assistance account or number , that’s sucks !... more

Owner Response
Tina M, General Manager at Best Western Diamond Bar Hotel & Suites, responded to this review
cesarin333, Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to share this experience. Regarding the 100 deposit , I sincerely apologize if this was not mentioned during your reservation. Our policy has been that due to an increasing number of customers who weren't able to return the keys, damaged some of our things in the room. With that, we created a protocol that makes the customers pay. During check out without damages we return the deposit right away. Thank you for calling our attention for this matter and we hope you understand us in our standing.
Rating

V7788IVvictoriao, wrote review 04/04/2021

Disappointed

Went for a quick over night stay get away upon check in the night manager told me that it was a hunderd dollar cash deposit that it stated it on their site, while I did check the site before booking I... more

Owner Response
Tina M, General Manager at Best Western Diamond Bar Hotel & Suites, responded to this review
V7788IVvictoriao, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. For the 100 $ deposit, I sincerely apologize if this was not mentioned during your reservation. Our policy has been that due to an increasing number of customers who weren't able to return the keys , damaged some of our things in the room. With that, we created a protocol that makes the customers pay. During check out without damages we return the deposit right away. Regarding the 20$ , please call us so that we can remedy the issue as quickly as possible. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Rating

travelingizusia, wrote review 02/04/2021

It was just fine, nothing amazing but nothing bad.

It's a great place to sleep at while on a road trip, next to the highway but I had no noise complaints. A two queen bed room is worth $80 max, it's an older hotel but super clean. The rooms are very s... more

Owner Response
Tina M, General Manager at Best Western Diamond Bar Hotel & Suites, responded to this review
travelingizusia , Greetings from Best Western Diamond Bar Hotel & Suites ,Thank you for your kind comments and review regarding our high standards of cleanliness. It is rewarding to hear that we have succeeded in making you feel comfortable and that you experienced no difficulties with our services or amenities. Wishing you a safe and beautiful journey as you travel back home and we hope to see you again when your travels bring you back to the area!
Rating

sandbuny, wrote review 31/10/2020

Very Clean & comfortable

Check in fast very kind and helpful staff. Room was extremely clean and comfortable. We will definately be staying at this Best Western in the future. Close to freeways, stores and restaurants. Mi... more

Owner Response
Tina M, General Manager at Best Western Diamond Bar Hotel & Suites, responded to this review
sandbuny, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! It is very rewarding to hear your perspective of our hotel and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We look forward to serving you again!