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Best Western Diamond Bar Hotel & Suites

AAA - 2 Diamond

Rooms & Rates

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Stay at this Diamond Bar, California hotel, offering an oasis of serenity in a beautiful resort-style setting. The Best Western Diamond Bar Hotel & Suites is conveniently located to Californias Pomona Fairplex and the Los Angeles County Fairgrounds. Hotel guests have easy access to the California Polytechnic University, Mt. SAC College and other major southern California attractions including Disneyland, Raging water, NHRA, LA Rooster Road Show, Antique Car Swap meet and Knotts Berry Farm. Complete with a Japanese garden, pool and spa, this lovely hotel offers a choice of business, family or suite. All rooms are equipped with thoughtful amenities needed to make any stay enjoyable. Guests can enjoy complimentary deluxe continental breakfast, a modern fitness center and executive-style business center. This southern California hotel has earned the Best Western International award for professionalism and commitment to hotel guests. Make your reservation today at the Best Western Diamond Bar Hotel & Suites in Diamond Bar, California!

The elevator is out of service at this time. We apologize for the inconvenience.

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Location

259 Gentle Springs Ln
Diamond Bar
California
91765-1614
United States
AAA - 2 Diamond

Summary

Pets: No Pets accepted
Check-in & Check-out
15:00:00 | 12:00:00

Facilities

Location and Attractions

Getting there.

Sat nav users: type 91765-1614

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Address
259 Gentle Springs Ln
Diamond Bar
California
91765-1614
United States


What's nearby?

Recreation

  • 25 mile(s) from Los Angeles and Hollywood

  • 1 mile(s) from California Polytechnic University




Room Theatre Classroom U-Shape Boardroom Banquet
Have an enquiry?
Contact events on 0845 620 0506

Reviews

TripAdvisor Traveller Rating: Rating: Based on 200 traveller reviews
Rating: 5 55
Rating: 4 53
Rating: 3 32
Rating: 2 17
Rating: 1 43
Rating

Regular place to stay for many years

17/05/2017 Margaret K, Apple Valley, United States

Very accommodating and pleasant staff with comfortable rooms. This facility is always clean and attractive and a good value. We have stayed here nearly every month on regular trips to Los Angeles an... more

Owner Response
GM91765, Guest Relations Manager at Best Western Diamond Bar Hotel & Suites, responded to this review
Dear Margaret K, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best we can offer in a reasonable price. We thank you for your loyalty and look forward to serving you again in the future!
Rating

Construction on elevator, midnight flooding sink

10/04/2017 samanthafW3297HW, Vallejo, California

To whom it may concern, This has by far been the worse best Western I've ever stayed at. Two story hotel with no elevator(well one that's under construction with no caution tape. please veiw attach... more

Owner Response
GM91765, Guest Relations Manager at Best Western Diamond Bar Hotel & Suites, responded to this review
Dear samanthafW3297HW, Thank you for completing our guest satisfaction survey and letting us know about your recent experience at our hotel. I assure you that each issue mentioned is being investigated and addressed and we thank you for taking the time to point out the areas where we can improve upon the guest experience. We hope to see you again in the future and to impress you with the improvements we've made.
Rating

Horrible do not stay here!

06/04/2017 Karen L,

Worst customer service ever! Mayar (the manager or owner??) charged my charged my card 2xs and is refusing to credit it. Says it's my problem not his. Hung up on me when trying to ask for help. He cha... more

Owner Response
GM91765, Guest Relations Manager at Best Western Diamond Bar Hotel & Suites, responded to this review
Dear Karen L, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. I apologize that our staff were able to charged you double during your recent stay with us. I will discuss this concern to the management so they can assist with this thoroughly. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience .
Rating

Customer service sucks

06/04/2017 Lavon P, Rock Port

No one seems to know what they are doing. Our credit card was charged twice after we had paid cash. Manager will do nothing to correct their error. As of right now they have been paid 3 times for 1 ro... more

Owner Response
GM91765, Guest Relations Manager at Best Western Diamond Bar Hotel & Suites, responded to this review
Dear Lavon P, Thank you for taking the time to complete our survey and share your experience! I apologize that our staff were able to charged you double during your recent stay with us. I will discuss this concern to the management so they can assist with this thoroughly. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience .
Rating

Business Trip

05/04/2017 Michael W, Littleton, Colorado

On plus side, beds were comfortable. That's about it. On down side, any room on the highway side (were we were placed) is a HUGE noise problem...so loud outside you can't hear yourself talking, diff... more

Owner Response
GM91765, Guest Relations Manager at Best Western Diamond Bar Hotel & Suites, responded to this review
Dear Michael W, Thank you for your review. We apologize for any inconvenience you experienced due to the noise level of the hotel. We strive hard to maintain a quiet and family friendly environment, but we can not control the actions of our guests. In the future, please speak with our front desk staff if there is too much noise, and we will gladly speak with the other guests, or move you to a more quiet section of the hotel. We hope to see you again soon.