Best Western Desert Oasis

My wife and I stayed here, and were very disappointed that they call this a Best Western. Let alone a business. The cleaning staff don’t clean up, and then expect you to tip. We stayed a couple nights, but had to go down for clean towels each morning. Best of all, were treated like crap by the manager when called about a random charge they charged through on my card days after we left. We asked to speak to the manager to get a respectful conversation with explanation as to what the charge was. But all we got was a rude manager who refused to help. Do yourself a favor and don’t fall for their price or fake pictures, they’ll just charge you for no reason after you leave. Deplorable business. less

This hotel is located on the border of AZ & CA. about 3 hrs from Phoenix. It's perfect for those that can't make it all the way to Phoenix. It's unbelievably quiet considering it's next to the hwy. Room are always clean. The halls are a little dusty because of remodeling, but that's expected. I'm sure they will be back to their usual 100% soon. less

I would like to start out by saying that my family and I usually stop at Best Westerns during our travels from Las Vegas to Anaheim then to Phoenix Arizona and back to Las Vegas. We have stumbled upon some great hotels and some not so great hotels. We checked trip advisor and google to see the comments that were left for the hotels. Since the Best Western Desert Oasis is a halfway stop from Anaheim to Phoenix we decided to book a room and see how it turned out. Well I would like to give a great Big THANK YOU to the entire staff working there. From the Assistant manager Beatrice to the front desk manager Christina and even the General manager Nicholas who we got the pleasure too speaking with during the manager reception which is a great idea they started at the hotel. Nicholas gave us great help with directions and just a pleasant young man to talk with. Then the housekeeping staff who cleaned our room perfectly and to our expectations. We will say that it is under a lot of renovations that are not completed but what they have done with the bathrooms is excellent. I can not wait to see this hotel again next year when we do our family trip again. I don’t know about these other reviews and what happened with there stay but I do know Nicholas and his staff are very professional and are great with customers. Thanks again Best Western Desert Oasis.... less

We arrived at 2:30a.m.on a technically Friday night. There was hair and boogers in our shower, so no showering Sat morning. There were no sheets changed in one of our beds for the 7 nights we were there. They didn't vacuum or wipe down furniture or sink. My mother in law broke a bracelet on our bathroom floor and the beads remained there until I picked them up. There are homeless behind the hotel and since they are going through renovations there is no security as the side doors were always open. Not unlocked but opened. The GM Nicholas Sorice was notified of our issues and I requested compensation for the fact we couldn't shower Sat morning because of the condition of the shower all he did was make excuses and became very very rude to me to the point that I started to record our conversation to share with corporate. Knowing it was in fact legal in AZ. The one party consent law. Mr. Sorice started to threaten to sue me for recording our conversation and telling me he knew the law and he had been a GM for 21 years. There was absolutely no hospitality in a hospitality recognized business. $32.00 compensation was all I wanted and an apology. This did not happen at any point during our stay after I gave three chances to the GM to make things right. On top of all this, the motel is next to a very large, very busy truck stop. There was also a foul odor of some sort like it was close to a dump. I realize they were under renovations but they would leave garbage next to the pool and carpet out front. I was floored by our treatment at this Best Western. I am a rewards club member so I don't have a problem with the chain. I contacted the franchise that owned the property and it took over a week for me to finally get compensated two nights stay for 11 nights paid for. All I wanted was an apology that never happened from the GM. All the other employees were very nice and helpful. I also wanted to mention that I asked to take a picture of a nice clean room for this review but Nicholas Sorice the GM refused my request. I was trying to show a nice clean room as opposed to our room that was improperly cleaned for 7 days. Also mysteriously our key cards wouldnt work every evening after a day out from being away from the hotel. Breakfast was good and the lady who ran it was wonderful. Rooms were actually comfortable just not cleaned. I would highly recommend staying in Blythe just down the highway. If a GM has no customer service abilities and very obviously didn't care about our comfort or opinions then it is better to go somewhere that would listen and care about your concerns. My 17 year old daughter wrote to the GM to educate him about the law, FYI. I still cant believe this happened to us. I cant stress enough to avoid the stress and stay somewhere else. People make the property what it is and this property fell very short. less

Well...To start out, I want to say we have stayed here about 7 or 8 times. It is the best hotel in the area for the price. Having said that, I want to say that this time we had issues with our reservation that we made through Expedia. After driving 4 hours from Los Angeles in 116 degree heat, and our truck overheating on the way, we arrived to find out that the "pet friendly" room we thought we booked was not the room the hotel had for us. Needless to say, I was hot, tired and not to happy to hear that! In fact, I was rather unpleasant and surly toward Kelly the desk clerk (Sorry Kelly). However, she very professionally and patiently walked me through the process of contacting Expedia and cancelling the reservation. She then re-booked the room through the Best Western site. In the end, I got the room for $1 cheaper than through Expedia! You saved our vacation Kelly. Yenia, the other reviewer was partially correct. The Hotel was doing a long over due remodel. However it was not any inconvenience for us and I did not notice any bad odors as she stated. The room was clean, the breakfast good and the entire staff including the housekeepers were courteous. Thank you Kelly for all your help and kindness! less