Best Western Desert Oasis

My son and I went into the lobby to check in--with my service dog in full view. I was told by the manager that service dogs HAD to be on the first floor. That violates federal law. I told her that people with service animals cannot be restricted to a particular room/part of the hotel. She just kept arguing with me. We had requested a second floor room and was told about their "policy." Then the excuses started flowing about the type of room I wanted was not available on the second floor. So I asked for any room (this was about 3:00 in the afternoon, not late in the day when the hotel was full). No, service dogs had to be on the first floor. They gave my son the wrong type room so he had to move to another room. Then the new room had dirty sheets and he had to ask housekeeping to change the bed. The bathrooms are really tiny and it's an old building. I did report the federal ADA law regarding service animals to the Best Western corporate offices. I got a call and the company rep read me the manager's answer to my complaint. Every thing the Desert Oasis Best Western manager said was true but she left out one thing -- what she said about isolating service animals. That she denied. I was assured this manager Beatrize would be educated and would not do this any more. One can only hope. less

First mistake we made was not asking to be switched from an adjoining room as soon as we realized we were in one. However, I had overheard the guy at the front desk telling someone they only had a couple rooms left that day, so they likely couldn't have switched us anyway. It was noisy. Sounded like the neighbors and their tv were right in the room with us, and they really weren't being excessively loud. The light also shone thru the crack in the adjoining door, and theirs was on during the wee hours. Sigh. Pillows just awful. Hard, little squares. If they do nothing else but swap out these terrible pillows, that'd be a huge improvement. Poor water pressure and difficulty adjusting temp in room kind of disappointed as well. Positives were parking, large king room, mini fridge and microwave, close to gas station, reasonably decent breakfast, nice staff, and good value. We didn't try out the small pool, but it looked inviting. A few small changes and they would have a lot more happy customers. less

Clean rooms, friendly staff and nice hot breakfast. Conveniently located right off of I-10. Was here on business and it was a very pleasant stay. Check in was easy. I liked the nacho bar when we arrived, too. Nice touch. less

We've stayed at this hotel in January for several years. The rooms are clean, the beds are comfortable, and there is plenty of space in the room. We enjoyed the breakfast each morning. There are several choices for breakfast and the hot entrees were very good. On weeknights we were usually able to make it back in time for the evening snack (soup & salad, or chili, etc) and a cookie. All of the staff was friendly and helpful. less

This was a very nice hotel on the I10 corridor which is a little isolated. We appreciated the laundry room and enjoyed the happy hour. Breakfast was fine although some healthier options would have been appreciated. less