Keep driving past this one
I'll state the facts, you can make up your mind:
Made the reservation, asked for a 1st floor king suite with a couch (didn't have to be a hide-a-bed) Was specific that if this couldn't be accommodate... more
I'll state the facts, you can make up your mind:
Made the reservation, asked for a 1st floor king suite with a couch (didn't have to be a hide-a-bed) Was specific that if this couldn't be accommodated to contact by email - included in the request block.
Arrived at 2:55, was told because of COVID couldn't check in until 3:00. No one else in the lobby.
Upon check in, clerk looks at rewards card and said "Oh, you're just Basic."
"Are you handicapped?" They really asked that. "We don't have the room you want on the first floor."
Room temp was 71 upon arrival, kept getting warmer. Called the desk. They came and put the fan on Low and said "that works sometimes". (This was on a thermostat mounted to the wall that I later determined did nothing)
No offer to fix the A/C, asked about another room "we're booked"
Half a roll of TP, no spare.
Ice machines dead - but they did give us a little bag of ice.
Recessed light fixture hanging out of the ceiling.
2 TV remotes - one is channel, one is volume.
Never, EVER was there are person at the front desk - you have to ring a bell and that irritates them.
The room was clean. less
Beatriz Rodriguez, General Manager at Best Western Desert Oasis, responded to this review
Thank you for taking the time to review our hotel on your recent stay.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount.