Nothing but praise for this outstanding hotel
10/03/2018 Higginsons, Blackburn, United Kingdom
Booked this hotel last minute so was abit apprehensive. Well we needn't have worried, this hotel exceeded our expectations. We arrived a little early and reception informed us our room was not quite... more
Booked this hotel last minute so was abit apprehensive. Well we needn't have worried, this hotel exceeded our expectations. We arrived a little early and reception informed us our room was not quite ready, but we could use all the hotel facilities while waiting. We had coffee in the bar lounge, which we found very relaxing after a long jouney. We had booked two rooms for a family of four with a young child. Our rooms were very spacious and clean a credit to the housekeeping staff. The decor is beautiful just one point a few minor scuffs on doors possibly caused by customers luggage, please keep on top of this it would be ashame to go unnoticed as the refurbishment is outstanding. The staff are all polite and accommodating so much so the young lady in the restaurant offered to lend her babies buggy because we had forgot ours. Thank you for making our stay so enjoyable we will definitely be back. less
KEITH D, Director at Best Western Derwent Manor Hotel, responded to this review
Thank you for taking the time to review your recent stay with us. As a team we are totally thrilled that you feel you have "nothing but praise for this outstanding hotel"
We look forward to seeing you again in the near future.