15/01/2018 Ark_1864, Little Rock, Arkansas
To be fair, the hotel is clean and appears well maintained. That wasn't the issue. We checked in using our reward points and were told there was a $100 charge placed on our credit card in the event th... more
To be fair, the hotel is clean and appears well maintained. That wasn't the issue. We checked in using our reward points and were told there was a $100 charge placed on our credit card in the event there damages caused by us. OK...I can understand that. Now....upon checkout the next morning, the young lady at the desk informs me she has to go inspect my room before I can check out. In thirty years of staying at hotels, this has NEVER occurred and (this is not playing the "privilege card") why would you subject your rewards customers to this??? With loyalty comes a certain expectation that you're a pretty decent guest. And I'm OK with them checking the room LATER and if there is an issue, to bill me. In our case, there was a towel that had some dye on it which I offered $10 to compensate for. But it's the whole " you can't check out until I've checked your room" thing that turned us off from this experience. It may be "just business" to management... But it was highly disrespectful to a loyal Best Western customer. less
ricknewyork78, General Manager at Best Western Delhi Inn, responded to this review
Thank you for bringing this incident to our attention. We sincerely apologize for this happening to you and hope you accept our apology. This is not our policy for credit card holders and assure you that this will not happen again in the future. We have addressed this incident with the front desk. The only time that we inspect the room before check out is when a guest has a cash deposit and is being released at time of check out. We value our Best Western Rewards members and again we sincerely apologize for this happening.