Worst Hotel I've ever stayed at.
04/10/2016 Karan H, Traverse City, Michigan
I got to this motel at 2:10 AM with the intention of sleeping for 4 hours and getting back on the road. I turned back the sheets on one bed...and could tell they were not fresh. I turned back the shee... more
I got to this motel at 2:10 AM with the intention of sleeping for 4 hours and getting back on the road. I turned back the sheets on one bed...and could tell they were not fresh. I turned back the sheets on the other bed, to find a stain. I did NOT want to be inconvenienced and have to trade rooms at that hour, especially when I needed to sleep fast. I had a meeting I needed to get to the next day and was in a time crunch. Luckily, I packed a sheet with me because I was staying on couch at my destination. I always travel with my pillow. I curled up in my sheet and slept for 4 hours. When I woke up, I went to brush my teeth and noticed whisker pieces in the sink. And a spot of blue toothpaste...I use red toothpaste. Then I really became grossed out. Then I thought I'd make some water to prepare some oatmeal I made was even MORE grossed out, because it was so dusty I ran my finger through it. When I checked out, I told the woman at the front desk that this was the filthiest motel I have EVER been in...and I've been in a LOT of motels. While she was sympathetic, she did not offer me a discount or a refund. She handed me the General Manager's business card and told me to call him. Which I have done TWICE. I left a message but have received no return phone call. less
GuestServicesBWPD, Guest Relations Manager at BEST WESTERN Delaware Inn, responded to this review
We apologize or the issue you experienced and we have addressed the issues you experienced. We will you use your feedback to better the experience for all our guests. Customer service and cleanliness is very important to our hotel and we will make sure to work with the staff in the efforts to prevent this from happening again. I will again pass your info to the GM so that he may correspond with you.