Best Western De Anza Inn

Only about ten minutes from Fisherman's Wharf and fifteen from Cannery Row and the Aquarium. It is nice and clean. We got a large room with all the usual, Wi-Fi, TV, microwave, refrigerator, hair drier, iron, coffee mater. The continental breakfast is basic, I've had better and worse. The staff was very nice. A nice City Park and historic walk are also about five or ten minutes away. There is one elevator and two stairs, I tried to use the stairs when I could. Most of the parking is in back and the elevator is the way in. The ice maker is on the second floor and I spent some time looking for it. We had stayed here before. I have no complaints, it is a basic place to spend the night between days of sightseeing. less

The customer service provided at this hotel is excellent. The room was clean and comfortable with Keurig machine and fridge. Breakfast was wonderful as well and had a variety of different options for being a continental breakfast. In addition, location is perfect as it is close to all sorts of tourist attractions and Monterey must-dos. We were pleasantly impressed with the upkeep of the hotel. The Manager Basanta, is an unbelievable servant leader! He printed out the directions to different places and help us find the right restaurants. He went above and beyond and also made reservations at another locations that we were about to go. He was genuine,helpful and kind. I don't travel often but when I do this is the kind of experience I look for! I will never stay anywhere else in Mo0nterey but this place. less

No issues with the room themselves, they're clean, spacious and well kept. Boiler apparently broke down overnight during our second night here leaving us with no hot water whatsoever for the evening or the morning after. Front desk informed us that there was nothing they were going to do about it overnight, and no managers were available to contact either. So no solutions and no compensations. Rather soiled the stay. less

I am a retired attorney in his late 60s and live in the San Francisco area. I came to the Monterey for a few days to do some photography. I made reservations for several nights. They have a tiny lobby with a few limited selections for breakfast. One of them is a sausage and egg patty muffin. This comes wrapped in a very thick paper wrapping and is sealed with adhesive. They have a small microwave oven. I decided to have two of them. I put one in the microwave and sat down at a rolling chair at a table that had a computer screen and a keyboard on the far right. I set the other muffin, which, again, is wrapped in very thick paper, on the table. Immediately a woman, whom I believe is named Daniella, said loudly to me "Don't put that on the table". This is while the first one was still cooking. I simply set it down until the other one is still cooking and was berated for doing so. The next day I brought my own laptop computer into the lobby and placed it on the table in front of their computer while waiting for someone else to finish using the microwave. I set one of these muffins wrapped in thick paper next to my computer. She immediately came over and said that I couldn't put the muffin on the table. I said that I was just waiting for someone else to finish using the microwave. It didn't matter to her. What was the muffin going to do-jump over my opened laptop and land on top of their opened keyboard which was behind my computer and land on their keyboard which was behind my computer? This is absurd. I again was spoken to disrespectfully and rudely. I am paying hundreds and hundreds of dollars for the privielige of putting a piece of lousy food on a cheap table. I told the evening manager, Mike about this and he said that he would talk to her. On the following day, I wanted to microwave something for 3 SECONDS. While I had the oven door in my hand and was closing it she suddenly reach over and grabbed the door and forcefully yanked it away from me. I was shocked. I am almost 70 years old. This is also the person who empties the garbage cans and sweeps the floor in the lobby. Assault on a person 65 years or older in California is taken very seriously. When I went into the room after checking in, I saw a number of hairs on the bathroom floor. They remained there for 2 days until I told the front desk. The rubber bathroom stopper was almost completely covered in red algae. The bed sagged very badly. The pillows were just large lumpy chunks of foam rubber. There is no air conditioning. The walls are very thin. The heater is very loud. The furniture is very dated. It is in a so-so part of town, with 2 out of business restaurants nearby. One was out of business when I was here 8 months ago. In the lobby is the saddest koi pond you have ever seen, with large fish swimming listlessly in a very small and very shallow pond. If you want to spend hundreds and hundreds of your hard earned dollars so that you can be treated with disrespect for briefly setting a piece of dry food on a cheap table, so-so cleaning, low end breakfast, traffic noise, this is your place. However, if you want otherwise STAY SOMEWHERE ELSE. There are over 100 places in the area to stay. PLEASE choose one of them. I have travelled a great deal, both here and abroad, and this is about the worst experience I have had. Management by children. I will be contacting the Best Western corporate office regarding my assault. VERY low class. less

The hotel room is clean. It is convenient to eat in the nearby restaurants. The environment is quiet and safe. Good price for the quality of services. I recommend it for family vacation. I will use it again in the future. less