Best Western De Anza Inn

In writing this review objectively, I’ll do my best to ignore the fact that because our stay in Monterey coincided with the US Open at Pebble Beach (our reason for coming here), I paid high-end luxury prices for what’s really a basic, clean, comfortable but very ordinary budget hotel. I get the idea of supply and demand and of course all the local properties jacked their rates up for the event. And I knew all this ahead of time and obviously booked this by choice. But I’ll always look back on our two-night stay, think about the tab, and question my sanity. WHAT WAS GOOD: Our room was comfortable enough, clean and very much in line with what you’d expect from a good budget hotel. There was an in-room fridge, microwave and Keurig coffee machine….Breakfasts were actually very good. There was an assortment of refrigerated breakfast sandwiches and burritos you could microwave and a DIY Belgian Waffle machine. Coffee choices, breads, fruits and everything else were very good….To take the sting off the tariff a little, the staff provided a complimentary bottle of Pinot Noir, chocolates and cheese. A very nice touch. WHAT COULD HAVE BEEN BETTER: The TV was about the smallest I’ve ever seen in a hotel room. THINGS TO KNOW: Freemont Street is a commercial strip so don’t expect scenic surroundings. The location is convenient though and all the local attractions are a short car ride away….Typical of hotels in Monterey, there’s no air conditioning. So, without the constant sound of a fan, you may hear some noise. This was not an issue during our stay. BOTTOM LINE: This would be a good choice in Monterey if you’re looking for basic comfort at a (normally) fair price. less

The facilities are clean and the room was spacious, but what would bring me back to this hotel is the customer service. We stayed two nights. In the mornings I let my husband sleep in and my daughter and I went down for breakfast. I was pleasantly surprised at the continental breakfast provided. There was a variety of food beyond pastries and fruit. My favorite was the fresh Belgian waffle. The customer service at the breakfast was amazing. My first morning there, there was a kind breakfast attendant who assisted me by getting a high chair for my one year old and asked if she could help me get my food as she saw it was tough to get food and carry my daughter at the same time. The second morning- Mary was the only employee there, and she kept everything running and all the guests happy. She worked both the front desk and assisted with breakfast- ensuring all the breakfast supplies were fully stocked then would help a customer at the front desk. She was cleaning up spills and assisting the guests with a smile. As my daughter and I had breakfast, I couldn’t help but compliment her as she didn’t miss a beat. Whatever a guest asked for, she responded quickly and ensured they were satisfied. Mary was constantly on the go- taking care of every need. If she was overwhelmed, she didn’t show it. As a tourist in Monterey, I saw a few frustrated workers who shouldn’t be in customer service. It was refreshing to see someone who worked hard and cared about a customer’s experience. Thank you Mary for going above and beyond for us. less

On a busy street not far from the airport, but we had a corner room on the back side and were surprised at how quiet our three night midweek stay was. Staff was attentive and friendly, room extremely clean. less

Nice area, helpful staff, the room was nice, the bed was comfortable, bathroom was nice. I wish they can serve the breakfast around 6:00 am in the morning, but if need to grab something quick, they have coffee, bread, bagel for you. I love this hotel. Will come back when we in Monterey. Thank you! less

Kudos to Basanta and his staff. They truly are the "best" in Best Western! The entire place is very clean and well kept.There are eating places close by too. And a bowling alley to boot.The breakfast served in morning in sufficient to get your day going. If you want more Dennys' is next door. Literally! I am working a long term project down here and having a place like"home" means alot. The staff makes the difference. less