I recently stayed at this hotel for three nights, from 5-31-2018 to 6-2-2018. I can't remember a worse hotel in my memory.
The staff is very rude. The young lady at the front desk acts as if her daddy owns the place and she is beyond reproach. After showing me how I had to jimmy my hotel room door to open it, she acted as if she was put out that I found it unacceptable that a hotel room door did not lock and unlock securely. I was SHOCKED at her lack of care for such an important safety issue.
Beyond that, this property stinks. My room smelled like dirty laundry. The AC has leaves or something collected in the blower area and when it kicks on it sounds like a train is in the room.
The toilet seat in this room is so loose that when you sit down on it, you feel as if you are going to fall off the toilet on to the floor.
At Check-In, I was not given a rate, only told to refer to "the online company you dealt with." It was as if they are upset that people book rooms online via 3rd party services. She was VERY rude about this.
I will be back in this area pretty regularly over the coming months and years. I will drive 20 miles to another town in hopes of finding a hotel that is not such a DUMP.
Unfortunately, on this trip I did not have an opportunity to find another place to stay.
I figured that if they won't fix something as important as a door lock on the room, they would surely not fix anything else, so I endured it and left.
Upon my telling the front desk lady that I would contact BW over the door lock issue, she quickly replied that she would be happy to give me the number, so on top of being rude and lazy and not fixing things, staff at this hotel is passive-aggressive as well as rude.
This hotel does NOT deserve to display a Best Western sign. BW has higher standards than that and they should investigate this property because it makes them look really, really bad. less
arvinder s, General Manager at Best Western Dayton Inn & Suites, responded to this review
Thank you so much for your review. We do apologize that we were unable to meet your expectations. Hope you will provide us another opportunity in the future to serve you again. Have a great Tuesday!