Satisfactory breakfast, convenient location, disappointment that our room was not cleaned.
This hotel was a good location for our weekend trip. The breakfast buffet included enough items to have something for vegetarians, and the coffee was hot enough, and fresh. When we returned from our o... more
This hotel was a good location for our weekend trip. The breakfast buffet included enough items to have something for vegetarians, and the coffee was hot enough, and fresh. When we returned from our outing on the second day, we were disappointed to find that our room had not been serviced. It was late enough that we were tired and didn't try to schedule housekeeping. No comment from desk staff the next morning on what might have happened. We would consider trying this hotel again if we need to stay in the area, but would inquire ahead as to whether the rooms would be serviced, and when. We did find it odd that our report was not acknowledged and there was not even an apology. less
vimal t, Manager at Best Western Dayton, responded to this review
Thank you for staying with us and for leaving a review. I am happy that you like our breakfast and location, However you didnt receive housekeeping service, Please accept our sincerest apologies for this inconvenience . Your feedback has been taken into account and will be shared with hosekeping and frontdesk staff to look in to. Rest assured, your comments will be used for review and actions will be taken accordingly to ensure similar incidents could be avoided.
Again, thank you for staying and we hope you give us another chance to show you how great our hotel is.