Making a bad situation bearable and pleasant
19/01/2017 jrwcolorado, Parker, Colorado
We were run into while traveling and had to have our RV towed. We found this hotel and were immediately impressed by the facilities, staff, management, grounds, and reasonable rate. Room is very nea... more
We were run into while traveling and had to have our RV towed. We found this hotel and were immediately impressed by the facilities, staff, management, grounds, and reasonable rate. Room is very neat and clean, with a comfortable bed. Free breakfast is tasty, with a nice selection of foods from which to choose. Pool and pool area is very nice.
Jacob works the reception area. Very friendly and helpful and worked on getting us a good rate. David and Esmeralda, also at the front desk, helped us during our stay.
Mariana works to keep the rooms and other areas sparking clean and attractive. Tracy prepares a delicious breakfast and keeps foods ready to eat and enjoy. Leading all of these staff is Aaron, the general manager. He does an excellent job of customer service, and remembers names of Best Western guests, as do others on this team.
I would stay here again if I were to be in the area. less
woodyaps, General Manager at BEST WESTERN Date Tree Hotel, responded to this review
A most unfortunate situation with your RV being run into--and certainly something that would ruin most vacations. So very happy that you found the Best Western Date Tree--and that our dedicated staff could deliver their superior customer service.
We truly have one goal each and every day. And that is this: to exceed the expectations of each and every guest who come into our property. Not always easy. Not always possible. Not always doable. But it truly is something that each and every member on our team strive to meet.
So yes: reading your review was something that really helps tell me we are on the right track here at the Best Western Date Tree. And feel so very grateful that we were able to turn a rather miserable situation for you into something that was salubrious.
Truly appreciate you taking the time--and especially with what happened with the RV--to go on Trip Advisor and share your experiences about the Best Western Date Tree Hotel. It means everything to us.
We do hope you will choose the Best Western Date Tree on your next visit out to Indio.