Outstanding customer service!
We live in the area (La Quinta) and needed a place to stay for a couple of nights (that allows a cat) while our air conditioner was out during an extreme heat wave! New one being installed after weeke... more
We live in the area (La Quinta) and needed a place to stay for a couple of nights (that allows a cat) while our air conditioner was out during an extreme heat wave! New one being installed after weekend. I called to check on availability and the gentleman I spoke with was so helpful and courteous. We wanted to make sure we were not near any traffic noise, did not want a connecting room where voices could be clearly heard, especially by any inconsiderate loud lodgers - issues we had at the previous hotel (another Best Western not far away) where we had stayed the 2 nights prior. We had been sleep deprived!! The king room we ended up with here was perfect! It was very spacious & quiet, and the air conditioner worked well, kept us cool! The bed was also very comfortable, not mooshi like at the last place (and we weren't told our cat needed to be crated during the stay! which we did not do. Front desk guy at that BW not warm or accommodating in any way). We were also impressed with this hotel's sanitization process for COVID. I was pleased to find out the man at the front desk (sorry, neither I nor my husband got names) was so understanding and accommodating to let my husband & cat (I had gone on to work) stay extra hours past checkout so they wouldn't have to go back to a hot house while the technicians were still installing our new heating/cooling system. Highly recommend this hotel! less
, General Manager at Best Western Date Tree Hotel, responded to this review
Put succinctly: this is the kind of review we live for.
Our goal is simple and salient: exceed the expectations of each and every guest who come into the Best Western Date Tree. And yes: this is not always easy or 100% attainable...but it is, without question, that thing that drives every team member here on a daily basis.
So sorry to hear about your AC going out at the house--and especially during the month of August. Happy to read that you found succor and a salubrious stay while staying here.
And as for our sanitizing process with COVID: we have a very strict procedure on how each room is cleaned and then sprayed again with an electrostatic sprayers--and all rooms cannot be rented without having been empty from the previous guest for a minimum of 24 hours. And right now we are at 48 hours between each guest.
Thanks again for choosing the Best Western Date Tree.
Hopefully we will see you again if you ever need a quick getaway from the house.