Up and Beyond Customer Service
We arrived unannounced and no reservations. We soon learned that there is a dog show in town and rooms are limited and expensive. We have always stayed with Best Western for their clean rooms and ful... more
We arrived unannounced and no reservations. We soon learned that there is a dog show in town and rooms are limited and expensive. We have always stayed with Best Western for their clean rooms and full breakfast. So we had a budget in mind for this stay. The first quote was way over our budget. So we were going to go down the road to the next city.
Joshua, the clerk, over heard our conversation and concerns and he asked us to wait as he looked into some options. After a few minutes, Josh had found us a room and at an affordable price too.
The room was clean and fresh and the breakfast a cut above the average. The real deal was working with Josh. He managed a couple deep in stress with concern and patience that added to us having a great night's rest. less
woodyaps, General Manager at Best Western Date Tree Hotel, responded to this review
So happy to read that Josh was able to make things work and get you into the Best Western Date Tree over a very busy weekend. Our goal truly is a simple one: to exceed the expectations of each and every guest who come into our hotel--and to have them wanting to return again and again.
While this is NOT always possible...it still is something we strive to achieve 100% of the time. Anything less and we are not satisfied.
Thanks again for taking the time to go on Trip Advisor and leave your comments. We look forward to seeing you back here at the Best Western Date Tree on your next visit out to Indio.