23/01/2018 Dan M, Pocono Mountains Region, Pennsylvania
This was our first stay at this hotel and may very well be our last! Upon checking in and being given our room keys, we were unable to actually get into our room as the keys didn't work. We were the... more
This was our first stay at this hotel and may very well be our last! Upon checking in and being given our room keys, we were unable to actually get into our room as the keys didn't work. We were then moved to a different room. When we opened the door, the room temperature was very hot. The thermostat didn't work correctly, so I turned off the heating system and opened the window for ventilation and to cool off the room. When we returned to the room the next day after being out all day, the room keys wouldn't work. We got the keys re-programmed and discovered our room hadn't been serviced that day.
Wired Internet service was good; wireless much less so.
Breakfast was satisfactory both mornings we were there.
Front desk staff was very professional, friendly, and accommodating of our problems.
Overall facility cleanliness left much to be desired.
The pool was closed for maintenance.
One of the stairways was closed due to structural concerns, a serious safety issue. less
BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
Dear Dan M,
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact the hotel directly.
Best Western Dartmouth Inn