08/10/2018 KSOFCAL, Michigan
On a trip that included stays in Boston, Cape Cod and Newport, Rhode Island, this hotel was disappointing on several levels. First of all, the roll-away bed that was supplied was not fit for even an ... more
On a trip that included stays in Boston, Cape Cod and Newport, Rhode Island, this hotel was disappointing on several levels. First of all, the roll-away bed that was supplied was not fit for even an animal to lay on, it was nothing but thin fabric and springs. Had to resort to putting another thin mattress on top with blankets to make it somewhat sleep-able. These need to be replaced. I would hate to see a child having to endure sleeping on one of these. The hotel is undergoing renovation and it needs it. The outside was dirty and not inviting. There isn't much around as far as a view -- Capri Motel next door and a Chinese Restaurant across the street. I do have to say that the staff was helpful and friendly. The room was not ready when we arrived around 3 pm. There was a great deal of confusion as to the room we were getting. The key didn't work to the first room, the maid tried a key to a second room (it was occupied) and finally we landed in the room we stayed in. We had booked to stay here 2 nights -- we cancelled the second night and went elsewhere. In a pinch it would be ok, but if you are looking for a nice hotel for the money, I would strongly suggest going elsewhere (at least until the renovation and upgrading is done). I do hope they are renovating the rooms and not just the lobby. Breakfast was ok. So overall, of but not great. less
BestWesternDart, General Manager at Best Western Dartmouth Inn, responded to this review
I apologize your stay did not go as planned we are currently working on renovations.and will address any issues that occurred.