I booked this hotel for 3 nights as the second part of our 4 country Honeymoon. It is extremely difficult booking hotels for Europe I found, but I felt confident with the Best Western Brand. As someone that over analyses everything, I'll give you the low down on this place!
1) Location: Unbelievable to say the least, Damrak is pretty much the main street Amsterdam, and this hotel is just off the main strip. I wanted something close to Amsterdam Central Train Station, and this was only a 10 minute walk, and was very easy to find. You walk down the main strip, walk past the Starbucks (if you hit the KFC you've gone to far), hang a right, you walk down some narrow ally's (all of amsterdam has narrow ally's so don't be alarmed) and there it is, we were 7 Minute walk to Anne Frank Haus, 7 Minute Walk to Red Light District, We walked to the Heineken Experience which was about 30 minutes), but this place had amazing location!
2) Customer Service: Really great! very welcoming staff, helped with any questions we had, pretty much the customer service you would expect from this chain.
3) Rooms: Size of the room was really good, bigger than I anticipated, we had 2 single beds pushed together, and then there was also a murphy bed that came out of the wall. There was a chair, desk, etc and really was a generous size. I didn't find our room noisy at all but it could have been the fact that our window was facing the inner part of the building so we didn't have a street view or anything. The only thing about the rooms is that they are fairly dated, so don't expect anything Modern, but still, it was always clean, fresh towels provided, etc.
4) Breakfast: Was pretty typical of what other hotels seemed to offer, hard boiled eggs, cold meats, cheese, yogurt, fruit, croissants, breads, cereal, - a really good variety for a continental breakfast. I'm not sure if some people just set expectations really high, but it's not like you're going to get Eggs Benedict, as long as you manage your expectations you won't be disappointed.
All in all - really great location close to everything, I would stay here again for my next trip to Amsterdam, less