If there was another hotel in town, I'd probably stay somewhere else.
01/08/2017 706diane, Royal Oak, Michigan
We had a reservation for a king suite for four nights. Upon arrival late on a Wednesday night, we were given a room on the second floor, and I was very surprised that they did not have an elevator. ... more
We had a reservation for a king suite for four nights. Upon arrival late on a Wednesday night, we were given a room on the second floor, and I was very surprised that they did not have an elevator. I have a bad leg and am not supposed to climb stairs, and my husband is 75 years old. They said they did not have a room on the first floor, even though the parking lot was quite empty. I struggled up the stairs (at least the desk clerk carried my bag.) The room was nice but the bathroom fan was so loud we couldn't talk to each other when it was on. The next morning at 8:00 a.m. we asked for another room. They said they had another one and we moved in right away. I don't think someone could have checked out and the room cleaned before 8:00, so I think it was available the night before. It was a smaller room, a standard queen, and I assumed the price would go down. We were then told it was an upgrade, but they were going to let us have it at the same price. When I questioned that, they wouldn't give me a straight answer. I told them their website described the types of rooms they have, and it definitely was not an upgrade, and they didn't listen. It was also the worst room in the place - right across from the front desk, the window was next to the front door, and it was across from the ice machine. We heard everyone coming in and out and talking at the front door, and the constant running and noises of the ice machine. The second day in that room the weather got very hot and the loud air conditioner ran almost constantly. When it ran that much, there was a bad smell coming from it. We complained again, and finally we got a king suite on the first floor which was much quieter. Too bad we only got to enjoy it for one night.
On the plus side, breakfast was good. When we complained that the tub was quite slippery and I was afraid of falling when taking a shower, the manager went out and bought a bathmat for the room. less
Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
We are so sorry we did not have a room on the first floor your first night stay. We would have definitely put you on the first floor if it was available. We are so happy to hear our staff did everything they could to accommodate your needs and sincerely apologize we didn't have the first floor available your first night. Thank you so much for reviewing us and sharing your experience with us. Please call the hotel directly during your next stay so we can put in a special request and honor it.