Just expected more for what we paid.
26/02/2017 JonesyG55, Ocean Shores, Washington
I guess if I wanted a $50 stay I could have booked the $50 motel in town. We were in town for an event and decided to check into the Best Western based on the rating from Trip Advisor. The nightly ... more
I guess if I wanted a $50 stay I could have booked the $50 motel in town. We were in town for an event and decided to check into the Best Western based on the rating from Trip Advisor. The nightly rates on Trip advisor seemed to change 5 times in 30 minutes so we just checked in. Our Bill was $150 including tax. My goodness this is just a best western. We decided to see what was so special. Big mistake. Next morning we went down for breakfast. The only highlight were the Waffles. We patiently waited for the couple ahead of us to make their waffles. The batter ran out with our first one so we let the guy know it was out. 15 minutes later he managed to refill it. Since we were waiting we tried the biscuits and gravy. Big mistake. Underdone biscuits and tasteless gravy. They were basically out of everything and the guy made no attempt to police the area or empty the garbage. I suppose that if you think you are worth $150 per night you should care about the services you actually offer or just don't offer them and provide a truly reasonable price for an evening stay. less
NorthwindInn, Manager at BEST WESTERN Dallas Inn & Suites, responded to this review
We regret this not so pleasant experience at the hotel which is not what our service motto is. We ask that you give us another chance when you are back in the area & we like to make up for this bad experience.
Please call me personally & I will make your hotel arrangements!
Prashant Gupta, CHA