Not a good place to stay!
05/08/2018 valsetz, Sparks, Nevada
Once again we drive from Nevada all the way to Oregon on our yearly trek to visit family, and once again stay at this motel. The manager booked our room herself over the phone. Andrea took my credit ... more
Once again we drive from Nevada all the way to Oregon on our yearly trek to visit family, and once again stay at this motel. The manager booked our room herself over the phone. Andrea took my credit card to hold the room until we arrived. When asked can I change cards when I get there she said YES. After a 15 hour drive, my husband (who isn't well) our daughter and two grandchildren arrive exhausted, and the person at front desk swipes MY HUSBAND'S card which is supposed to override my card and says no problem. Also they HOLD a $250 deposit so be prepared for this extra charge as well as overpriced rooms. A few days go by and I call my bank to check on my account to find it is OVERDRAWN!! I call again and find out the motel did not take the money out of my husband's account they messed up mine and took it out of my account which did not have sufficient funds to do that!!! causing me a really bad time trying to straighten it out. It was the weekend and the front desk clerk who denied having been the one who did it and we knew she was!! said no manager on duty there on weekends. We wait until Monday , have a meeting with the manager she says she doesn't have a clue what happened we spend the precious little time we have going from the bank to phone calls to bank manager to motel manager over half a day wasted,!! In the meantime my account is overdrawn by no fault of my own.. DO NOT STAY IN THIS NUT MOTEL, THEY DO NOT KNOW HOW TO DO THEIR JOBS AND IT WAS A STINKING MESS. The breakfasts the manager said were better now was NOT . The orange juice machine broken, the girl who cleans up will take your plate right out from under your nose..The eggs are soggy and the biscuits hard as a rock the bacon half raw. Their are only 4 tables in the breakfast room no place for people to sit.. The bathrooms no grab bar in the tub and so slick my husband could not take a shower the whole vacation!! I ask the manager and she said Oh we have the grab bars just not sure where to put them! WHAT?? in the meantime a lawsuit waiting to happen. No elevator. My daughter got a chemical burn from the hot tub on her arm they don't take care of it at all.! The sofa is a pull out bed in the room and the springs are sticking up through the mattress it is unbelievable .Sleeping on it was horrible. DON'T STAY AT THIS CRAZY PLACE. FOR THE MONEY ONE CAN GET A MUCH NICER PLACE IN SALEM!! We will never stay here again. They caused us a lot of grief and not worth the money anyway. less
Andrea R, General Manager at Best Western Dallas Inn & Suites, responded to this review
Thank you for taking the time to review our property. We do apologize you did not enjoy your stay, however we are somewhat confused of your review as we noticed during your 10 day stay your daughter and grandchildren enjoyed the spa daily and our breakfast room as well every day. We do serve alternate options between Frittata, scrambled eggs, sausage, and bacon as well as our build your own waffle station, build your own yogurt, and fresh oatmeal and much more. We would definitely like some feedback on how we can better our guest experience so please share some ideas on how we can better our breakfast options. Please feel free to reach out to our hotel directly.