Don’t Stay if You Actually Want To Sleep
27/09/2019 Kevin S, London, United Kingdom
Thought I’d bagged a bargain at 30 Quid, Thought wrong, reception staff ok but looked totally uninterested, Lift slow, room like a sauna no air con,bed single wobbly with tiny pillows Bathroom GOOD, w... more
Thought I’d bagged a bargain at 30 Quid, Thought wrong, reception staff ok but looked totally uninterested, Lift slow, room like a sauna no air con,bed single wobbly with tiny pillows Bathroom GOOD, walls paper thin. Now the bit that’s not the hotels fault, Down an ally used as a shortcut for those on a Night Out ,Which during Freshers Week means Noise till 5am by which time the dustcarts are here,now all the other delivery lorries are right outside my window . less
CutlersHotel, Manager at Best Western Sheffield City Centre Cutlers Hotel, responded to this review
Dear Kevin S
I was really surprised by your feedback as although the external noise issues can cause problems, our front of house team are regularly praised for their high level of service.
Unfortunately, as highlighted and advertised, the property does not have air conditioning. The installation of air conditioning is under review however as the building is grade listed this will ultimately be a large project.
We hope we have the pleasure of welcoming you back as we do offer larger rooms such as our standard doubles and executive king rooms. As you booked a single room, you were allocated a single room, however the team do often upgrade our guests to the larger rooms when they have upgrades available. On the date of your stay unfortunately the team had no free upgrades available, if they had they would have been more than happy to do so.