I stayed at the Best Western Cutlers Hotel Fand was thoroughly disappointed by what I was greeted with.
Upon arrival, everything seemed great and I mentioned to the receptionist that I wanted to order room service. I was told this was fine but when I checked the room service, I noticed that it ended at 9.30pm. This annoyed me as the hotel had been advertised as 24/7 room service and I was arriving late. As it was 9.15 pm, I called down and was told that room service had finished. I had to ask for the reason and was told that the chef had gone home early sick.
If you advertise 24/7 room service, I would expect this to be available. While it did advertise that sandwiches were available 24/7 in the menu, I was not offered this when I phoned down. With this, I had to go out into the town centre to try and find something to eat. Nobody advised me of where to go and generally, I found the customer service terrible.
The bed was on wheels, so everytime you moved, the bed came away from the wall and had to keep getting up to move it back. The bath was so narrow, I managed less than 5 minutes before just opting for the shower. The rooms were also a lot smaller than they looked on the internet, although this wasn't such a big deal to me as I was on my own, however if I had been there with somebody it would have been too small.
There seemed to be a lot of things advertised that weren't in the room - dvd players, ipod docks, 'extra big double beds' - it was a normal size double bed.
When I checked out on the Sunday, the receptionist didn't know what she was doing as she was training. I felt very sorry for her as she had been left there on her own and didn't even know how to check out properly.
The room itself was, however, very clean and well looked after.
It says that it is close to the train station, however I had to get a taxi to the hotel as it was too far.
Overall, I didn't particularly rate my visit to the Best Western Cutlers Hotel and won't be visiting there again. less