I'm a guest. Get me out of here!!!
Very little sleep due to being unable to close the windows. This resulted in all sounds from outside, including every, bang shout, chiming cathedral bells, etc being amplified into the room. As we wer... more
Very little sleep due to being unable to close the windows. This resulted in all sounds from outside, including every, bang shout, chiming cathedral bells, etc being amplified into the room. As we were situated directly above the entrance, further noises were made by deliveries to the neighbouring establishments from a very early hour. Also, despite being the end of July it was a cool night and there was a cold draught from the open windows.
No hot water to the room.
Due to the room being so small, and despite having only a basic double bed, there was only room for a bedside table on one side.
Mouldy sealant around the bath.
No alternative arrangements offered when you were unable to rectify the hot water situation.
Conveniently, no management available to address our concerns until after we had checked out.
I appreciate that in the service industry things can and will go wrong. However, it is how promptly, empathetically and efficiently these issues are dealt with which determines the quality of customer service received.
To be told: there was nothing more could be done after attempting, unsuccessfully, to fix the water, stating there was a pole in the office to close the windows, being advised that nobody would be available for approximately four hours to deal with our concerns is neither prompt, empathetic or efficient. less
Natalie Cooper, Owner at Best Western Sheffield City Centre Cutlers Hotel, responded to this review
Thank you again for providing your feedback. I am happy we were able to discuss the issues you had during your stay and make it right for you.