Really the only Best Western for many miles
04/10/2017 John B, Chippenham, United Kingdom
I was there for 5 nights. During that time the amenities were renewed every other day. Despite being a Diamond member and there being plenty of "gift packs" in the reception area none was ever offer... more
I was there for 5 nights. During that time the amenities were renewed every other day. Despite being a Diamond member and there being plenty of "gift packs" in the reception area none was ever offered, nor any increase in points or room upgrade, if it was possible. The service in the restaurant was usually slow to get shown a table in the evenings, even when there were few people in there. Breakfasts were "odd" as far as the layout is concerned. The tongs to collect food are always left in the item of food under the heat lamps. This makes them VERY hot to use. There was also a metal lid on the pancake/breaded cheese unit. The lid for this is metal, the handle is metal and it is all directly under a heat lamp. So the whole unit is scalding hot and you need to put your hand under a heat lamp to get to it. The rooms themselves are reasonably tired and I would assume there are plans to redecorate in the next year. less
BWCulpeper, Front Office Manager at Best Western Culpeper Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Front Desk Manager
Best Western Culpeper Inn