4 stars hotel ?not to my opinion
18/10/2017 gdore, Jerusalem, Israel
The hotel seems to had better days.I stayed 3 nights with a tour group.The two good things about this hotel are the size and comfort of the room ,and the location close to main highways.That is probab... more
The hotel seems to had better days.I stayed 3 nights with a tour group.The two good things about this hotel are the size and comfort of the room ,and the location close to main highways.That is probably why many of the guests are big tourist groups.Our first breakfast there was a disaster,people were running all over the place trying to find where everything is,long lines near the coffee machine,while the waiters seemed to be overwelmed by the pressure.The dinning room need to be orgenized and be able to serve so many people at one time.It is far from being classy,and to be in Italy and drink coffee from an automat machine,that is a shame.Where i come from, a 4 star hotel serves a much better breakfast,and coffee is served to the table by a waiter.But as I say this hotel is fit for big tourist buses,and i guess they get a good deal on the price.
The elevators are old and slow and trying to go down when all this tourists are going down with their suitcases,you give up and go down from the 5th floor by foot.We were served dinner by a special order to our group and this too was poor,The food was nothing to write home about,very basic and nothing italian about it.There was always not enough food for all of us and they had to run and prepare more items while we were waiting. less
HMCtcHotel, Direttore at Best Western Ctc Hotel Verona, responded to this review
Dear Guest from Jerusalem,
thank you for the time you dedicated in reviewing your stay at Best Western CTC Hotel Verona.
We are sorry if you experienced some inconveniences during your stay, please accept our apologies. The period of your stay was during the high season, and the hotel was almost fully booked, so both breakfast buffet and lifters were crowded.
For what concerns the dinner menu, it has been previously agreed by the travel agency you traveled with, and we just followed their indications.
We hope to have the chance to welcome you again, to let you enjoy a better experience.