Best Western Crystal River Resort

My friends and I have been annual guests for The Last 5 Years. Due to a recent remodel our $85 a night charge has jumped to $144++. It's in my opinion that remodel was pretty insignificant and there have been no additions to the property or amenities, however it has always been an excellent location and a clean Hotel. What stood out for me this year was not only the rate increase and the lack of loyalty to their existing clientele by offering them even a small discount was the rudeness from the front desk. A slightly older shorter rounder woman at the front desk offered no smiles no pleasantries the left our business feeling completely unappreciated, rather tolerated. The gals however in the breakfast area we're very friendly and understanding of the guests unhappy with the continental breakfast apparently worth $10 for anyone not staying there. I will share the staff is incredibly unhappy and disappointed in their clientele for all of the items that come up missing from rooms, from towels, pillows, pictures off the walls to lounge chairs and those babies aren't even fitting in cars. We upped to our room to $198 to get a private balcony, apparently with only one chair when the room was a double. I'm told somebody stole it and apparently the hotel not willing to replace it. My friend and I had to take turns sitting on the chair having our smoke. Kind of defeats the purpose. Three small thin towels is all that's made available per room. You must enjoy loud music on Fridays and Saturdays coming from crackers next door because you can't avoid it if you're outdoors. There are many other hotels available so our next reservation is at the Days Inn where we will once again pay $85 a night, the benefits of paying the 144 as the benefits are not necessarily benefits for us. By the way go down the road have breakfast if you plan on meeting friends rather than paying their $10ea. Just go enjoy yourself but don't expect much. less

Our stay at this Best Western was fantastic!!! Centrally located to whatever you may need. The staff was friendly and the establishment was very clean! I highly recommended staying here and would definitely stay here again! less

Clean, comfortable, nicely decorated (lobby and room) with river dock and view, pool and jacuzzi, and even a grilling / covered picnic area; close parking to rooms and restaurant located next door; enjoyed meeting other guests, not too noisy; helpful staff; self serve breakfast included; room was a little pricy but enjoyed our stay very much. less

I booked our reservation 07/31/2017 with arrival 08/04/2017. We were scheduled to utilize all our 15060 reward points for 08/04 and 08/05/2017 (and paid $55.00 for the night of 08/05/2017). This reservation took two (2) attempts at which BOTH times I advised them we would be bringing our Sheltie and was advised the cost would be $5/night for our dog. The Best Western website and the websites from Truvago, Expedia and Trulicity also noted the $5/night pet fee. After telling the desk clerk 3 times that we had a pet, I signed the pet Agreement form on arrival, witnessed by my grandson and husband Jim. From the minute we arrived at the Best Western Resort in Crystal River Florida we were fraught with staff rudeness and inhospitable attitudes. We encountered the following problems: • Since the desk clerk locked our key out 08/05/2017, it would not open our doors necessitating my husband Jim to have to go to the front desk to have it reactivated. He had to go back to the rude and hostile desk clerk and her supervisor 4 times before the key would unlock the door (took about 1 hour to correct this debacle). I wonder if this was done intentionally. • The supervisor very angrily advised my husband that we had not told them about our dog. The staff rudely and almost angrily advised Jim that they could not find the pet Agreement and the charge was $10/night not the agreed upon fee of $5/night. He has never encountered a supervisor and staff that were so angry, indignant and hostile. • The breakfast bar was inedible and the worst I have ever had. A pop tart would have been better. The powdered eggs were repulsive and biscuits were hard hockey pucks and everything was COLD. There was no gravy even at 9:00 AM. How can you ethically expect someone to pay $10.00 per guest (which we paid for 2 guests) for this slop?! • The bathroom only had pediatric size toilets which was nearly impossible for my husband with hip problems to use. • The beds were way too firm which exacerbated my back condition, but the pillows were nice. As a long standing Rewards member since 2010 and have always stayed at the Best Western in Knoxville, I was appalled that this “Resort” could not uphold the family friendly philosophy. We will NEVER stay at a Best Western again and I am advising my vast family of the incredible uncaring rudeness who will undoubtedly follow suite. less

could not use toilet or sinks had to go to the lobby to use the bathroom they just offered a plunger, at night it was noisy towels with brown stains every sink in the kitchenette room clogged people outside just walking asking for cigarettes the worse was the bathroom clogged and dirty less