Best Western Crystal River Resort

Forget the breakfast and bring an air cleaner. When we first entered the guest room the sickly sweet odor of artificial scent hit us like a wall. It was disgusting, so we searched for the source and saw that a permanent scent machine had been installed in a wall outlet. We were able to turn it off. The alternative odor of filth and mildew was slightly less unpleasant. There was a large stain on the carpet. Did someone disgorge after drinking too much? Did a pet have an accident? The television worked though there were occasional issues with the remote. Rooms are outside entry and some are a walk from the office building where breakfast used to be served. Now there are goody bags offered by an attendant in that room. There are bag “choices” but most of them are pathetic alternatives to real food. Gone are the English muffins and raisin bran I used to enjoy. The replacements included yogurt in a tube and chocolate chip breakfast bars as well as Cheerios. There was no real creamer for the weak coffee. The room was a strangely set up handicapped accessible with a curbless shower (good) and a remote sink at the wall end of the guest room (bad). Parking was convenient. less

The place was very over priced and dirty. Internet kept dropping had to relog on every few minutes. Chairs on balcony were dirty and broken. Bed was uncomfortable. Plus they added a surprise $15 parking fee on top of the $300 plus room rate. A disappointing visit. Would not stay there again. less

Good location on the river, but at the headwaters. Has a boat ramp. Very limited dock space, you most likely will need to tie up to another boat. Parking lot is a disaster. Very tight route to the boat ramp. Rooms are OK, but dated. I was at the pool with some friends sitting at a table when 2 people with "Security" shirts walked up and Demanded to know if we were staying at the hotel. Then they want to know our room numbers. After they left us alone they were asking several women in the pool. One of the women must have given them a smart answer, because they threatened to call the sheriff. Nice Friendly service there! I almost gave them a one star just because of the "security" BTW this pool is not the kind of place you would go to if you were not a guest of the hotel. Check-in was also problematic. less

Room 3108. Never cleaned room. Left trash and old food. Only made beds. No towels no soap. No working water in bathroom. Smoke detector battery low. Siren every 5 minutes for hours before maintenance showed up Maintenance swore and yelled in bathroom while attempting to fix water issue. Children were present. Terrible service. Management was yelling at cleaning staff in front lobby upon check in. 4 staffs members quit. Management doesn’t work on weekends. Staff tells everyone to call on Monday to speak with management about issues. less

The location is perfect, the staff is incredibly friendly and the pool area and dock were so much fun. Everyone hangs out after a day on the water. The gas grills were such a great amenity. It was also really nice to have a dock master (Randy) to help get all of the boats docked (they really pack them in a small space). It was also nice to have a boat ramp on property and there was plenty of room to store our boat trailer. The breakfast was just ok but we weren’t expecting much because of Covid. We had a mini suite so we were able to cook in our room too. The room was right on par with a best western. Clean but nothing fancy. Overall, we had a great trip. Our only complaint was that our room wasn’t ready at check in time and we had to wait 2 1/2 hours for it and we didn’t get the exact room we booked. less