Resort? You're kidding, right?
09/03/2017 lindandean2017, Dundee, New York
I am a Best Western rewards member. I called their 800 number to arrange the night's stay. I was told of this location where they had a "harbour view" room available. That sounded great so I took it. ... more
I am a Best Western rewards member. I called their 800 number to arrange the night's stay. I was told of this location where they had a "harbour view" room available. That sounded great so I took it. The complex looked interesting from the highway although some of the buildings appeared old. At check-in at a nice new building, I was told my room was across the lot in another building. It wasn't too new, a 1970s style motel with walkup to our third floor room. Maybe the view would be worth it? Nope. The window opened to a large tree. But if you looked way to the left you could see where the harbor is. The room decor was also 1970s vintage, tacky pictures, so-so bed, dark formica desk and counters, etc. Even to soaps and toiletries were the cheapest available. Resort? We freshened up to go to dinner. Upon returning the toilet was still running, failing to fill. The office sent a repairman pretty quickly, but he had to retrieve a part. Was the toilet usable - not yet. Eventually it was repaired. The breakfast, in the nice new building, was ok. less
General M, General Manager at BEST WESTERN Crystal River Resort, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.