The most awful check in experience - had to cancel
04/09/2018 lauriek, Port Richey, Florida
I booked this resort a week before labor day weekend. The lady I booked with very nice and professional. We arrived early on 9/3 and the lady, (Dawn) as her manager friend (Brian) also rude called ... more
I booked this resort a week before labor day weekend. The lady I booked with very nice and professional. We arrived early on 9/3 and the lady, (Dawn) as her manager friend (Brian) also rude called her, was so rude, no name tag, first thing she said was oh you are here early in a condescending way. We just wanted to see if we can check in early and explore the area. The place was empty, she said we can only store electronic devices and also did not say we can use any of the facilities and to come back at 4pm to check in. My friend asked her if there were any maps, she said for what hotel or downtown, we said both. She was just so nasty and rude. We were able to cancel this hotel and go down the street with excellent customer service and had a great time. It was a blessing in disguise. less