Tale of Two Hotels
01/07/2017 kevinmX1074YF, North Olmsted, United States
*IF* you choose to stay here, make absolutely certain that your reservation is set for the building on the property with the lobby / pool inside. DO NOT STAY IN THE OTHER BUILDING. It is a dank smel... more
*IF* you choose to stay here, make absolutely certain that your reservation is set for the building on the property with the lobby / pool inside. DO NOT STAY IN THE OTHER BUILDING. It is a dank smelly *motel* that does not live up to the Best Western brand name. In response to previous reviews (some going back to 2014) management refers to the building as undergoing renovation. Three years later and the second building is still untouched, broken locks, construction debris in the parking lot, dank small smelly rooms. The front desk could not move me to the 'new building' - aside from that, their service was exemplary. I do not blame them for the property mess, annoying that they charge the same high price for the room regardless... less
bwcrownBatavia, Guest Relations Manager at Best Western Crown Inn & Suites, responded to this review
Thank you for taking the time to post your opinion of the property ,the Best Western does have to buildings on the property, our annex building is very convenient for guest's who would like to pull up in front of the room to unload the vehicles, it also has easy access for guest's that travel with pets. We offer 2 double beds in the annex building and 2 queen beds or king suites in the main building, hopefully this will aide future guest's when selecting a room type.
I apologize that we did not meet your standards, and would love an opportunity to better serve you in the future.