My worst hotel experience
Honestly my worst hotel stay ever. We booked 2 rooms. The first problem was one room was not cleaned from last stay, thought I walked into the wrong room. They gave us a different room, the window ... more
Honestly my worst hotel stay ever. We booked 2 rooms. The first problem was one room was not cleaned from last stay, thought I walked into the wrong room. They gave us a different room, the window was wide open with no screen and there was at least one mosquito in the room. Our friends in that room opened the fridge and there were some old leftovers in it that smelled so bad that one of the kids vomited. Went to the desk to complain and they told us the smell was not from the fridge but from the vomit!
Should have left then but they moved to another room. In the morning the friends went to shower and the shower looked like it hadn't been cleaned, so we left a day earlier than planned and went to a different hotel. The pool area was FILTHY. It was a hot and humid day and there was no air conditioning in the breakfast area. I watched a older woman dripping sweat. We booked the rooms and felt so bad for our friends that we refused to let them pay us back and asked for at least a discount. they gave me the owners phone # and he argued that there was nothing wrong, like we should have checked the shower for hair before we went to sleep. He finally agreed to refund a small portion of the fee but when he did it was only half of what he promised. We travel a lot and never had a stay like this. It even seems unbelievable to me as I write this. less
bestwesternbatavia, General Manager at Best Western Crown Inn & Suites, responded to this review
I apologize for the inconveniences you encountered during your , we strive to make sure each guest enjoys a pleasant stay in a clean comfortable room.
I have addressed the issues you mentioned and i appreciate the feedback.