Very Disappointing - Dirty rooms & dirty linens
20/03/2018 Cindy H, Phoenix, AZ
Night staff was very nice and accommodating since the first non-smoking room we were checked into had not been cleaned - dirty linens, dirty sheets, trash cans filled, etc. She then gave us a new roo... more
Night staff was very nice and accommodating since the first non-smoking room we were checked into had not been cleaned - dirty linens, dirty sheets, trash cans filled, etc. She then gave us a new room on the first floor that was non-smoking, as soon as we opened the door we knew someone had been smoking in the room, and then upon inspection found a hamburger wrapper and cigarette carton on the floor between the wall and the bed. The bed was dirty at the foot of it where it appeared someone with dirty shoes had had their lunch (rooms being remodeled) and the remote control case was covered in ketchup and mustard. We went back to the front desk and told them about the issues in the second room, she was very nice and apologetic. We told her since it was late and we were exhausted we would stay in the room but wanted to be sure they knew it was not us smoking. Then the next morning when we checked out the man at the front desk was rude, accusing us of lying about the dirty rooms, smoking, etc. Why would we make this up! less
Nanette W, auditor at Best Western Crossroads Of The Bluffs, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 712-322-3150.
Best Western Crossroads of the Bluffs