Beware! Not safe! Dirty Rooms/Terrible Service
We were in town for a volleyball tournament my daughter and I. I had made a reservation for 4 nights. We arrived late at night. On arrival we noticed some sketchy people hanging around the hotel. I... more
We were in town for a volleyball tournament my daughter and I. I had made a reservation for 4 nights. We arrived late at night. On arrival we noticed some sketchy people hanging around the hotel. It also reeked of marijuana. We got to our room and the room number was written in "BLACK SHARPIE"!! The door was open and a gentleman was in the room. It appeared as he was "straightening" up the room. Not cleaning it! Or it could've been a random guy, who knows. The room stunk. We immediately left. I was not going to risk the safety of my daughter and mine. I went to the front desk and told the gentleman what happened and that I was leaving. He stated they would have to charge me for the 1st night since I didn't give them a 24 hour notice. He never apologized and didn't care that my daughter and my safety we at risk. He was rude, uncaring, and a jerk! HOW can I give a 24 hour notice not knowing the conditions of this hotel until I arrive!? I will dispute the charge with my credit card. This is THEE worse experience I've ever had! less
Abdul Rana, General Manager at Best Western Crossroads Of The Bluffs, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.