Inexpensive stay, but with many faults
30/05/2017 Tyler Z, Sioux City, United States
We stayed 1 night at this location, and previously stayed here in the past. The rooms are being updated, which seemed like a nice addition, and they have a big pool, however there were several major ... more
We stayed 1 night at this location, and previously stayed here in the past. The rooms are being updated, which seemed like a nice addition, and they have a big pool, however there were several major flaws. First, the key card mechanism to get in your doors are still extremely outdated, so it took perfect timing (or just luck) to actually get the correct timing. This was not just our door, but every person we saw try to get in their room was having issues. The room next to us had to try almost a dozen times at 11pm at night to try to get in. The back door was not secured, despite having a key card strip to get in. It was unlocked our entire stay, day/night. And when we stayed here before, over a year ago, the hot tub was being fixed, but was still under repair when we came this time as well. Trains blared horns all night, which must have been more noticeable being in an exterior room this time compared to an interior room last time. We got this room under $100 for the night so I didn't expect it to be the Double Tree, but still was disappointed at the issues we ran into. less
Faisal A, Manager at Best Western Crossroads Of The Bluffs, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
We are replacing the room locks along with the exterior door locks in whole propriety.
I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
If I can provide any assistance, please don't hesitate to contact me directly at 712-322-3150.
Best Western Crossroads of the Bluffs