Feng shui fail
17/08/2017 pquartz, Annandale, Virginia
This was the strangest building configuration I've ever seen. How does a room not have a window to the outdoors? The desk clerk told us we were in a newly remodeled room so we got our hopes up. We ent... more
This was the strangest building configuration I've ever seen. How does a room not have a window to the outdoors? The desk clerk told us we were in a newly remodeled room so we got our hopes up. We entered our room and it seemed really dark but when we opened the curtains - it was still really dark! The window looked into a large dark indoor room. It was like sleeping in a cave. Kind of creepy. The dining room was large and appeared to be relatively new but it too seemed really dark and no one seemed too happy to be working there. This was my second stay here in a couple years but don't think I'll be back. On the other hand, the people who seemed to be "regulars" seemed quite satisfied with the place. less
Nanette W, auditor at Best Western Crossroads Of The Bluffs, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 712-322-3150.
Best Western Crossroads of the Bluffs