Best Western Crossroads of the Bluffs

2216 27th Avenue, Council Bluffs, Iowa, 51501-6953, United States
based on 15 reviews Trip Advisor Logo
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Best Western Crossroads of the Bluffs

Discover this Council Bluff, Iowa hotel offering guests warm Midwestern hospitality and stylish accommodations.

Located just minutes from downtown Council Bluffs and Omaha, the Best Western Crossroads of the Bluffs provides guests with an id
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
2216 27th Avenue, Council Bluffs, Iowa, 51501-6953, United States

Reviews of Best Western Crossroads of the Bluffs

Traveller Overview:
3.0 Rating: 15 reviews
Excellent 26%
Very Good 6%
Average 13%
Poor 26%
Terrible 26%
Rating

Anialyz, wrote review 09/01/2021

Dirty rooms/construction/bad service...

The staff are no communicating with each other, the front desk person checked us into a dirty room (during this pandemic). He didn't even apologize, but rather placed us in a room with no window "real... more

Rating

RC911_911, wrote review 18/11/2020

COVID-19 restrictions not mentioned on the website!

Understandably so, the hotel has restrictions in place due to COVID-19, but nothing is disclosed until checking in. Breakfast was a bag with a bottle of water, a banana, and a muffin (which was not en... more

Owner Response
Abdul Rana, General Manager at Best Western Crossroads Of The Bluffs, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Rating

angeleyes892004, wrote review 16/11/2020

Living at Best Western

I have recently begun having to live in a hotel. And by far this one is the best one to stay at. They are fair and have very good security. They watch their cameras and keep out the riff raff. I reall... more

Owner Response
Abdul Rana, General Manager at Best Western Crossroads Of The Bluffs, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
Rating

aubreyloera, wrote review 31/10/2020

Horrible, Horrible!

The entire hotel was under construction. Lots of dust by my room. Room had no hot water. Took cool showers. Jacuzzi did not properly work. Fitness & pool we’re not working. TV in living room area DID ... more

Owner Response
Abdul Rana, General Manager at Best Western Crossroads Of The Bluffs, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
Rating

Robert R, wrote review 24/10/2020

looking for grave in Omaha.

We stayed here while looking for a grave in Omaha,Ne. The desk clerk was very helpful in locating a place for dinner. We also made it to a casino while there. the motel was nice ,with all the covid ju... more

Owner Response
Abdul Rana, General Manager at Best Western Crossroads Of The Bluffs, responded to this review
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.