Disappointing
28/10/2018 HazelEyedGinger, United States
Upon check in, we were greeted with a handwritten "I'll Be Right Back" sign. We then waited in the lobby for more than ten minutes before someone finally appeared and allowed us to check in.
There ar... more
Upon check in, we were greeted with a handwritten "I'll Be Right Back" sign. We then waited in the lobby for more than ten minutes before someone finally appeared and allowed us to check in.
There are no elevators, and the stairwell light is broken, making the stairs dark and a bit dangerous after dark. We noted the darkness to staff and were told that they had known about it for a while, but there was no indication as to when it might be fixed.
The room was comfortable and large, and the view of the wall we had out the window was amazing - so majestic and inspiring.
We were only there for a night, so we weren't expecting 5* accommodations, but for the price we paid, the service and maintenance was very disappointing. In the future, we'll go back to one of the "H" Inns in town, where we've stayed in the past. less
MaulikD38, Manager at Best Western Crossroads Inn, responded to this review
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.