Best Western Crossroads Inn

Dirty and smelly room. Shower was difficult to operate. There was a moth and ant. There was a black curly hair in the “clean” shower before use. There was multiple stains on the bed skirt and floor. The only good thing is there were no bed bugs that I could find. less

Let’s start out with the high points. Service was consistently above average. 4 desk attendants and 4 very good employees. All were willing to go out of their way to put out a good image. Good Help in the Service Industry is hard to find. Best Western’s are consistently mediocre because they are all one offs to each other. Attached are pictures showing less than acceptable upkeep. Refrigerator did not work. I tried everything including making sure it was plugged in. You can’t tell me it just decided not to work on my stay. Guessing multiple guests were subject to the same issues. No A/C Heating Cover... Totally exposed. Bathroom door 🚪 not level and stick midway. Again, an obvious long term problem No Elevator to 2nd Floor. Carpet to 2nd floor because of no elevator dirty, torn, dated and disgusting. Light bulbs missing and 1 lamp not working. My bed and Television were very nice to thei credit. Breakfast acceptable but have had plenty better and some worse to be fair. Parking good and felt safe. Outside of good desk staff, I would not recommend. less

Convenient location near the swim meet venue. The hotel has seen better days and needs a serious upgrade. However the staff were all amazing from the woman who checked us in, to both night managers, and the custodial staff who brought us fresh towels because they couldn’t clean our room because we were napping. You have wonderful employees who make the shabbiness of the facility something I can ignore. less

Needs a major upgrade asap. Furniture is old and worn and was at least 20 years old. The rooms also had a bad odor.. I also had flooding in my room as well. I was shocked to see how bad Best Western had become yet they still charge a premium price less

Check windows to make sure they are locked as part of building has no street view and windows are like sliding glass doors with no screen. I checked the window as soon as we got into our room, it was unlocked. Window was easy to lock just scary to think if we didnt check. Great breakfast great customer service, rooms clean water hot. less