Best Western Crossroads Inn

My family was visiting for a wedding and we were lucky to find such a nice place short notice with great amenities and the location was perfect, close to everything; The service staff was wonderful. I would highly recommend this hotel. less

This Best Western was far below the Best Western Standard. The location was good with plenty of restaurants nearby, however the condition of the property wasn't pretty or clean. The hallway carpets were very dirty and my room carpet was disgusting, I didn't take off my shoes after entering my room. The room also smelled of smoke and the front desk didn't have any air freshener for me to use to try to make my stay more pleasant. All the employees were nice and friendly but I don't want to stay here again.. less

Dirty and smelly room. Shower was difficult to operate. There was a moth and ant. There was a black curly hair in the “clean” shower before use. There was multiple stains on the bed skirt and floor. The only good thing is there were no bed bugs that I could find. less

Let’s start out with the high points. Service was consistently above average. 4 desk attendants and 4 very good employees. All were willing to go out of their way to put out a good image. Good Help in the Service Industry is hard to find. Best Western’s are consistently mediocre because they are all one offs to each other. Attached are pictures showing less than acceptable upkeep. Refrigerator did not work. I tried everything including making sure it was plugged in. You can’t tell me it just decided not to work on my stay. Guessing multiple guests were subject to the same issues. No A/C Heating Cover... Totally exposed. Bathroom door 🚪 not level and stick midway. Again, an obvious long term problem No Elevator to 2nd Floor. Carpet to 2nd floor because of no elevator dirty, torn, dated and disgusting. Light bulbs missing and 1 lamp not working. My bed and Television were very nice to thei credit. Breakfast acceptable but have had plenty better and some worse to be fair. Parking good and felt safe. Outside of good desk staff, I would not recommend. less

Convenient location near the swim meet venue. The hotel has seen better days and needs a serious upgrade. However the staff were all amazing from the woman who checked us in, to both night managers, and the custodial staff who brought us fresh towels because they couldn’t clean our room because we were napping. You have wonderful employees who make the shabbiness of the facility something I can ignore. less