Noisiest Hotel I've ever stayed in.
29/05/2018 terry4800, Warrington, United Kingdom
Got to be honest here. Great staff making the most of an impossible job. If you live and die trains this is the hotel for you. Once you've enjoyed the announcements from the station next door until mi... more
Got to be honest here. Great staff making the most of an impossible job. If you live and die trains this is the hotel for you. Once you've enjoyed the announcements from the station next door until midnight you can then settle in and enjoy your room vibrating as the heavy good trains trundle past through the night. Chuck in a busy main road and no double glazing and you have the full experience.
If on the other hand you want a good nights sleep - go to Crewe Hall up the road. less
Rachael B, Front Office Manager at Best Western Crewe Arms Hotel, responded to this review
Thank you for taking the time to give us feedback. Feedback is extremely important to all of the team here at Crewe Arms as it enables us to focus on areas where we can improve the customer journey. I am sorry, that on this occasion that we did not get it right with regards to the noise issues you experienced while staying with us.
Unfortunately, we are in a no win situation with the position of the hotel, being one of the oldest railway hotels in the world, we are directly adjacent to Crewe Railway Station, some people love it, others hate it. We always do our best to accommodate guests away from the track side but this is not always possible. For those rooms track side, we do provide ear plugs and eye mask by way of recognizing the fact.
We hope you will come back and stay with us again soon.
Crewe Arms Hotel Team.