Not what it says on the menu
10/09/2018 Foxcote55, Connahs Quay
Not impressed with the hotel, decor tired, rooms overpriced. Decided to eat in hotel bar/ restaurant one evening , what a mistake that was. I ordered "Pork & apple sausages on sweet potato and chive m... more
Not impressed with the hotel, decor tired, rooms overpriced. Decided to eat in hotel bar/ restaurant one evening , what a mistake that was. I ordered "Pork & apple sausages on sweet potato and chive mash finished with a rich red wine and rosemary sauce and shards of leek" £13.50. What I actually got - 2 bland pork sausages, a rasher of bacon, a small amount of smashed up sweet potato, a few slices of leek and gravy but still £13.50. Very disappointing. Only ate one of the sausages. The barman, after clearing our plates away did come back and offer me a free drink. Apparently the chef (?) has been told to serve this instead of what's on the menu. Best Western need to change their menus, I wouldn't have ordered what I was served. less
Rachael B, Front Office Manager at Best Western Crewe Arms Hotel, responded to this review
Thank you for taking the time to write a review regarding your experience while visiting us. Feedback is very important to the team as it enables us to focus on areas where we need to improve the customer journey. We are sorry to hear about the issues you have raised in your review, this is not the standard that we work to achieve and we will using the feedback you given us to make changes to ensure we offer a better product and service in the future.
We hope you will come back and give us another try so that we can show you this is not the service or standard we offer to all guests.
Crewe Arms Hotel Team.