A hotel from a bygone age please preserve.
We have been on many coach tours with National and stayed in a variety of hotels but it’s been a while since we stayed in a Best Western and my recollection was of an older establishment compared with the Holiday/Jurys Inn type of establishment. And so it proved with this hotel, from a bygone age but none the worse for it, our room, on the second floor, was a fair size and very welcoming and clean, what more could you ask for? Check in had been straight forward and the electronic age has overtaken the door key. The bygone age hotel provided a bath, and showerhead affixed to the taps, instead of the just the shower option, soap/shower gel was provided by containers on the wall. My wife and I freshened up and went down for our evening meal, the décor of these older establishment tends to be more stylish, not so much wooden floors, more carpets.
We were directed to a large beautifully styled room, again a décor from a bygone age of large cornices and huge windows with imposing curtains. We were handed a menu, the soup was served to you but for the main meal you just went to a little room next door, set up as a temporary servery if you like and picked from what was on offer. We had the chicken, served to by a chef, then you chose your veg and potato’s, but then another staff member served either gravy or a mushroom sauce. As seems to be the case a whole coach load of customers, many elderly, are not patient so when some of the holiday makers dawdled over their choice of food others soon got irate, but the staff did their best.
The food was superb, from the soup to the sweet, which was, like the soup, served to you by very able and efficient staff. We finished our meal, then back to our room to settle down for the night in comfortable beds, and having had a fairly busy day of walking we were soon asleep. Down for breakfast in the morning and a similar set up only you just helped yourself, in the little annexe room, for the full English breakfast. When some of the food trays were low they were replenished from a kitchen in a room opposite, but as is the case some still grumbled. Fruit juice, bread and a toasting machine, fruit itself, yoghurt, were all on offer but I’ve probably missed something off as I just take on board what I want. Again, staff were on hand to take away empty plates and like the night before the same staff and the same efficiency. This hotel was far more decorative than some we have stayed in and I hope they don’t refurb or modernise the décor in the future, freshen things up by all means but the splendour of such hotels are fading from our country. less
Rachael B, Front Office Manager at Best Western Crewe Arms Hotel, responded to this review
Thank you for taking the time to give us your feedback from your stay with us, this is very important to the team as it enables us to focus on areas which we need to improve the customer journey.
The whole team hope you will come back and visit us again soon.
Crewe Arms Hotel Team