Didn't stay here myself but my aunt did as part of a couch trip and requested me to write a review on her behalf. On arrival they were welcomed by two lovely ladies, the hotel looked beautiful, very m... more
Didn't stay here myself but my aunt did as part of a couch trip and requested me to write a review on her behalf. On arrival they were welcomed by two lovely ladies, the hotel looked beautiful, very modern with a gorgeous fireplace, the ladies took it upon themselves to carry suitcases upstairs for the guests that struggled, some of the suitcases looked bigger than the staff member but they didn't complain. The room was very disappointing, such a shame, the tv didn't work, the phone didn't work and for a while the taps didn't work, the bathroom door had to be held such with a chair otherwise you couldn't see the tv, however one particular member of staff, name possibly being Sharon/Shannon? My aunt was not 100% but can not stop talking about this particular member of staff, upon hearing my aunts problems she went down every avenue to try and solve them, even helping her out of a rather embarrassing situation with complete professionalism, all of the staff were lovely and could not be faulted; the food was excellent too, however this one staff member has stood out and is a credit to the hotel. My aunt would still stay again as even though the room wasn't how expected the overall stay was excellent. less
Rachael B, Front Office Manager at Best Western Crewe Arms Hotel, responded to this review
Thank you for taking the time to write about your aunts stay with us while she was on a coach trip.
I am sorry to hear about your aunts disappointment with her room and the problems that she in-counted, these have been noted by the members of staff on duty and are being sorted.
The whole team is delighted to hear that your aunt liked the building, the food that was served and the staff were happy to help your aunt and any other guest who needed assistance.
We all hope your aunt will come back and visit us again soon.
BEST WESTERN Crewe Arms Hotel Team