Horrible beginning to a dream vacation
01/07/2019 Tresa N, Puyallup, Washington
We left a best western in Paris where things went well. Arrived in Lyon during World Cup finals told our reservation had been cancelled three days before because our card was invalid. Card worked just... more
We left a best western in Paris where things went well. Arrived in Lyon during World Cup finals told our reservation had been cancelled three days before because our card was invalid. Card worked just fine in Paris. Our reservations were made in October 2018 for July 2019. We had to sit and wait for over an hour for them to find us a room. We had booked a suite. They ‘found’ a very small room. When we got there the lock on the front door didn’t work. Supposedly it will be fixed sometime tomorrow. In the meantime we need to take our luggage to the front desk whenever we leave tonight for dinner and when we go to the soccer game tomorrow. Plus hope no one comes in while we are sleeping tonight. The door keeps blowing open. Wonder what will happen while we are gone! We have been here less than 24 hours and it has been hell. If you are looking to book this hotel don’t!!!!! Get a room anywhere else!!! less
HoteldeCrequi, Responsable relations clients at Best Western Crequi Lyon Part Dieu, responded to this review
Regarding your comment, you did not mention that your credit card was invalid on your arrival. Our reception team had trouble finding a phone number or email to contact you. We contacted two weeks prior to your arrival, the Best Western assistance to get details about you and when we received them we have sent you an email asking for a valid credit card to keep and secure your reservation. However, you did not respond to the mail and we had to cancel the reservation as we are full for this period. All hotels have the same procedure with invalid bookings. We try our best to satisfy our guests and we found you a room the same day. The next time you make a reservation, please pay attention to your mail, it will avoid you a nervous breakdown at the reception.