Best Western Cranbrook Hotel

The best part of the hotel was the pool and waterslide. The room was typical Best Western room — which we expected. While there was no complimentary breakfast offered due to Covid, the front desk did have muffins and juice each day we were there available in the morning. The hotel is in a good location close to restaurants. less

We were simply driving through and decided that the BW was our best option, It was raining when we drove in and the hotel had not adjusted the AC so it was cold in the lobby area which is why we opted for dinner across the street instead of the hotel restaurant. The rooms are what you would expect in a BW, hotel could use a little updating. less

we had a very comfortable king size bed in a huge room with kitchenette. The front desk people were very nice and accommodating. The last day of our stay it suddenly rained and we had to change our plans. The front desk person allowed us to use the swimming pool till 12 and gave us free late check out so were able to leave once the rain stopped. less

We had travelled all day and were looking for a good meal and a rest when we arrived. We were first told upon arrival that the elevator was broken and we could not be moved from our second floor room. We had four heavy boxes plus our luggage and dog to transport up the stairs. As seniors, one might have expected to be offered assistance. No. We asked and eventually someone showed up to help with the final box. Next we were told that the onsite restaurant was closed and had been for several days. Instead of an easy meal at the hotel, we had to go through the hassle of finding a restaurant, ordering and picking up the meal. I know that this is not a great inconvenience, but balancing the cost of the hotel and the poor response by the staff, I would not risk booking this hotel in the future. less

When our truck broke down on Bowser Flats, and we called around to hotels in Cranbrook, the Best Western front desk person was super kind and helpful. She made the experience and was one of the reasons for us to stay there. Great customer care. And she was flexible given we had no idea of our timing as we waited for the tow truck. The front desk whenwe checks in was great as well. We were able to store our tent trailer unsure of what our situation looked like with our truck. Hotel was clean and good location. Thanks! less