A night from Hell
30/10/2016 duslbeck, Calgary , Canada
rarely do I vent in my reports , but I will this time. Let me start from the beginning. En -route from Creston B.C. after attending a Funeral there , we decided to stay overnight in Cranbrook on our ... more
rarely do I vent in my reports , but I will this time. Let me start from the beginning. En -route from Creston B.C. after attending a Funeral there , we decided to stay overnight in Cranbrook on our way back to Calgary. We checked in , went for a light Supper and settled down for the night. Or so we thought !! Barely asleep , we were awoken by Hordes of People stampeding up and down the Corridor , laughing , yelling , slamming Doors. And then it dawned on me. When we checked in we saw some Parents with their Children in Hockey Uniform. Oh nooooo , a Hockey Tournament is in Town. After listening to that Racket for awhile , I phoned the Front Desk and informed them of what was happening. They send someone up and we could hear thing's settling down. For about two Minutes and it started all over again. Doors slamming , running Corridor Races , yelling , laughing. You name it. After about 1/2 hour listening to this , cause sleeping to it was out of the Question , I decided to phone the Front Desk again. Same Result, Someone came up , two minute Quiet and here we go again.. I can only assume that either the Staff was unable to convey the need for Silence , was unable to get the Message across or just didn't care. But my Advice , don't check into this Hotel or if you do ask the Front-Desk if there is a Hockey Tournament in Town. less
CScott1019, Manager at BEST WESTERN Cranbrook Hotel, responded to this review
Thank you for taking the time to provide your feedback. I am extremely disappointed to read about your recent stay with us. We appreciate and value all guest feedback whether positive or constructive. I apologize for any inconvenience you may have been caused as a result of the elevated noise from nearby rooms. We are committed to providing our guests with a positive, memorable experience and would love to have the opportunity to restore your confidence in the Best Western Cranbrook Hotel. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.