Best Western Cranbrook Hotel

I’ve stayed at many, many BW’s. I’m a platinum member, but this stay was disappointing. My buddy and I were motorcycling across the USA and return. We checked in and found the rate higher than any we had stayed at previously on our trip. They all included breakfast, this one did not. After we checked in and 1/2 of the bill plus incidentals was put on a hold on our credit card, we went out for dinner. In discussion over dinner we realized that my buddy had already paid for the room in full. When we returned to the hotel, we thought they might flag us down and advise they had made a mistake and all was good, checked the room in case they had left a message. No message! We had to bring it to their attention, and we were told the hold of funds would take up to 5 business days to be negated. No incentives were offered for the mistake, the attitude was “Oh Well”! When I checked out I brought it to the attention of the day desk Manager, who explained it away as a trainee. The Trainer, in my opinion should have used the mistake as a teaching moment and a way to make the customer feel better by offering an incentive of some kind, discount on the room, free breakfast, extra points, anything. I also advised them there was water damage and mould around the top of the shower enclosure and green mould under the lip of the sink. Not a pleasant experience for the price of the room. less

Cannot beat this hotel for the staff that care about you as well as the care that goes into the maintaining of the high standard that the staff present. This standard that they achieve here surpass many that claim to be international 5 star hotels. This is a one of a kind that reach and surpass all expectations that is required of them and still find the time to beat that standard. If you need to srtop in Cranbrook then there is no other place to stay. .Pity they are not in any other towns I visit. less

This hotel is located at the edge of town, right on the highway and close to restaurants and the mall. Front desk will direct you to local restaurants depending on your tastes. Pool has a waterslide to keep the kids busy. Clean hotel, comfortable bed, large rooms. less

First - the hotel is clean. This is one of the most important things. They do place things such as towels in awkward positions. You have to reach under the sink to get to your towels. Not the greatest place especially if you have mobility issues. This hotel does not offer breakfast as part of your stay. They have a “cafe” in which you can order breakfast. I don’t understand why they would do this as most other hotels in the area do include a breakfast. As a Diamond Select member I would have also expected that they would have upgraded the room. This was not the case. Now let’s get to the things they need to address. 1) the pool was apparently not working correctly. They placed a sign on the door. You can use the pool, but the heater is not working so it may be cool. 2) there is a back patio area. There is another sign on the back door - this door lock is broken. Please put the stopper in the door to not be locked out. 3) they have a pinball machine - yet another sign. This machine does not keep score, but you can play anyway if that does not bother you. I would remove the signs and fix the problem. Why have a broken pinball machine? Just remove it. Fix the door. Fix the pool. They also had someone smoking on the second floor for at least 2 days. It did not seem like they were in a hurry to solve this either. less

Two nights in Cranbrook for a mid week golf getaway provided us with a pleasant surprise in the quality of the hotel we chose. We had a similar visit a few years ago, that being prior to the construction of the facility we just stayed at this year. The change was definitely an upgrade in the quality of the facility we chose (both being Best Westerns). We chose to book everything ourselves rather that go with a golf package, allowing us opportunity to set our own parameters of timing and location for our golf games. That choice was a good one. The surprise was the quality of the Best Western from the one we stayed at a few short years ago. A significant upgrade for sure. Location was excellent and the facility was clean, neat and complete. The room was very complete, clean and well appointed. Staff were very pleasant, helpful and professional. We would recommend this Best Western to anyone who might visit Cranbrook. less