Disappointed with the road noise in our southwest-facing 2nd floor room
10/10/2018 BenLar137, Calgary, Canada
Our second visit to this hotel was less impressive than the first. On the current visit, the one-bedroom suite assigned to us was only on the second floor, despite the high floor request. The front d... more
Our second visit to this hotel was less impressive than the first. On the current visit, the one-bedroom suite assigned to us was only on the second floor, despite the high floor request. The front desk agent didn't seem interested in accommodating a higher floor request despite the hotel not looking very full - we know there are only x-number of these suites in the hotel. The main issue was that the lower floor also seemed to come along with road noise which bothered us at night. Also, on our first visit, the one-bedroom suite we got was on the 4th floor, was more spacious, had an extra half-bath, and was quieter - we didn't know if this had been an upgrade from the regular one-bedroom or not. Also, for the price of the room, that the breakfast is not included is a negative value for us - we walked down street to Starbucks instead. Also, without a hot tub, the pool experience is a bit lacking for us. We did appreciate the good selection of TV stations, included the neutral Frame Channel and Music Channels. The design layout of the bathroom (with a separated sink) is really good for two people getting ready at the same time. The water pressure in the shower was very strong - we can't remember getting so much water in any other hotels. We may stay again sometime, but we hope future requests, if we do, are at least acknowledged. less
CScott1019, General Manager at Best Western Cranbrook Hotel, responded to this review
Thank you for taking the time to post your feedback! We are happy to hear you enjoyed your accommodations during your first stay. We do our best to accommodate all guest requests as best as we can. We do hope you give us another opportunity for you to enjoy your favourite room! We look forward to your next stay in Cranbrook.
Assistant General Manager