Best Western Cranbrook Hotel

While I was impressed to see an improvement in the service provided by the front desk staff since my last visit, I was not impressed to have dog feces in my room. Had they advertised that they're 'pet friendly', I may have requested a room with that was pet free. When I brought it down to the front desk, the two fellows working there expressed embarrassment and offered me a new room. Yes, this is ok, but why the room wasn't vacuumed in the first place is more concerning. It wasn't hiding under the desk, it was out in the open. Not ok.... less

Extremely friendly staff and community. Excellent accommodations and view of mountains.Restaurant close by was very good and again very friendly staff. We selected this hotel online and we were very pleased with our choice! less

Our second visit to this hotel was less impressive than the first. On the current visit, the one-bedroom suite assigned to us was only on the second floor, despite the high floor request. The front desk agent didn't seem interested in accommodating a higher floor request despite the hotel not looking very full - we know there are only x-number of these suites in the hotel. The main issue was that the lower floor also seemed to come along with road noise which bothered us at night. Also, on our first visit, the one-bedroom suite we got was on the 4th floor, was more spacious, had an extra half-bath, and was quieter - we didn't know if this had been an upgrade from the regular one-bedroom or not. Also, for the price of the room, that the breakfast is not included is a negative value for us - we walked down street to Starbucks instead. Also, without a hot tub, the pool experience is a bit lacking for us. We did appreciate the good selection of TV stations, included the neutral Frame Channel and Music Channels. The design layout of the bathroom (with a separated sink) is really good for two people getting ready at the same time. The water pressure in the shower was very strong - we can't remember getting so much water in any other hotels. We may stay again sometime, but we hope future requests, if we do, are at least acknowledged. less

Large, clean rooms for families, pool with water slide, cafe on site, and friendly staff. We enjoyed a long weekend here and explored the town and nearby Kimberley. Only recommendation is that we would have loved a hot tub as extended pool time gets a little chilly. Great base and location close to downtown, movies, activities. less

We all want to go where everybody knows your name. I walk into the lobby of the Bestwestern Cranbrook BC and they greet me by name. Such a great feeling to be recognized! My hats off to the staff there! less