This is the WORST Best Western ever!
I could let go of the fact that the hotel is in dire need of remodelling ASAP, but I will not let it pass how awful your customer service is having a liar & a very disrespectful front desk staff by the name of Patty (Chinese looking guy).
9/6/20, around 9pm, my family & I were already exhausted & tired, we were given room 230 with a BROKEN AC UNIT. I have complained numerous times, called front desk and was kept repeatedly "promised" that a "maintenance guy" will fix it. Needless to say, I never saw a maintenance person in our entire stay in this hotel. I have lost all my cool knowing that I have a 3 month old with us who is suffering the Bay area excessive heat wave that night. I have politely asked to change our room, but was informed that the hotel was "sold out" - this is a LIE. I told my folks to go in the front desk and follow-up, since it looked like that our calls were being ignored already, was told again that he will fix the issue himself and be right up in 3 minutes - this is another LIE.
Honestly speaking, I can consider myself as the best customer you will have, I will never be rude no matter how worst the situation is, I was raised to show grace under pressure, but your staff pushed me to my edge.
1. I was mocked multiple times by your staff telling me that "I was not an elite member that long" (I have Platinum status) and that he has 5 million points and that he will "give me some" for the inconvenience
2. The lies kept piling up, after I have told him that no maintenance person has shown up like he said he called, next thing he said, "I am the only one left here" - so you were deliberately lying coz no matter how much we wait, no one will really show up
3. I was racially discriminated by him saying "You are a Filipino right, that is what you do" - this is below the belt now!
That night, I just don't have all the energy to get furious, and thank God my tired body stopped me from doing the worst to this man.
I know that after all the b**s** he caused, a room change was given to us, but it will never suffice all the troubles caused. I will never forgive & forget this experience; and remember word of mouth marketing, you can certainly count on me to inform everyone I know from family, work and those in between to STAY AWAY from this TERRIBLE HOTEL. less