STAY ELSEWHERE FOR YOUR OWN SAFETY!!!
15/08/2019 Esterine D, Stockton, California
I booked a two night stay for a class. During my second night’s stay I stood in the bathroom naked about to take a shower when suddenly someone was getting into my room. If I hadn’t had the bathroom d... more
I booked a two night stay for a class. During my second night’s stay I stood in the bathroom naked about to take a shower when suddenly someone was getting into my room. If I hadn’t had the bathroom door opened completely; the intruder would have seen me in my birthday suit. When I called the front desk they told me they thought the room was empty. My advice; put the deadbolt on as soon as you enter the room for your own safety. You never know if the front desk staff is competent or caring! Even after reporting the incident; NO ONE reached out to me! Lesson learned! STAY ELSEWHERE FOR YOUR OWN SAFETY! THIS PLACE ISN'T SAFE! less
Candy W, General Manager at Best Western Coyote Point Inn, responded to this review
Thank you for taking the time to let us know your concerns. Everyone on the Best Western Coyote Point team is focused on the safety of our guests. On the night you stayed with us, the computer system had gone down and we obviously made a mistake with our manual system.
I am truly sorry that this happened and also that you felt neglected. I did call the phone number we had for you to apologize and give you an opportunity to discuss, but we must have something wrong, because no one returned my call.
Again, we are truly sorry that this happened, and would love for you to give us another opportunity to give you excellent service.