Best Western Coyote Point Inn

This is the WORST Best Western ever! I could let go of the fact that the hotel is in dire need of remodelling ASAP, but I will not let it pass how awful your customer service is having a liar & a very disrespectful front desk staff by the name of Patty (Chinese looking guy). 9/6/20, around 9pm, my family & I were already exhausted & tired, we were given room 230 with a BROKEN AC UNIT. I have complained numerous times, called front desk and was kept repeatedly "promised" that a "maintenance guy" will fix it. Needless to say, I never saw a maintenance person in our entire stay in this hotel. I have lost all my cool knowing that I have a 3 month old with us who is suffering the Bay area excessive heat wave that night. I have politely asked to change our room, but was informed that the hotel was "sold out" - this is a LIE. I told my folks to go in the front desk and follow-up, since it looked like that our calls were being ignored already, was told again that he will fix the issue himself and be right up in 3 minutes - this is another LIE. Honestly speaking, I can consider myself as the best customer you will have, I will never be rude no matter how worst the situation is, I was raised to show grace under pressure, but your staff pushed me to my edge. 1. I was mocked multiple times by your staff telling me that "I was not an elite member that long" (I have Platinum status) and that he has 5 million points and that he will "give me some" for the inconvenience 2. The lies kept piling up, after I have told him that no maintenance person has shown up like he said he called, next thing he said, "I am the only one left here" - so you were deliberately lying coz no matter how much we wait, no one will really show up 3. I was racially discriminated by him saying "You are a Filipino right, that is what you do" - this is below the belt now! That night, I just don't have all the energy to get furious, and thank God my tired body stopped me from doing the worst to this man. I know that after all the b**s** he caused, a room change was given to us, but it will never suffice all the troubles caused. I will never forgive & forget this experience; and remember word of mouth marketing, you can certainly count on me to inform everyone I know from family, work and those in between to STAY AWAY from this TERRIBLE HOTEL. less

We stayed at the Best Western Coyote Point Inn a few days ago and loved everything about it. It is minutes from SFO and right off the 101 freeway so the location was great. Check-in was no-contact and fast. When we got into our room and discovered it was on the ground floor, we asked to be moved to a higher floor. No problem at all. We were immediately given keys to a new room. The room was clean, nicely furnished, and very comfortable. Check-out was also no contact. We will definitely be staying here again on our trip. Thank you! less

During the Covid-19 crisis many amenities were not available- breakfast, fitness room, spa. The room was clean and appealing- bathroom needs a little updating. Microwave and refrigerator in the room was a plus. There was virually no noise from the freeqay traffic which runs right beside the facility. It would have been nice to have a vegetarian option available in the vending machine less

Stayed here on a Thursday night, June 4, 2020. The cost with tax $110.00. Upon checking in the lady at the front desk warmly welcomed me! My room & bath were very clean and nicely furnished, the king bed was very comfortable, the room is good sized as are the towels. There’s a coffeemaker, micro & fridge (no freezer section) in the room. Large screen tv on dresser and the screen swivels to face the bed or couch area. The rooms are very quiet. As there is no restaurant at the hotel the staff at the front desk gave me a couple menus from different pizza delivery places and I ordered a pizza. Other delivery options are available from restaurants in San Mateo and Burlingame. I used to walk a short distance down the street to a restaurant in a Holiday Inn, but both the Holiday Inn and the Bistro 330 restaurant there are closed as a result of the Covid-19 virus. Also, due to the virus there is no more breakfast buffet at this Best Western. They offer a sack to take with you or back to the room. In the sack are a bottle of water, a granola bar and a small package with 3 very small chocolate chip muffins in it. I ended up eating leftover pizza for breakfast. The only complaint of my stay is that breakfast bag. The contents of this breakfast sack needs to be substantially improved as there is nothing else available. less

It's so nice to have a clean, consistent place to stay when you're working away from home. The breakfast is always good, the internet just works, and everyone is so friendly. I've tried staying at other places to save money and always come back to Best Western for the value. less