No Sympathy in Family Emergency Situation
I had to trave for an unexpected death in the family. I got a hotel for 3 nights, some family members ended up with an extra room for me to stay with them and told me to cancel my hotel to save me mon... more
I had to trave for an unexpected death in the family. I got a hotel for 3 nights, some family members ended up with an extra room for me to stay with them and told me to cancel my hotel to save me money for the next two nights. I asked if I could and I was told by the manager that I was more than welcome to cancel my hote room but it is non-refundable so regardles I still had to pay for the room since I had told them I would be there for 3 nights. When an emergency comes up you would think people would make accomidations for you. It was not like they could not cancel my other 2 nights, there was plenty of time. Besides that there is a bar next to the hotel and the people in the bar take all the parking spots infront of the rooms leaving us to park far away from our room when we got in late each nigth with a toddler that is not right either, we should be able to park infront of our room that we paid for!!! less
BWCovington, General Manager at Best Western Covington, responded to this review
We are truly so sorry for your loss. My staff were following the terms of the booking However, going forward, we will take a second look at how we can handle the enforcement of minimum stay bookings.