Best Western Covington

625 N Highway 190, Covington, Louisiana, 70433-8961, United States
based on 443 reviews Trip Advisor Logo
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Best Western Covington

Welcome to the Best Western Covington located on the Northshore side of New Orleans in the charming city of Covington. Conveniently located near I-12 and close to popular attractions including Abita Brewing Company, sports fields and Covingtons histo show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Covington

Traveller Overview:
4.5 Rating: 443 reviews
Excellent 61%
Very Good 21%
Average 7%
Poor 3%
Terrible 5%
Rating

Valerie R, wrote review 24/12/2019

Warm and Friendly

Friendly and family oriented hotel with plenty of amenities. Breakfast is excellent and hot with plenty of options to choose from the breakfast the rooms were very clean. Everyone was nice and welcom... more

Rating

crysryder, wrote review 14/11/2019

Mr. Po's Stay

Mary at the front desk is both friendly and helpful. She made our visit enjoyable. The room was very clean. All the staff we encountered were very pleasant and eager to assist us. I 100% reccomend thi... more

Owner Response
BWCovington, General Manager at Best Western Covington, responded to this review
Mr. Po, Thank you for your feedback. Mary is one of our superstars at the front desk and housekeeping strives to make every room as clean as it can be. They will be thrilled to hear about your feedback. Thank you for you confidence in us. Sandip Chauhan, GM
Rating

elenamulligan, wrote review 02/11/2019

Night crew isn’t nice

The floors were extremely dirty , and the check out service on October 31st the woman was super rude. Will never come back again. Check in was fast and easy and friendly gal when I checked in at two p... more

Owner Response
BWCovington, General Manager at Best Western Covington, responded to this review
Ms. Mulligan, I am so sorry about your experience with the room and apologize for the check out experience. We always try to have the cleanest rooms and the friendliest service. It looks like we failed on both counts. I am sorry. Please give us another chance to regain your trust. If you are ever back in the area, call me at 985.892.2681 and I will make sure we take care of you. . Sandip Chauhan, GM
Rating

Herbertwk4, wrote review 31/10/2019

Dirty with no hot breakfast

Floors appeared dirty, which made me dirty, which made the towels dirty (gross). Power outages cannot be fully controlled, but options can be made. Voucher to BK? Other options? none were given. Smok... more

Owner Response
BWCovington, General Manager at Best Western Covington, responded to this review
Dear Herbertwk4, Thank you for letting us know about your stay. The storm that blew thru knocked out power to over 30,000 homes and businesses around us. Power didn't come back on till the next day. I apologize for any inconvenience caused. To make sure our guests had coffee, we even borrowed hot coffee from another hotel. Looking back, I am sure we could have done better. It was literally, "the perfect storm". About the smoke detectors, we do monthly checks on all our smoke/co2 detectors and am sorry your unit's battery was low. Again, please accept our deepest apologies all the things that went wrong that weekend.
Rating

Mary S, wrote review 30/10/2019

This is NOT a Hotel its a Motel

Chain hotels should be the same (All Best Western Hotels should be laid out the same and have inside doors not motel style with exterior doors). This was not an original Best Western hotel. This is an... more

Owner Response
BWCovington, General Manager at Best Western Covington, responded to this review
Ms. Mary, Thanks for letting us know about your stay. I am sorry we were not what you were expecting. We are indeed a 2 story exterior corridor property that does offer the convenience of being able to drive right up to your room door and are #3 out of 16 hotels in Trip Advisor. Safe Travels!!! Sandip Chauhan, GM