Terrible customer service, con artists
Terrible customer service. Grossly overcharged me..3 times the average night stay! Took advantage of my situation and made me SO UNCOMFORTABLE with their rude service. Never felt so unwelcome at a hot... more
Terrible customer service. Grossly overcharged me..3 times the average night stay! Took advantage of my situation and made me SO UNCOMFORTABLE with their rude service. Never felt so unwelcome at a hotel! “courtesy” inn? Showed NO COURTESY whatsoever. I was on a week long trip and had to switch hotels midway. I fell ill and the current hotel offered me a room (not free...they just had availability open up) so I wouldn’t have to switch hotels and could rest. I called this best western and explained the situation and asked to cancel. NO. Well can i check in early so i don’t have no where to go, with a fever, for 4 hours. NO. Well can you at lower the penalty charge to the average night stay currently in the area? NO. I then called hotels.com, Where i initially booked the room and they negotiated with the hotel an early check in. When i got to the hotel (which looked terribly run down...gross...not At all like the pictures) i was turned away and told NO EARLY CHECK IN WE SAID! Standing at the desk, with a 101 fever and the women saying “we told you no” with no where else to go was exhausting, humiliating, and all i wanted to do was cry. The general Manager Sue was the worst. Flat out WORST. She heard me at the counter and stuck her head out and said “I’m the one who said no and I’m the general manager.” Then LEFT! Bye. End of discussion. Zero respect, zero customer service. Even if the answer was still no, a little empathy would have been nice! She should not be in the hospitality service because it was obvious she does not know the meaning of the word hospitality. And why couldn’t i get a room early??THEY WERENT EVEN FULL. The parking lot was EMPTY. Because of how rude they were upfront I opted not to stay, and went back to my other hotel (the Tropicana...which was the BEST...please stay there instead) even though Best Western would charge me my grossly overpriced stay. I checked and they were offering rooms for $94 that night and had charged me $400!!!! I was made to feel so uncomfortable that i didn’t even want to stay there for fear they would not change the sheets in my room or do something else to make my stay, and my sickness, even worse. Trust me with all the sickness going around I didn’t even want to be in ANY hotel. this was just a terrible experience all around. But thank goodness for the Tropicana...which I will be writing an excellent review about.
All the customer service aspects aside:
-inconvenient to the park. Cannot walk there easily
-not worth over $50-$80 a night (i had no choice because i needed a room...but they WAY overcharged and took advantage of me)
-I’ve already mentioned...staff are rude and non hospitable. less
bestwesterncourtesy, Hotel Manager at Best Western Courtesy Inn, responded to this review
We are very much distressed to see you unhappy. Our apologies.
We never want our guests to go back with an unpleasant experience with the stay as well as staff hospitality.
Our main goal is to make our guests smile and happy, and for this, we strive each day.
We regret we failed this time in your case. Thank you for your elaborate comments on your stay, and this is certainly helpful as we wish to improve the areas you found unsatisfactory.
Your comments will help us improve our services as we genuinely value our guests' reviews.