08/01/2018 Dave D, Groton, New York
We called to make reservations at this property and said we were members of the Best Western rewards program and wanted to use our points. Clerk said no problem and informed us we needed to give a cr... more
We called to make reservations at this property and said we were members of the Best Western rewards program and wanted to use our points. Clerk said no problem and informed us we needed to give a credit card to hold our room. Then upon arrival we showed him our rewards membership card. Then to our surprise they charged our credit card $150. For the night we were supposed to get free. I contacted the manager Steven Wright who said that he talked to the clerk and the clerk confirmed I did ask to use points but he already reached his quota of free rooms with points so, could not honor our request. I said if that was the case why weren’t we notified of that when we called or when we signed out? I called customer service and also filed a complaint. The room was clean, and had the usual amenities. However Mattresses were tired, pillows were small and flat and not very comfortable. Rooms were very dated. Not worth $150. less
hojoen, General Manager at Best Western Country Inn, responded to this review
Again, we would like to apologize to you for this inconvenience. The Best Western Country Inn Temecula would have honored your free night for points if it was available to us. Best Westerns free night program is a great program and the Best Western members are taking advantage of the current 10,000 point free night promotion.
Our property is only allowed 3 per day and the BW Members are taking advantage of this promotion.
BW Country Inn Temecula