The staff were our guardian angels
01/03/2019 kathrynw285, Seattle, Washington
We made a “spontaneous” decision to stay here when we got caught in a major snowstorm. We figured we’d wait it out for a night and then be on our way in the morning. When we woke up, it was still snow... more
We made a “spontaneous” decision to stay here when we got caught in a major snowstorm. We figured we’d wait it out for a night and then be on our way in the morning. When we woke up, it was still snowing, the interstate was closed, and to top it off the power was out in the entire town. The hotel was completely full of stranded travelers by this point, and the staff informed everyone that the next night would be on the house because they didn’t want people to put themselves in danger trying to get out on the roads. They also offered up whatever food was available and helped the guests shovel out their cars. As far as the hotel itself, it was exactly what you’d expect from a Best Western- nothing fancy but clean and comfortable. The staff takes great care of the place and the weary travelers who pass through its doors. Their kindness was a reminder that there are good people in the world, and we were thankful that if we had to get caught in a snowstorm we ended up here. It’s also worth noting that this kindness appeared to extend to everyone we met in the town (the gas station for example). less
JessicaKunz, Front Office Manager at Best Western Cottage Grove Inn, responded to this review
Thank you for sharing your experience at the Best Western Cottage Grove Inn. We are glad we could help in any way we could during the snow storm. We wish you safe travels and hope to see you as our guest again. Stay warm and safe.