Best Western Cottage Grove Inn

I have stayed at this property several times because even though it is 20 min from Eugene, the price to comfort ratio is phenomenal. It’s also a good stopping point midway though any trips I take. Clean room, comfortable bed, good water pressure, and accommodating staff. Near food and a Dutch bros coffee stand. Very consistent between stays. less

This hotel is best described as a stop off I-5 to get some sleep. There is nothing special about this hotel. The rooms are dark and dingy. There are no "grounds" to speak of. It's stuck amongst a bunch of road-stop fast food places. No personality. No character. However, the beds are fairly comfortable, as they are at most Best Westerns. And they DO allow dogs. I stayed one night with my dog. Our room was fine. Wifi worked ok. I walked my dog along some bushes on the far side. The hotel was fairly crowded, but it remained surprisingly quiet at night. I DID hear all the folks slamming doors and leaving in the morning, though. Breakfast was extremely small, and tasteless. This is ok for a night, but it is not a place to stay for any extended length of time. This is one of my least favorite BW experiences. less

I do have to say you have a very clean beautiful place here in Cottage Grove, OR. This was our first visit here. We enjoyed your pool and jacuzzi. Through all this covid we were glad it was open. I do have to say that your front desk lady I think her name was Marina, tends to be a bit lazy and huffs at you when you ask her anythimg. This will be the reason we will not return. Customer service is your business and when you have people of such being your face its disappointing. less

No rooms cleaned. Had to get own towels, coffee, dump own garbage. No service whatsoever with non caring front desk !! Unfortunately had a two night stay booked to tour wine country. Regret the reservation and will never stay here again. Stay away !! less

I was needing a room for one night, coming back from a Medical Appt., in Portland! Cottage Grove would be my Half Way Point! Plus I have family here! I really wanted to book a room for the night, as my grandson is learning to swim, and you have a Pool.. But I was Denied.. Thankfully the Village Green did not have this Impossible Hotel Rule! Plus the Deluxe Room at The Village Green was cheaper! Yet Best Western had Online Offers at 69$ a Night, that would not be honored, cheapest room at a 2 night minimum is 134$+tax. I worked in the Hotel Business for years & have never heard of such a thing at a Best Western... Sad..Very Sad! Your Losing Loyal Customers...I am only giving a 3 star for these reasons. I will Emend my Review when the Policy Changes... I do want to Thank Molly for Explaining to me the New Rules per the New Owner.. Molly was very Personable, Professional & Compassionate.. I give her a 10 Star Rating... Kathy in Southern Oregon.... less