Room had not been cleaned
03/05/2019 windsorvase, Toronto, Canada
On entering a first floor room we could see the bedding was creased and wasn't tucked in fully, which was suspicious. On pulling back the sheets there was a coffee stain on the linen and then we noti... more
On entering a first floor room we could see the bedding was creased and wasn't tucked in fully, which was suspicious. On pulling back the sheets there was a coffee stain on the linen and then we noticed the carpet was full of food i.e. hadn't been vacuumed, so it was clear that the room hadn't been cleaned at all. We complained to front desk who moved us to a downstairs room, but I was beyond horrified that if not for the fact that it was clearly obvious the room hadn't been cleaned, i might have slept in a stranger's soiled sheets. This is the first time something like this has happened to us, and I'm not sure the manager realizes what a health issue this is. He emailed us a lame, form email offering 30% discount on our next stay, stating "we sorry we didn't exceed your expectations". News flash - we paid over $100 for the night and you didn't even meet the lowest of expectations, namely clean bed linen. There is no excuse for staff not checking to ensure rooms are clean. Ground floor outside doors had quite big gaps around them so lots of noise and chill entering. Hotel probably needs upgrading. Staff were friendly, but would be nice if they checked rooms. less
VictorP_BW, Owner at Best Western Corbin Inn, responded to this review
Please accept my sincere apology for any errors that may have happened while you were visiting with us. Please be assured that we take each guest review/feedback as a learning experience so that we continue to strive to perform better each day. That is the only reason you received earlier correspondences from the hotel staff and management. We respond to each review whether it be positive or not so positive, we certainly would not do so if we were not genuine in our response. The initial response offering you a hefty discount is simply because we realize that the housekeeping staff does make human errors at times, although that does NOT happen often or as dramatic as portrayed by some traveling guests.
Thank you again for your feedback. I can only hope that you will allow us another opportunity so that we can make it right for you and the family