31/03/2018 Tor F,
In the middle of our two week trip to Tanzania, haven given up on finding anything interesting tasting here, we tried finding decent «continental» food. Had a tasteless Spaghetti Bolognese, the pasta ... more
In the middle of our two week trip to Tanzania, haven given up on finding anything interesting tasting here, we tried finding decent «continental» food. Had a tasteless Spaghetti Bolognese, the pasta was mediocre at best. My girlfriend tried a burger, it arrived somewhere between lukewarm and cold, tasted next to nothing, the avocado was delicious and for once she was glad the cheese was placed on top of the avocado, not on the burger patty itself. Its easier to remove if its not melted. It tasted fish. Strange. Then there was a couple of larger parties with kids sitting next to us. So we ended up having 3 kids running past our table on both sides playing and being noisy, we told them to stop a couple of times, but they didnt listen. So I flagged down the manager and made my complaint, but that only led to the waiters and managers talking over at their end. At last my girlfriend raised her voice enough so the kids parents halfhearted asked them to not run past us. After this our waiter stopped smiling at us, clearly we are not so welcome here.
Nyangeta M, Guest Relations Manager at Best Western Coral Beach Hotel, responded to this review
Dear Tor F
Thank you for taking your time to review our hotel regarding to your recent stay at our hotel
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for you and other guests in near future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
Guest Relations Manager