Tired and in need of repair rooms
20/05/2018 Emm J, Gauteng
Very sad that an international hotel group would not maintain and upgrade the level of the room quality. Dirty, grimy plug switches. Broken window mosquito netting. Filthy shower floors. Regular forge... more
Very sad that an international hotel group would not maintain and upgrade the level of the room quality. Dirty, grimy plug switches. Broken window mosquito netting. Filthy shower floors. Regular forgetfulness for such basic tick box items such as the coffee/milk/sugar for the room. You are lucky if you get the full compliment - I kept getting decaffeinated coffee sachets. Despite asking two morning and a row. I was very very disappointing with this hotel, The staff are as cheerful and as best accommodating as they can be, but their holding company, owners and responsible people for ensuring that what the guest pays for is ultimately delivered are letting down a truly great team of staffers. (I marked it mid-range below as that the only real choice, although at those prices and for that quality it is anything but mid-range in price) less
Nyangeta M, Guest Relations Manager at Best Western Coral Beach Hotel, responded to this review
Dear Emm J
Thank you for your review of our hotel and it is disconcerting to learn that we did not meet your expectations during your stay with us. Your feedback is important to us in our strive to provide excellent service and a unique and comfortable stay to our valuable guests.
It is unfortunate that you experienced problems during your stay, for which we really apologize and I have informed the management and we hope to see you again in your next visit, so that we can have a chance to exceed your expectations with a true authentic Coral Beach hotel experience.
Please let us know the room number and the dates of your stay so that we can work on it