Mean curt unhelpful staff
There were six of us in 3 rooms and we were all smokers. Rooms were non smoking so we found seating outside in the parking lot over 300 feet from the front door in the parking lot to smoke and Social... more
There were six of us in 3 rooms and we were all smokers. Rooms were non smoking so we found seating outside in the parking lot over 300 feet from the front door in the parking lot to smoke and Socialize. I brought an ashtray so no butter or ash would be left. We were told we had to stand in the road to smoke and I was charged $150 for smoking outside in the parking lot less
Dawn Michelle Caldera, Owner at Best Western Copper Hills Inn, responded to this review
Sorry to hear that you were not happy with your stay with us, and that you did not fully understand that we are a 100%Non-Smoking Hotel when you checked in. I do remember showing you our designated areas that were not in the road.
I explained to you and your boyfriend 3 times that evening that you can only smoke in the designated areas. The only reason I did charge you was that you were smoking in the room, and using your own ash try you brought from home.
I do regret, we will lose your business, due to the fact that our hotel follows The Smoke-Free Arizona Law 36-601.01
Sincerely,
Dawn Michelle Caldera
General Manager
Best Western Copper Hills Inn