Not a happy stay. If you are picky, I would not recommend.
12/05/2018 Kristy W, Allen Park, Michigan
The bed was not comfortable and the sheets were a low quality with extreme pilling. We had no hot water for showers on our first morning. The receptionist didn't even offer an apology or compensation ... more
The bed was not comfortable and the sheets were a low quality with extreme pilling. We had no hot water for showers on our first morning. The receptionist didn't even offer an apology or compensation when we complained until we went back a second time to complain about the number of mosquitos in the room and having to kill a wasp in the room. The pool was small and not available during the day due to renovations and much of the equipment in the workout room was broken. With so many places to stay, we could have easily done better. I still gave it three stars because overall, the room was clean and had a refrigerator and Kuerig. Also, the lobby was big allowing for a place to gather with family/friends and the breakfast buffet, while typical, also included gluten-free options and dairy-free milk (you have to ask for them). less
BWCooperstownNY, Hotel Manager at Best Western Cooperstown Inn & Suites, responded to this review
Thank you for offering a mixed review of our hotel, pointing out some good points and some negative ones. We’re grateful that you noticed our clean rooms, room amenities and excellent breakfast and lobby. I apologize to you that the bedding, a hot water issues and other things detracted from your stay with us. My hope is that you will visit again so that we can show you a better experience that will fully satisfy you. We’ll be here when you need us.