Two Star Quality, Three Star Price
16/08/2018 TripperFiend, New York City, New York
I have been to Cooperstown 5 times in the last 3 years for baseball tournaments. Each time I have either stayed at The Holiday Express right next to Dreams Park or The Landmark Inn which in right in ... more
I have been to Cooperstown 5 times in the last 3 years for baseball tournaments. Each time I have either stayed at The Holiday Express right next to Dreams Park or The Landmark Inn which in right in Cooperstown and enjoyed both for different reasons but both were what you'd expect. Best Western Cooperstown Inn & Suites was a disappointment. The location if you're there for Dreams Park baseball is phenomenal. It's just a little further than The Holiday Express but still very convenient and part of a small supermarket/Dollar Store/Subway/McDonalds complex. Check-in was fine but things quickly went down hill. The room smelled very musty & moldy. Upon first glance the room is spacious and has a nice flat screen TV, good sized refrigerator. The bathroom was a nice size but upon inspection it was clear the toilet hadn't been cleaned; I'll spare readers the details but it was gross! I brought the dirly toilet to the attention of the front desk and housekeeping came in quickly; they apologized and cleaned the toilet (the front desk without asking offered me a $50 credit). The rest of the room needed a good dusting and the carpet seemed worn thin and a little sticky. The refrigerator is mid-sized but the door was tough to close. The beds were very nice and comfortable. The common areas were clean but it seemed like there were always several giant bins filled with soiled towels/sheets resting in the hallways. The pool area seemed well maintained and the common areas and breakfast area was clean. The complimentary breakfast was fine. The free apples at the front desk are a nice touch. All in all, housekeeping is the weak link here. The moldy smell in the room, the dirty toilet issue, mold on the bathroom ceiling, ugly grey plastic bins in the hallways, sticky carpet.....overwhelmed the good service, great location and reasonable amenities. less
BWCooperstownNY, Hotel Manager at Best Western Cooperstown Inn & Suites, responded to this review
I would like to personally apologize for the series of unfortunate incidences that you experienced during your stay with us.
We continually try to do our very best for all of our guests, but unfortunately, sometimes we do fail.
Our team will look into each issue that you have noted, in an attempt to correct and improve our hotel policies.
Please contact me personally for any support next time.