Overpriced basic noisy hotel
01/07/2019 CF511, Basking Ridge, New Jersey
The hotel common areas are going through renovations. It would be nice if this information was communicated on the website or after booking. The second floor room was very noisy. There is poor noise... more
The hotel common areas are going through renovations. It would be nice if this information was communicated on the website or after booking. The second floor room was very noisy. There is poor noise insulation from the conversations in the hallway and the room. My wife needed to frequently late in the evening open the room door and ask other guests to quiet down. In the morning the complimentary coffee in the lobby was cold. It must have been sitting all night. When I commented to the front desk attendant, he acknowledged it wasn’t fresh and that he hadn’t gone to get fresh coffee because he had a sprained foot. The fitness center doesn’t open until 8:30am which is too late if you want to get a workout in before breakfast or before departing for the Hall of Fame. The breakfast was disappointing since the egg and American cheese omelet were prepackaged and reheated by the staff. There was no precut fresh fruit but there were bananas, small apples and the smallest oranges to peel. This hotel is clean and very basic and therefore overpriced and not a good value. I suggest you look elsewhere for a better hotel. less
BWCooperstownNY, Hotel Manager at Best Western Cooperstown Inn & Suites, responded to this review
Thank you for taking the time to share your comments with us about your recent stay at our hotel. We apologize for the issues you mentioned, especially for the noise levels due to other guests in the hotel. We know the importance of a good night's rest and we are so sorry for this disturbance. We also have given special training and instructions to the hotel staff to offer the best hospitality to our guests. We have noted your remark on the breakfast and we have ensured that our entire guest gets the finest quality stuff always. We hope you will stay with us again, and we will be sure you have a quiet room and a better experience.