SPIDERS, SPIDERS EVERYWHERE!!!
We checked in last night for our 3-night stay to find that our room was infested with huge spiders. By the time my husband killed the 5th one, I went down to speak with the woman at the front desk. Sh... more
We checked in last night for our 3-night stay to find that our room was infested with huge spiders. By the time my husband killed the 5th one, I went down to speak with the woman at the front desk. She was very sweet and very apologetic and switched our room. The new room was spider-free and clean although the sheer curtains were shredded and for some reason the fire alarm was wrapped in plastic. This morning we headed out and noticed the hallway ceiling had some pretty large spiders. We were glad to be heading out. Upon our return in the afternoon, once again, there were huge spiders everywhere- the ceilings and walls. You could literally watch them crawling from a good distance. Needless to say, we just checked out, losing the last 2 nights. When I checked out, the man at the front desk did not even bother asking if enquiring was okay, just "you're all set". I guess this must be a regular occurrence. I get that they are located in a very rural area but make some effort to keep things clean. This is simply not acceptable for any hotel. less
Hotel Manager, Other at Best Western Cooperstown Inn & Suites, responded to this review
I am sorry to learn about all the inconvenience you had to endure.
Our sincere apologies for the insect issues and other inconveniences.
We care about your experience and I realize no words can change your feelings of disappointment or the trouble you experienced. We have taken serious note of your observations.The entire points will be investigated to take appropriate actions. You will have a nice stay next time.
Request your understanding.