Pretty Good, Not Great
20/02/2018 SirVayR, Schenectady, New York
Close enough to the Village of Cooperstown. There are no chain hotels in Cooperstown, so you have to head out of town a couple miles. This BW is adjacent to a McDonald's and small shopping plaza (gr... more
Close enough to the Village of Cooperstown. There are no chain hotels in Cooperstown, so you have to head out of town a couple miles. This BW is adjacent to a McDonald's and small shopping plaza (grocery store, liquor store, etc.). As for the hotel, pretty good overall. Appears that they are doing renovations to the upper floors of the main building (there are 2 buildings). Appeared clean, comfortable bed, HVAC seemed to work as it should, quiet (although not too many guests so that is probably the main reason). Rooms not good for business...too dark. Sink in bath didn't drain very well, plunger/stopper needed repair. Breakfast not too good. Eggs were scorched and bacon was greasy and tasteless. OJ was good and coffee was OK. Staff was pleasant. Front desk gentleman was there when we checked in around 5 and was still there (or back) the next morning for check out. Nice young man. All in all, above average, but not excellent. less
BWCooperstownNY, Webmaster at Best Western Cooperstown Inn & Suites, responded to this review
Thanks for the mixed comment. i am happy to hear that you like our over all hotel with clean, comfortable bed, quiet and good HVAC. lease accept our sincerest apology for the issues you had with darkness of the room, Sink issue and pluger issue you received that was less than satisfactory. I am also sorry for any inconvenience. I am glad you like our front desk staff who help you to check inn and check out was appreciated for the great customer service. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.