Room stunk so bad.
The staff was friendly and helpful, and the room overall seemed clean, but there was a stench that seemed to be a mix of some kind of fumigation and mold? I'm not sure. Due to personal circumstances... more
The staff was friendly and helpful, and the room overall seemed clean, but there was a stench that seemed to be a mix of some kind of fumigation and mold? I'm not sure. Due to personal circumstances we stayed the night there, but customers should know about this. Under different circumstances I would have requested another room or left the hotel. Everything else seemed meh to ok.
Walls and ceiling were fairly thin.
Breakfast is nothing to rave about; standard packaged faire.
No fitness center. less
Guest Relations Manager, Other at Best Western Conway, responded to this review
Dear Charlie K,
Thank you for giving us the opportunity to recognize our staff yet I am sorry to hear that you did not thoroughly enjoy your stay and the cleanliness during your stay. It is not like us to deliver poor accommodations and we will work our hardest to get back to the standard we are known for.
We have implemented many new guidelines and procedures for cleaning in our hotel rooms. We focus on "high touch" areas that could harbor germs and have implemented additional cleanings of those areas, in addition to other steps we are taking around the hotel, to protect our guests and staff members.
We sincerely hope you will give us another chance to provide you with superior service and accommodations on your next visit.