Not so dog friendly - duct tape is not an answer
So I stayed here thinking it would be dog friendly but not so. There is no dog station for dog bags or trash cans. There was not much grass to use. I had to use the neighbor (Golden Corral) grass... more
So I stayed here thinking it would be dog friendly but not so. There is no dog station for dog bags or trash cans. There was not much grass to use. I had to use the neighbor (Golden Corral) grass. The lobby is quite nice and smells good but that is about it. Our desk chair in our room was duct taped back together I guess since it was black and the tape was black they did not think anyone would notice. There was stuff on our tile floor by bathroom. As we walked into room I had to step over cigarette butts. The beds were not very comfortable. The towels were tiny I am not sure who they are for but even my 10 year old could not cover herself. The room was somewhat clean but the grounds were not clean. Additionally, the lock on the room would not turn but luckily the chain did. I was shocked that they received such high reviews. The staff are very friendly. less
Tina M, Other at Best Western Conway, responded to this review
Dear Valued Guest,
Thank you for taking the time out of your schedule to post a review. We are very sorry to hear that you did not have a completely satisfying visit to our property.
We appreciate your time in pointing out the areas in most need of attention as we work towards updating and improving upon our accommodations. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Know that we continuously strive to meet your needs and expectations.
We greatly appreciate your feedback, as it helps us to improve and provide a better experience.