Not A Typical Best Western Hotel
25/10/2017 Gary P, Temecula, United States
Horrible location, old and uncomfortable, musty and very noisy due to its being next to a freeway onramp. Had less than half the channels on our TV that we were supposed to have due to satellite issue... more
Horrible location, old and uncomfortable, musty and very noisy due to its being next to a freeway onramp. Had less than half the channels on our TV that we were supposed to have due to satellite issues. The hotel's intention was to offer us an upgrade to a mini suite until they said that portion of the hotel had no hot water. When you went to the lobby, sometimes there was someone there and other times no one was there. Breakfast was good. less
Edward H, General Manager at Best Western Continental Inn, responded to this review
I do apologize for not exceeding your expectations during your stay. Unfortunately for the TV issue, we had an entire circuit board stop working and due to the existing system being an old analog system our provider is unwilling to send anyone until they can schedule us for the digital upgrade. We are getting to upgrade all the rooms once we get the designs from our corporate designers. I do apologize about the front desk unoccupied at times. There are times the staff has to leave to assist guests with concerns and since there is only person staffed this can happen. With the hot water issue, our boiler may need to be replaced so we are waiting for supplier to make the determination.
If you have any other concerns or question, please don't hesitate to contact me at 619-442-0601.
Edward A Huskins