Massive remodel, hotel in chaos nothing working.
01/02/2019 mhuffaker, Chandler, Arizona
Parking lot filled with construction trash, toilets, cut up bathtubs huge storage containers and trash bins . No internet for entire stay, water turned off and on during the day without notice over se... more
Parking lot filled with construction trash, toilets, cut up bathtubs huge storage containers and trash bins . No internet for entire stay, water turned off and on during the day without notice over several days, TV did not work upon arrival. Construction noise during the day and evening. Room not completed with out floor lamp, room mostly dark (except at night...see below). No phone in room until day 4. The front desk was in a guest room with construction workers lounging about. Staff had no knowledge of what rooms were in construction, what was available. About one third of the rooms were being totally remodeled so construction tools and trash were every where you had to watch where you stepped. The original Best Western was being split into two hotels with a Quality Inn where the original Best Western Main Building (office, breakfast room etc and the majority of the parking lot) and the Best Western now in the old annex building with a tiny parking lot and no breakfast room. Apparently both are owned by the same person. The room we received had a fine layer of construction dust on everything and they have put lighting outside the room that enters the room from around the curtain so the room cannot get dark. I have stayed at the original hotel before most recently just a few months ago and it has always been ok for a chain. They really should have taken the hotel off the listings during this remodel. less
BestWesternHotels, Corporate at Best Western Continental Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. - Best Western Hotels & Resorts