Bad experience RUN!!
06/08/2018 nadinemark2006, Phoenix, Arizona
The staff is friendly but everything else is horrible . The kid at the front desk was very nice and helpful that was the only decent thing I can say about this hotel .Everything ran ok in the hotel ai... more
The staff is friendly but everything else is horrible . The kid at the front desk was very nice and helpful that was the only decent thing I can say about this hotel .Everything ran ok in the hotel air conditioner refriderator was great The rest was a dump . The people above us had there room robbed they accupied two rooms there room was robbed of electronics and there kids where sleeping and someone tried to break in threw the window with the kids still in there sleeping .The cops where called .The room next to us had really load music and violent fighting all night . Management did nothing . They could have called the police and thrown them out of the room . This hotel really had no management . When we first got there we had to wait forever nobody was upfront to check us in .Ice machines didn't work until the second day . This place really scared me they need security or something bad area im guessing . When I went to make my coffee at breakfast there was a nasty ciggeret butt sitting on top of the sugar packets . My biggest complaint was the violent fighting all night the people fighting should have been thrown out instead we had to deal with it all night . Its a bad place to stay . less
Edward H, General Manager at Best Western Continental Inn, responded to this review
Dear Ms. Nadine Mark,
On behalf of our entire team, I would like to apologize for not exceeding your expectation. I am sorry if there's no one at the front desk at time of your arrival, When front received a call from the room and it needs an immediate attention they do leave the front desk to assist the guest. Regarding the noise from above your room we did not received a report, otherwise, if it was a violent fighting the front desk will investigate and will call a police if needed.
Your feedback is important to us and we will use it to implement improvements to be sure we will offer a better experience to our guests in the future.
If I can provide a better assistance please don't hesitate to give me a call at 619-442-0601.
BW Continental Inn