Best Western Continental

2 Rue Marechal Foch, Pau, 64000, France
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Best Western Continental

Welcome to the Best Western Continental hotel!

The prestigious grand hotel in the centre of Pau. The hotel is located in the historical centre, just a few steps away from the 14th century castle of the King Henri IV, the shopping area, the b
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Pets not accepted
Check-in & Check out14:00:00 | 12:00:00

Reviews of Best Western Continental

Traveller Overview:
4.0 Rating: 439 reviews
Excellent 29%
Very Good 39%
Average 17%
Poor 8%
Terrible 4%
Rating

CalellaDePalafrugell, wrote review 07/10/2019

Warm welcome and comfortable night

We were touring France and Spain, and we had a very enjoyable night at this hotel. On arrival, we were given a warm welcome and shown where we could park free of charge. WiFi signal was a little slo... more

Rating

David_Ro, wrote review 14/06/2019

Decent rooms and food

I was travelling by bike and arrived around 20:30. Good sized room on the 5th floor with a corner bath to soak away some of the aches. The restaurant accepted customers up to 21:30, and although lim... more

Owner Response
BestWesPau, Responsable relations clients at Best Western Continental, responded to this review
Dear Guest, Thank you for sharing your experience following your recent stay here at the Best Western Continental Pau on TripAdvisor. We are glad to see that you enjoyed our restaurant and that your room contributed to your comfort during your stay with us. Thank you for your compliments to our staff; be sure that we will pass them on. I hope your review will be useful for other travellers and we hope to welcome you back to Pau in the future. Best regards, Prathap RAVI Guest Relations Manager
Rating

Andrew C, wrote review 11/06/2019

Clean but lacking a few things

The hotel was clean and grand in a rather faded way. The room was spacious. But the bathroom had no door, only a glass partition (the separate WC did have a door). The shower in the bath could not be ... more

Owner Response
BestWesPau, Responsable relations clients at Best Western Continental, responded to this review
Dear Guest, Thank you for taking the time to share your experience following your recent stay here at the Best Western Continental Pau. Please allow me to apologise for the various elements of your stay that lead to such disappointment. I can assure you that this is not the level of service that we strive to provide to our guests. Your comments have been shared with the management teams involved and will be used to monitor and improve the service that we provide to our guests. However, we took note that you appreciate our location and our personnel. I do hope that we will have a future opportunity to welcome you back to Pau and show you a real Best Western Continental Pau. Kind Regards, Prathap RAVI Guest Relations Manager
Rating

narrowlyviewed, wrote review 15/04/2019

Excellent welcome and advice

We stayed for a few days in the center of the town (centre ville) at this address, and the rooms are very grand, in proportion! . . . Breakfast buffet also excellent, with lots of choices. Best of al... more

Owner Response
BestWesPau, Responsable relations clients at Best Western Continental, responded to this review
Dear Client, Many thanks for your wonderful guest return experience in our hotel Best Western Continental Pau. All our staff and myself enjoy to help you during your stay and we hope to welcoming you again if you decide to make a stop at Pau. Best Regards Prathap RAVI Guest Relations Manager
Rating

Gary H, wrote review 10/02/2019

Clean but badly in need of updating

The Best Western Continental Hotel is well located, within convenient distance of many excellent restaurants, the Pau Chateau, and the Palais Beaumont. The staff are well trained, attentive, and help... more

Owner Response
BestWesPau, Responsable relations clients at Best Western Continental, responded to this review
Dear Gary H, We thank you for your comments regarding your stay in our hotel and regret that this one did note gave you entire satisfaction. Concerns the Wifi connection, we apologize again for this incident which is not due to us. Please note that a works programm is actually in study. We hope to welcoming back in the future. Best regards, Prathap RAVI Guest Relations Manager