Lacking attention to detail to the basics.
I rarely leave reviews for hotels and only usually use Trip advisor to check on a hotels reputation before booking.
I don't want to seem completely negative in my feedback and my aim is to be as constructive in my comments as possible.
I stay in the Rotherham/Sheffield area on a weekly basis for at least 1 night, often staying for 2. Usually I will search the net for the best deal going at the time within the area for a decent hotel and then book it.
It was the first time I had booked this hotel and I was quite optimistic about staying here, however unfortunately I was left disappointed by some of the basics that are not being picked up by the hotel management.
The good -
- All reception staff were very friendly, welcoming and helpful.
- Rooms are a good size.
- WI-FI was easy to access and has a faster speed than what I experienced at the Ibis.
The not so good -
- First room - bed sheet had what looked like an old bodily fluid stain on it, one of the pillow cases had a pubic hair on it, the shroud around the bed base had what looked like a fresh muddy shoe print on it and the bathroom was like a sauna as the large radiator in there could not be tuned off.
I hate to complain about anything or seem like I'm being a pain and so I went to reception to just request fresh bedding which I would have gladly put on myself. The lady at reception was very apologetic about the bedding and offered me an upgraded 4 poster bed room for no extra cost.
- Second room (Upgraded room) - bedding was clean thankfully but this room too had its problems. The 4 poster bed top frame was wobbly and didn't feel completely secure, the bathroom only came with one large towel to use between myself and my partner which had orange stains on it, the Jacuzzi bath spewed out black mildew when the pump was tuned on which meant you were sitting in dirty water, the TV was in the far corner of the room which meant it was difficult to watch TV in bed comfortably, the wall paper was bubbling and starting to come away from the wall, the coffee cups in the room were dirty and the kettle didn't have a detachable lead which meant you ran the risk of the plug getting wet when filling it up with water.
Breakfast - Although I didn't pre book breakfast as I wasn't sure if I would have time in the morning, I was told that I could turn up and decide to have it in the morning if I wished. Myself and my partner arrived 1 hour before breakfast finished and arrived at an empty dining area where it looked as though everything was being closed down for the morning. The cleaner was cleaning and the waitress seemed a little put out that we had arrived and decided to eat. Before we could sit down and before seeing the menu, we were quickly asked (as though there was a rush) if we'd like anything cooking up as everything is cooked to order. initially we said no as we had not seen the menu yet but after a couple of mins we had decided what we wanted to eat. We waited at the table but our host had disappeared and so I had to go looking for the waitress for my order to be taken. I found the waitress in the corridor having a chat with the cleaner and she didn't seemed too pleased that we wanted to order hot food. Eventually our food arrived, I ordered the vegetarian breakfast which should have come with veggie sausages but mine arrived without. Before I could say anything, the waitress had disappeared again and because I couldn't waste any more time, I decided to just leave it. I also decided to get some juice from the side area but every glass which I picked up off the tray next to the juice was filthy dirty. You could tell that they'd been washed but they had not come out of the washer fully clean. One even had lipstick around the rim still.
I hope my comments and feedback help in the points being addressed as I think it could be a nice hotel. Sadly I don't think I will be staying again on my trips to the area as too many basics such as cleanliness and customer service are not being addressed in the way you would expect. I shall be sticking to the Travelodge.
The hotel could do with a bit of a facelift in the rooms as they are very outdated and behind the more modern budget hotels in the area. less