On arrival we were given room 108 on entering the corridor to the rooms the smell of paint was horrible after five minuets the fumes were giving us a headache so I complained to the desk about the smell and stated the fumes had already given us a headache so could they move us, I was offered no alternative but simply told that nothing could be done as the room had been recently decorated and the smell was unavoidable I said that if the fumes did not clear I would have to find another Hotel although I realized no refund would be made a shrug of her shoulders gave me the impression I was wasting my time complaining any further about the smell, I also complained that the TV and the assistant said she would get the restaurant manager to look at the TV, a short while later the restaurant manager turned up and he could not fix the TV but said it did not matter as he could not leave us in this room as the smell was terrible and he could not stand it himself any longer and the rooms should not have been let out.
We were moved to a room on the second floor that would normally cost only £5.00 per night extra although we were not charged the extra, what a difference the room was fantastic my recommendation is if you have the choice go for a deluxe room on the second floor go for it.
To sum up if the TV had been working the reception staff were happy not to do anything about the paint fumes and were happy to leave us in that room, although I must say just before the Manager had arrived we had found another room in another hotel near by and had decided to check out.
The way we were looked after by the restaurant manager was second to none he even took the trouble later that night to ask if everything was OK, he is a credit to the hotel.
The evening meal was exceptional in value and quality at only £20 for a meal for two including a good bottle of wine, the wine we were given would normally cost about £7 in the supermarket.
The breakfast staff was also very good and attentive; the breakfast was good quality at a good price.
Apart from the first hour of our stay I would have no hesitation of recommending the hotel, two stars missing just for the check in experience.
On another note we normally avoid Best Western Hotels mainly because we used to stay in a lot of Best Westerns all over the world as to take advantage of the Best Western Rewards membership, we had saved over a couple of years enough points for a couple of free nights, but due to an illness for twelve months we did not stay in any Hotels, when we started our travels again we found that all the Best Western Points we had built up had been removed, we asked why as they stated on the sales literature they never expire, we were told that this does not apply to UK citizens, true enough in the small print in the T&C it does say excluding the UK even though on the UK sales literature it states they don’t expire (see Photo from the key card holder this week) Best Western Rewards Program is a bit of a con stick with Hotels.com you get point in all hotels at a better price than booking direct in the last 4 months we have already got a free stay worth £112.31
That said we have stayed in two Best Westerns this month alone booked through Hotels.com and I would say in the many hotels we have stayed in I have only put pen to paper twice to complain and both time were Best Western Hotels. less