My Family and I booked a table for 16 people for a Sunday lunch to celebrate my brother birthday, after celebrating our parents 50th wedding anniversary last year and having a fantastic meal.
On arrival I ordered drinks from the bar, my first glass had lipstick round the rim, no problem the lady behind the bar changed it straight away but the second glass looked like it hadn't even been washed so we went for third time lucky..... Ok this time!!!
We were all seated and the orders take, all fine so far!!!
The starters were fine, well presented and tasted just as good. But the main course was a different thing all together, the Chicken came out there was very little sauce with it, three of the main meals were forgotten about, two being the trio of meats and one being the one vegetarian meal, the trio of meats came out but the Vegetarian meal didn't arrive until everyone else almost finished eating even though we had asked time after time where it was.... Even the little things were lacking like sauces for the meats (Apple sauce or Mint sauce etc) even after asking. On complaining to the person in charge on duty we were offered a complementary bottle of wine even though none of the party were drinking wine, give the lady her due she did offer to remove a meal from the bill! Ok but when we went to pay they'd removed a child's meal only but with prompting she removed more.
There was anther party in the other bar area which seemed to be more important than all the tables in our side!
Over all even with the meal being taken off the bill I'm disappointed with the level of service and attention to details this visit!!! NOT up to the BEST WESTERN standards we are used to receiving!!!