Closest hotel to Emmanuel College
Clean rooms, near the interstate. Adequate service, however they don’t recognize you as being a brand loyal platinum member. Also, we requested a late check out on our reservation, then offered to pay... more
Clean rooms, near the interstate. Adequate service, however they don’t recognize you as being a brand loyal platinum member. Also, we requested a late check out on our reservation, then offered to pay extra for a late check out (2:00 pm), however since our room was being used the next day by the “owner’s friends,” we had to wait for that to be “approved” by the owner. That should have been taken into consideration when they placed us in that room (not sure what they consider friends, seeing as how the tub never drained, room was behind the elevator, and the bathroom door creaked all night). So much for customer service being a priority.
The housekeeping staff asked me “Done?”..each time I left my room the next morning, as if there was no communication from the front desk. A bit annoying.
Otherwise..good hotel, clean, decent exit. less
Tina M, Guest Relations Manager at Best Western Commerce Inn, responded to this review
tulanem0m,
Your review and rating of our hotel mean a lot to us, and we thank you for taking the time to
share this experience.We are so glad to hear from you and to learn that we were able to give you a pleasant,
comfortable and convenient experience. We also appreciate your ideas for improving on our amenities, and we look forward to serving you again!