Just needs to be cleaned better..
I rely on the reviews of others when choosing hotels while traveling on road trips. The reviews for this hotel did not match my experience. The overall property seems to be in decent condition, but it... more
I rely on the reviews of others when choosing hotels while traveling on road trips. The reviews for this hotel did not match my experience. The overall property seems to be in decent condition, but it needs a thorough cleaning. It is not filthy, but it is not clean either. I have stayed in much older hotels that were cleaner and better maintained than this one. There was a strong odor in the lobby and hallways. I did notice what appeared to be an ozone machine (odor remover) on both the first and third floor. So at least they were trying to get rid of the odor. The hallways and elevator were grimy. In the room there was noticeable dust and surfaces did not appear very clean. There was a considerable amount of hair on the bathroom floor and base of the toilet from the previous guest. The AC unit had so much dust in the vent that I did not want to turn it on because it was right next to the bed and it would be blowing right in my face. Yes, I could have asked for a different room, but honestly I figured it would be more of the same or possibly worse in the next room and by the time I noticed these things I was already settled in and tired after a long day of driving. The area feels safe. There is a shopping complex and a good Mexican restaurant called La Hacienda in walking distance. All the hotel needs to do is give the place a thorough cleaning and it would be just fine. The rating is for my experience which was below average. less
Tina M, Guest Relations Manager at Best Western Commerce Inn, responded to this review
Thank you for pointing out the issues with housekeeping so that we can work to improve upon
this aspect of the guest experience at our hotel. Our housekeeping staff is held to a very high standard and we appreciate that you've informed us of a need to address housekeeping policies and procedures. I do hope you'll return and let us show you a far better experience.