Very underwhelmed by the quality of this Best Western Hotel
19/11/2017 FunInTheSun008_10, Franklin, Tennessee
I have stayed at other Best Western properties in Europe and had terrific experiences. That was not the case here. From the time I walked into the lobby and smelled cigarette smoke the tone was set.... more
I have stayed at other Best Western properties in Europe and had terrific experiences. That was not the case here. From the time I walked into the lobby and smelled cigarette smoke the tone was set.
Smoking is allowed in 3rd floor rooms, but just like having a 'smoking' section in a restaurant the smell permeates the building. Beware, if you are at all bothered by cigarette smoke, steer clear.
The rooms are still keyed with the metal keys, so it is apparent it has been a long while since any updates have been done. It was reminiscent of travel experiences in the 1980's. The carpeting was in need of a cleaning, as was the facility in general. The white sheers in the room were tinged gray. Bathroom was very dated. Furnishings very dated. I made the mistake of looking at one of the pillows (without the pillow case), and elected to use my rolled up coat as a pillow for the night.
No restaurant for dinner. So if you arrive late, it's a taxi ride back to city center for dinner, or just don't eat. There was something about the bar delivering drinks and snacks as room service, but I didn't explore that option.
Internet service, while included in my $247/night rate, was spotty and ended up being more trouble than it was worth because of connection issues.
Not an option I would ever chose again. less