A buggy experience
13/02/2018 kandy4878, Menomonee Falls, Wisconsin
We were here for one night in September. I've waited a long time to do the review as I wanted to make sure we didn't bring anything from our stay home with us. We discovered two bed bugs in our room... more
We were here for one night in September. I've waited a long time to do the review as I wanted to make sure we didn't bring anything from our stay home with us. We discovered two bed bugs in our room around 9:30 pm as we were getting ready for bed. My sister got bit twice as she was sitting under the covers in her bed, reading. She caught one of the bugs and put it in a plastic bag. She looked it up on the internet to confirm that it was in fact a bed bug. (We had done the usual check underneath the mattresses at check in and found nothing. The sheets, mattress pad and coverings were all clean.)
When we called the front desk about our discovery, they were very accommodating and put us in another room -- they helped us move all our stuff and did not charge us for the room. (We were not familiar with the area and decided it was too late to find another hotel.) The night manager told us they had not had a bed bug incident for years. For the remaining 9 days of our vacation, we had no other discoveries and since returning home, thankfully nothing has been found in our luggage or clothing.
I'm guessing this was an isolated incident and am happy our bug encounter was limited to that one night. less
Dee D, General Manager at Best Western Columbia, responded to this review
Thank you for taking the time to share your recent experience with us.
The comfort of our guests in very important to us. For that reason we take cleanliness and pest control seriously. Our rooms are thoroughly inspected by housekeeping and regularly serviced by pest control professionals to ensure they are free of pests. You will see this in the perfect guest reviews complimenting our cleanliness.
We appreciate your telling us that you had done a detailed inspection of the bed after checking-in to the room and found everything clean. That after you were promptly re-located to another room you did not find anything to report for the remainder of your 9 days stay with us. We also note your comment that you waited 5 months to write the review during which time you have not found anything in the clothing and luggage you carried. These are a favorable testimonial for cleanliness at our hotel.
We look forward to having you stay with us again soon on your next visit to friendly Columbia, KY.