Dirty Rooms - Hair Everywhere
20/06/2017 CHGLOVER, Columbia, Kentucky
Never again will I stay here. On a trip with my son as we visit Lindsey Wilson College. The room was dirty, shaved hair around the bathroom sink and later that night my son found blonde hair in the be... more
Never again will I stay here. On a trip with my son as we visit Lindsey Wilson College. The room was dirty, shaved hair around the bathroom sink and later that night my son found blonde hair in the bed....The carpet had an order and needed a good vacuuming as well. The wrong definitely did not worth the money that I payed. I'm so disappointed with Best Western as I have stayed at nicer locations for less the money. less
Dee D, General Manager at Best Western Columbia, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
I apologize for the hair you found in the room, we take pride in how are rooms look, please let us know next time you stay with us. Because we value your business, we would like to provide you with a 15% discount to use towards a future stay. When you’re ready to use this discount, please contact me directly and I will personally assist you with your reservation.
If I can be of assistance in the future, please don't hesitate to contact me at 941 661-0956.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Best Western Columbia