I was on my way down to Kentucky for a trip and it got so late in the night, I had to pull over and find a hotel to stay in because I was not feeling good and had just driven for 8 hours from Chicago,... more
I was on my way down to Kentucky for a trip and it got so late in the night, I had to pull over and find a hotel to stay in because I was not feeling good and had just driven for 8 hours from Chicago, with another 2 hours to go. Closest hotel to me was this Best Western. I went in and asked the front desk lady, Mary Trigg, if there were any rooms available for the night. She told me that they were booked up for some event taking place nearby. But instead of just turning me away, she took the next 15-20mins to help me find another hotel within range of where I was headed and told me pricings of those hotels. After some time and not the best luck finding a decent hotel, I thanked her, told her I was just going to rough it a bit and sleep in my car for the night. Before leaving I asked if I could use a bathroom. She said yes, directed me and I went and used the bathroom before heading out. When I exited the bathroom, she called me over and said to wait. She might have a room for me that someone had reserved but not put a card down and paid for. She called the customer who didn't answer. She called the owner of the hotel to see if she could release the room. And then to triple check, she called the other employees who initially took the call for the initial booking for the room. All signs pointed to Green. I then asked if she could do something about the room rate, because she initially quoted me $185-$200. Mary was awesome and got my room's total down to $117 with fees and taxes. She even gave me complimentary water bottles, as I had no water of my own. It was 100% worth it staying at that Best Western because the room was super clean, it was quiet and I got a full night's rest in a comfortable bed before starting out the next morning, freshly rested and showered. Mary Trigg went the extra mile for me and I will never forget that. She is an awesome human being and helped in ways I was not able to express to her. She deserves a raise and/or a promotion and should get employee of the month for helping me out the way she did. 10/10 would stay here again, just because of Mary Trigg. less