Best Western Columbia

Checking at the front desk after a hot long drive it was nice to see the warm smile of Brenda. She efficiently checked us into to a room with great air conditioning and ground level; I only had to pull up to the door and without fuss and bother, move in our bags. The next morning housekeeping Jennifer Dotson took the extra step make sure our room had everything we needed and also pointed out were the ice machine and the pool were located. Her friendly personality made our family feel relaxed and welcomed - as if we were family. She represents everything Best Western wants in an employee. There were many other here at the BW who are doing their best to make you stay comfortable: Brittany, Jenna Chrysler and of course Jennifer. Oh, if you are pulling a trailer there is room to park. The rooms are clean and nice restaurants nearby. less

We had a fantastic time enjoying family and enjoying our room. Staff was great and I slept almost as if I was at home. I have never seen such a variety of food on the breakfast. I really enjoyed the bacon sausage and biscuits. There was so much there that I had a hard time deciding what to eat. Overall I had a great day and would recommend it to everyone. less

Friendly people that go out of their way to help you have a great stay. Great breakfast choices. Always helpful. We always stay here every time coming to Columbia ky to visit our kids at college. Thanks! less

We love staying at Best Western Columbia when we go boating at Jamestown, Lake Cumberland! They always have parking for the truck and boat! The beds are comfortable and the rooms are clean! Brenda makes the best breakfasts to get the day started! less

We arrived and the hotel was average. We were on the lower level in the back area. We immediately realized that our non smoking room was starting to smell like cigarette smoke when another guest went outside to smoke. We mentioned it to the front desk. They did offer to change our room, which we refused because we were tired.. so not their fault. The next several hours proved to be that that choice was a mistake. Apparently the guest who smoked felt like it was necessary to slam his door going in and out to smoke, which (no lie) was every 20 minutes.. Again, not the hotel's fault but just wanted to mention. The breakfast was great. Average food but always being refilled and "Brenda" immediately refilled anything the second it was empty. I mentioned that a guest had spilled some OJ and she was on it as quick as anything. Then when we left she asked if there was anything she could do for us (I did mention the slamming door issue to the front desk and she was kind enough to take off a few dollars). I asked Brenda for some water to go. We had been talking to the lady at the desk about the inconsiderate guest and I totally forgot about the water. Brenda literally chased me down to find me as we were leaving to give me my ice water. THAT is dedication and SHE is awesome!!! less