Best Western Colonial Village Motel

Pathetic customer service. They know how to charge money on the credit card but does not know how to generate tax invoice. We checked out on 5th Jan after 3 night stay but have not received the tax invoice until today (20th Jan), despite making 7 phone calls to followup, writing emails, even have booking.com representative call the property. The lady that receives the phone always says she does not know how to generate the invoices, her daughter knows how to do it but she is busy and will revert back. It is shocking to see how a reputed brand like Best Western can be so callous about their customers. 15 days after checkout, no tax invoices yet, lots of time wasted on followup, very frustrating. We are unable to claim the expenses because the property administrator is running a business not knowing how to generate invoice (but knows how to charge money on the card :-). If only i knew in advance the experience would be this harrowing, i would have never ever chosen to stay at this property. less

We booked it for a cheap price and were expecting something small and basic. Surprisingly, the room was huge and better than what we expected. Theres wifi in the room and it was very tidy. Looks new. Good lighting as well. Staff was helpful. We will stay again. less

We stayed here for one night after spending the day driving the great ocean road and it was a perfect stay. We had a 4 bedroom townhouse in the centre. It was extremely spacious. 2 bedrooms had a huge bed and the remaining two each had two single beds. The bathrooms are huge with towels and the bits you need. It had a lovely balcony exited from the main bedroom upstairs and a large back garden with off the road parking. The service was excellent, without asking we were given a map and told of where we could go to eat and what was in the area. Thank you Sue! Cannot recommend staying here enough! less

We booked this motel as part of our Great Ocean road trip in January but as a result of the devastating fires throughout the south of the country we had to take the difficult decision to cancel our trip. Virtually every hotel we contacted to explain the situation were amazing and refunded us in full but not only did this hotel refuse to even offer a partial refund they then charged our credit card twice and to date (over a month later) have not given us a refund!! I understand completely that hotels have cancellation charges for a reason but the circumstances were exceptional and to then charge us twice and fail to refund or communicate with us is appalling! less

We were traveling through from the great ocean road. They upgraded us to a 2 bedroom apartment. It was so clean and newly renovated. Lady at the front desk was so helpful and friendly. It’s within walking distance to a supermarket and places to eat. Quiet street away from the main highway. We would highly recommend this property. less