Best Western Colonel Butler Inn

278 Mary Street Box 642, Niagara On The Lake, Ontario, L0S 1J0, Canada
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Best Western Colonel Butler Inn

Welcome to our quaint Best Western hotel in Niagara on the Lake, Ontario! Enjoy a convenient location to indulge in the towns numerous activities and take in the beauty of the region. Close by are wineries, outstanding restaurants, bike trails, golf show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
278 Mary Street Box 642, Niagara On The Lake, Ontario, L0S 1J0, Canada

Reviews of Best Western Colonel Butler Inn

Traveller Overview:
4.5 Rating: 708 reviews
Excellent 54%
Very Good 33%
Average 8%
Poor 2%
Terrible 0%
Rating

pstanulis2021, wrote review 01/08/2021

Very nice hotel in quiet area of town

Enjoyed our stay at this hotel. Staff was very professional, welcoming and friendly. The room was very clean, cozy and well appointed. Breakfast was fully satisfactory, considering the circumstances w... more

Rating

Karen S, wrote review 23/07/2021

First Hotel Stay since the Pandemic - Very Pleased

I have not stayed in a hotel since the pandemic began. Very hesitant and nervous, but had to start the transition back to normal. It was well worth the stay. The hotel was spotless, rooms were beyo... more

Rating

Geoff R, wrote review 20/07/2021

Niagara on the Lake Best Western

i felt that they used Covid as an excuse. Towels and beds were not done. Toilet leaked. No hot water in sink. The hotel was starting to fall apart. Cement work was cracking, sidewalks were sinkin... more

Owner Response
Jessica Vipari, General Manager at Best Western Colonel Butler Inn, responded to this review
Hi Geoff R, thank you for taking the time to share your thoughts on your stay with us & other travelers! I'm sorry to hear you thought we used Covid as an 'excuse' and we did not meet your expectations during your stay. While our property has been closed due to Covid for the last 16 months, we've reopened in June and are offering 90% of the amenities & services we did prior to the pandemic. At this time, housekeeping service is limited for stayovers, however our team is happy to assist in providing fresh towels & amenities as needed! Guests are made aware of this limited service prior to their stay, to avoid any surprises upon arrival. Our property has also been undergoing extensive renovations since 2019, during which all of our guest rooms were completely redone. We are just in the midst of planning the completion of the last portion of the reno. For your reference, our team is here 24/7 and ready to provide our guests the best experience while staying with us, should there be any concerns throughout a stay, we always welcome our guests to contact the Front Desk so we can address these concerns onsite to ensure the remainder of your stay with us is comfortable. I do welcome you to reach out to my directly if you have any further concerns or questions. Again, thank you for taking the time to share your review & I do hope we have an opportunity to welcome you back in the future and are able to provide you a stay that exceeds your expectations. Warm Regards, J. Vipari General Manager
Rating

Diana I, wrote review 15/04/2021

Great

The hotel is in a good area, close to everything you need in Niagara On The Lake. The hotel and room was very clean and the staff is super friendly and helpful. Covid lockdown kicked in the day we lef... more

Rating

di7772021, wrote review 04/04/2021

Great value

Cute hotel close to the downtown area of Niagara On The Lake. Very clean and well maintained. The staff were so sweet, accommodating, and friendly. They've ensured to provide great service despite cov... more