Save your money.
11-10-2016 Doreen P, Toronto, Canada
This place needs a major overhaul. They charge high rates but are not a high end facility. The room had an unpleasant door, especially when the air conditioner ( very noisy) was running. The evening c... more
This place needs a major overhaul. They charge high rates but are not a high end facility. The room had an unpleasant door, especially when the air conditioner ( very noisy) was running. The evening clerk was not friendly and did not like having to use my phone to copy the numbers from a reward email. The beds were not comfortable , have been well used. Similarly , the carpeting needs to be updated as it appears worn and very dirty. Better value at a bed and breakfast the following night.
derrickbw, General Manager at BEST WESTERN Colonel Butler Inn, responded to this review
Dear Doreen, I am sorry that our hotel did not meet your expectations. We will have our maintenance inspect the room's AC/heater unit and we have actually been cleaning the carpets over the past while. We are also doing updates to our hotel over the upcoming months.
We wanted a print out of your travel card email because we could make a mistake when writing the number down from reading your phone. And I am sorry to hear that you feel our rate was high. We find on a regular basis that we are the best priced hotel in Niagara on the Lake, especially when our rates include breakfast, parking, wi-fi access, and use of our fitness room when many hotels in town charge extra for those things. I do hope you consider staying with us again. If I can be of further assistance please don't hesitate to contact me at email@example.com or at 905-468-3251.
Derrick Medcalf, General Manager