Soft beds and cramped room
02/10/2019 Akinoushi, Ontario, Canada
We love to stay at the Colonel Butler Inn at Niagara-on-the -Lake, in the King Suite style rooms. They have comfortable King beds and fireplaces. However the double room was very cramped and the mat... more
We love to stay at the Colonel Butler Inn at Niagara-on-the -Lake, in the King Suite style rooms. They have comfortable King beds and fireplaces. However the double room was very cramped and the mattresses are quite old and soft. Very uncomfortable sleep.
We love the location because it is a 15 minute walk to the Irish pub and downtown. Now that NOTL has started charging for parking on every side street, we park at the hotel and walk. There are a restaurant and café right there, plus a Tim Hortons. It is easy to reach from the outskirts of town. less
Kyle B, Front Office Manager at Best Western Colonel Butler Inn, responded to this review
Thank you for sharing a review of your recent stay with us. I'm sorry to read you didn't find the classic double room as comfortable as the larger more spacious king rooms, we will definitely inspect the mattress in your room and replace it if necessary so I appreciate you letting us know about this.
Parking rates are still very inexpensive in Niagara-on-the-Lake compared to other cities and there is still plenty of free parking off the main street, however I'm pleased that you took advantage of the Colonel Butler Inn's location and enjoyed some walks through town during the beautiful fall weather we've been having!
I hope we'll be able to welcome back again soon!
All the best,
Front Office Manager