Niagara on the Lake Best Western
i felt that they used Covid as an excuse. Towels and beds were not done. Toilet leaked. No hot water in sink. The hotel was starting to fall apart. Cement work was cracking, sidewalks were sinkin... more
i felt that they used Covid as an excuse. Towels and beds were not done. Toilet leaked. No hot water in sink. The hotel was starting to fall apart. Cement work was cracking, sidewalks were sinking. The grounds compared to the rest of the area were not taken care of. less
Jessica Vipari, General Manager at Best Western Colonel Butler Inn, responded to this review
Hi Geoff R, thank you for taking the time to share your thoughts on your stay with us & other travelers!
I'm sorry to hear you thought we used Covid as an 'excuse' and we did not meet your expectations during your stay. While our property has been closed due to Covid for the last 16 months, we've reopened in June and are offering 90% of the amenities & services we did prior to the pandemic. At this time, housekeeping service is limited for stayovers, however our team is happy to assist in providing fresh towels & amenities as needed! Guests are made aware of this limited service prior to their stay, to avoid any surprises upon arrival.
Our property has also been undergoing extensive renovations since 2019, during which all of our guest rooms were completely redone. We are just in the midst of planning the completion of the last portion of the reno.
For your reference, our team is here 24/7 and ready to provide our guests the best experience while staying with us, should there be any concerns throughout a stay, we always welcome our guests to contact the Front Desk so we can address these concerns onsite to ensure the remainder of your stay with us is comfortable.
I do welcome you to reach out to my directly if you have any further concerns or questions.
Again, thank you for taking the time to share your review & I do hope we have an opportunity to welcome you back in the future and are able to provide you a stay that exceeds your expectations.