Comfy beds, Forget the rest
04/09/2017 huck182, Calgary, Canada
Stayed at this hotel as I was told it was the only one that had a restaurant and bar. It's not. In any event, stayed in the main tower. Rooms are ok. Beds real good all else pretty average. Restau... more
Stayed at this hotel as I was told it was the only one that had a restaurant and bar. It's not. In any event, stayed in the main tower. Rooms are ok. Beds real good all else pretty average. Restaurant and bar were exceedingly poor. Very slow service, ill equipped staff and downright awful food. We were on first attempt a larger group. Some orders never came, others were served prior to those who had ordered a half-hour or more earlier. Waitress was overtaxed and no one came in to assist. Food was just tasteless, dry and simply unsatisfactory. The menu prices are not cheap either! Second try the next day was no better. Wish I could say otherwise. If you stay here, stay for the beds. Little else to attract you. Can't say I associate value with this location given that combination. less
JunL941, Manager at Best Western Cold Lake Inn, responded to this review
Dear Huck182, We appreciate you taking the time to comment on your stay. We consider guest comments such yours very seriously as it gives us the opportunity to look at areas where we can improve. When we read your review regarding your experience at our Sawmill Steakhouse, we promptly talked to all involved so we can avoid a similar situation in the future. Upon talking to the server and the manager on duty the first night, we learned that your group had no reported issues until our server stopped serving 2 of the guests in your party alcohol as they had reached their limit. Our server was simply being responsible and doing her job, but several people in your group decided that they did not agree with her decision. They were very vocal about this. You decided to add your opinion and the situation became so unbearable that our server ended up in tears. Our Manager on Duty reinforced our server's decision. We verily believe our server did the best job possible given the circumstances. At our restaurant we strive to offer great service, and at times this can be difficult when we have to say no to a customer's request. Being a server is a tough job. We appreciated your business, but we also had to ensure that everyone drank responsibly. We did appreciate that one of the guests that were in your party returned to our restaurant a few days ago and apologized for your group's behaviour.