Not worth staying
30/04/2017 U4164LGheatherc, Cold Lake, Canada
1 respect for people's illnesses. I was in the Resturant and asked if the could refrain from using the cleaner willing I was present eating. I have liver disease and allergic to chemicals. When they... more
1 respect for people's illnesses. I was in the Resturant and asked if the could refrain from using the cleaner willing I was present eating. I have liver disease and allergic to chemicals. When they sprayed the chemicals I got tightness in chest, trouble breathing and dizzy with blurry vision. I asked the manager if they could refrain from spraying the chemicals or I would have to leave the Resturant now. Manager said they would make sure they didn't spray while I was there. During my meal they sprayed again twice and it made me so sick I had to leave before my meal was completed and didnt have a chance to see what there was for desert.
2 the room smelled with odors and dirty. Even though this is a room that allow pets I didn't expect to have a bad smelling room with stain carpets specially paying 160.00 a night.
3 when I went to pay for the room, the printer was not working and couldn't get receipt. I asked for email however had to call back later that day and request the receipt again. less
Akash P, Manager at Best Western Cold Lake Inn, responded to this review
Thank you so much for taking the time to review our hotel on TripAdvisor. We apologize that your stay at the Best Western Cold Lake Inn was not what you were expecting. Your comments are duly noted and have already been passed to our Department Managers to make sure these issues are properly addressed to not happen again. We hope that you will give us a second chance to prove our superior hospitality.