Not happy with original offerings for price
Gee we had booked online using a telephone agent. When we arrived at the location we were shocked with what was offered. It was on the back side of the motel complex and not in the hotel. The cos... more
Gee we had booked online using a telephone agent. When we arrived at the location we were shocked with what was offered. It was on the back side of the motel complex and not in the hotel. The cost was at least $30 higher than other motels in the area. Upon entrance to the motel suite we were disgusted that it smelled of cigarette smoke. I had decided at this point to book out. If it wasn't for the clerk at the hotel counter we would have left all together. She exchanged rooms so we could stay in the main hotel. We will never book online again with Best Western and will probably stay at another hotel in the area when we go back for business. Too much hassle. less
Akash P, General Manager at BEST WESTERN Cold Lake Inn, responded to this review
Thank you for taking the time to leave us a review. I'm very sorry to hear one of the rooms smelled like cigarette smoke, as we pride ourselves in being a 100% non-smoking facility. We immediately informed the housekeeping team of this problem, and will make sure this issue is taken care of. Our hotel is unique such that we have a motel wing and a hotel wing. The room that you booked with the agent was in the motel annex that has convenient direct outdoor access. I'm sorry the suite you were upgraded to wasn't to your satisfaction. We hope to see you again on your next trip to Cold Lake!