Best Western Cold Lake Inn

Stayed at this hotel as I was told it was the only one that had a restaurant and bar. It's not. In any event, stayed in the main tower. Rooms are ok. Beds real good all else pretty average. Restaurant and bar were exceedingly poor. Very slow service, ill equipped staff and downright awful food. We were on first attempt a larger group. Some orders never came, others were served prior to those who had ordered a half-hour or more earlier. Waitress was overtaxed and no one came in to assist. Food was just tasteless, dry and simply unsatisfactory. The menu prices are not cheap either! Second try the next day was no better. Wish I could say otherwise. If you stay here, stay for the beds. Little else to attract you. Can't say I associate value with this location given that combination. less

When we checked in, we were assigned to room 213. My god, the stench in that room was nauseating; we never made it past the front door. The desk clerk assigned us to a new room and things started to get better from there. This new room was clean and comfortable with a great TV and cable channel selection. The climate control system was spot on and easy to use. The room came with an ironing board and iron which I actually used and they were both clean and in good repair. This hotel is somewhat of a contradiction. I was surprised to see the same fingerprints and smudges on the elevator mirror as we checked out after having stayed for three nights but the public washroom just down the hall was spotless. The in-room hotel guide clearly stated that safety deposit boxes are available. But sadly, the only option was to place our items in the common safe that all staff can access. No thanks...we made alternate arrangements. The Sawmill restaurant has an absolutely fantastic breakfast at a special rate for hotel guests. Don't pass that opportunity. Additionally, if you are lucky, a server by the name of Raj will be assigned to you. He is a true ambassador for this hotel and a fine gentleman. Thanks Raj!!! So, after our initial unpleasant experience with room 213 which was quickly rectified, we enjoyed our stay and would recommend this hotel to others. less

The hotel itself was very good and comfortable. The staff were not quite up to the same standards as the physical hotel. They were not rude but just seemed to be doing the minimum required for their job. Both the lobby and the hotel room itself were very nice and inviting and the free wi-fi worked well. Stayed in the "other" building and the rooms were still pretty nice. less

Had a great 2 night stay at this hotel...everything was up to par and no complaints! Pool was very clean which was great! Rooms were clean and the over all shape of the hotel was great, we used the lounge for a late dinner and it was good with great service. Our check in we were greeted with friendly professional staff! The hotel was quiet which was nice as well. Breakfast was 50% off when staying there which was a nice touch, made our family breakfasts a great deal! (the sausage needs to be replaced with another brand...wasn't very good...that's my only complaint :) less

I stayed in the annex - though hotel is connected to the Sawmill restaurant which was very busy my room (which was on the main floor) was super quiet, room was very sound proof which I greatly appreciated. Room was very clean, bed comfy. less