05/07/2017 corip771, Lacombe, Canada
For $140 per night I would expect breakfast to be included. Pool kept running out of towels, hallways we cold & not very clean. We were only given 3 towels in room even though I booked for 4 people, h... more
For $140 per night I would expect breakfast to be included. Pool kept running out of towels, hallways we cold & not very clean. We were only given 3 towels in room even though I booked for 4 people, had to keep asking for towels. less
Akash P, General Manager at Best Western Cold Lake Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your comments on our housekeeping are duly noted and have already been passed to our Housekeeping Manager to make sure these issues are properly addressed.
At Best Western Cold Lake we offer 2 different rates: one includes a hot complimentary breakfast and one comes with 50% off Sawmill breakfast menu instead. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 780-594-4888.