Best Western Cocoa Inn

Mold in bathroom, I will never go back again. Also there is water flood all over around the building parking lot. Foods is not that bad. That place need new building. My husband and I will never go back to that place. less

We stayed at this hotel one night prior to our cruise. Before arriving to our hotel from the airport we realised we have an issue using our mobile phones (we're from UK) they wouldn't work and after a 9 hour flight and our transfer company cancelling on us as they couldn't call us meant we arrived late afternoon to the hotel by taxi. The hotel looked very basic and there was quite a long queue to check in. After check in we arrived to our room which was very dated but functional. We soon realised the WiFi didn't work. It connects but doesn't work regardless where you are in the hotel. This was a big issue for us as we couldn't contact anyone back home to let them know we had arrived and we couldn't contact our transfers company to arrange transfers to the cruise port the following day. The whole experience was a nightmare and although staff tried to help when I asked a question they answered they didn't offer any support or a phone call etc (phone on our room didn't work) Overall I wouldn't stay here again, the WiFi caused a huge issue for us and staff could have been more helpful. The room was very dark and dingy but the bed was comfortable. Breakfast was a standard continental style. You know the areas a bit dodgy when 2/2 taxi drivers say "this areas sketchy" less

Great trip, had fun with friends and family. Hotel was easy to find near restaurants and quick food near gas stations and easy access to attractions in Orlando, easy to get to the beach and Cape Canaveral. less

There were people on the walkway with 8” knifes. Not Safe!!! Not safe for a single woman, not safe for anyone. My room was in the back of the hotel. The room itself was nice and clean and renovated, but getting to and from it (and worrying about my car) was a concern all night long. less

When checking into the hotel I was greeted by a sketchy fellow. I was informed that the room was on the second floor even though we requested the first floor because someone in my party had troubles with stairs. Once we get to the room we could see the curtains were open which was the first warning. After opening the door we were greeted with an unmade bed ( as in there were no sheets) that clearly someone “wrestled” around in. On the mattress there was a used bandage, on the floor there were many things the most unwanted was a used condom! Clear I went downstairs to the office and demanded a new room keep in mind it was 10 pm. I get down there and am great by an unprofessional sleepy man that looked like he hadn’t showered in days. He ended up giving us the room next to the previous one. When we get to that room it is still not clean the shower stunk there were stains all over the floor but at least the beds were made. I did end up calling Customer service and they suggested to talk to the management again (because it had been so pleasant so far) I gave them the benefit of the doubt and said I would talk to them in the morning because it was now 11:30 pm. I was finally greeted by someone professional in the morning at the front desk and she stated that she could only do half a refund and I would have to call customer service for the rest. Fast forward a month and customer service has wasted plenty of time. 2 weeks of no update and today I called in and spoke to the rudest people around. Very unsatisfactory experience and would not stay again. less