Best Western Cocoa Inn

The location is great if you are passing through on I-95. Poor for access to stuff you might want to walk to, When I came to check in, there were two people in front of me. I went and checked out the breakfast room and the pool. When I came back there were two people in line. I tried to use the guest computer and it required a password. I leaned on the desk hoping the attendant would at least answer a quick question. Then I decided to try the second guest computer. I found a restaurant 15 minutes away and left and the same two people were in line. When I returned much later a new person was being served. It took a while until that person finally left saying "I will see if I can get my charge canceled by the credit card company." Room was much larger than expected. Other amenities were as expected. Rooms on pool side are less convenient unless you have kids that want to run to the pool. Breakfast was above average. All of this would have warranted a 4 IMHO, but I also read the responses to the terrible reviews and some show good PR but some seem like they were written by Donald Trump. So 3/5 it is. less

Unfortunately, the hotel was not prepared for the rush of last minute, late night guests checking in due to the postponement of a rocket launch at the nearby Kennedy Space Center. Even though I had anticipated this by booking in advance and checking in online, I still had to wait at the desk for a key. The wait was 45 minutes. In addition, I had mistakenly booked a smoking room since the Best Western site was confusing. Normally, rooms are listed in increasing order of desirability so I picked the second listing for “King,” not realizing the first was non-smoking and the second was smoking. I so rarely see smoking rooms even listed for the hotels I book that it never even occurred to me, and I didn’t notice it in the listing. After I realized this, I called the desk to be moved but no rooms were available. Once I knew I’d have to get used to the odor, I heard my next door neighbors having a party, including the unmistakable sound of puking. I emerged from my room to get ice and stepped into a huge pile of vomit on the walkway. But at this point I knew there were no rooms to be moved to. Granted, much of this was not the fault of the hotel and they did their best to accommodate everyone. If the room itself was up to standards I could have overlooked the above issues. But the room, while renovated, still retains much of the worn-out, pre-renovation rust and decay. More work needs to be done. I had planned to stay until the next day but cancelled as I could not imagine returning to that hotel for one more night. I stayed at two other hotels in the area that same week and had much better experiences. All that said, I would like to recognize the front desk clerk Daniel, who did a yeoman’s job despite the last minute crush of guests. He never lost his patience and remained friendly and professional throughout the period. less

For what it is for, I really liked this hotel. We used it as a stopover before taking a Lyft to the cruise port and it was good for that. It was clean, reasonably-priced, had a nice pool, and a very nice, helpful staff. The only downside was that there weren't really any decent places to eat within walking distance. Don't bother with the IHOP across the street; we waited an hour just for pancakes and finally left in disgust. less

This is a comfortable hotel. the rooms were nice and the bed was comfortable. The breakfast bar was very nice and everything was kept full for the entire rime that it breakfast bar was open. The staff was friendly and I would recommend this to anyone who needs a place for just a few days to go to a meeting. less

We stayed for 2 nights at the Best Western Cocoa Inn to visit the Kennedy Space Center over the weekend. This is an older motel but appears to have been refurbished. The motel is next to a Pilot Truck stop, and across from IHOP. Easy 20-25 minutes drive to KSC. Easy 10-15 minutes drive to cocoa beach pier. Alexa at the front desk was friendly. Complimentary breakfast was sufficient but same thing for both days we were there. Free afternoon cookies and newspapers were nice touches. Wifi was surprisingly fast. Swimming pool looked clean and we saw some people laying around the pool area but we did not use. Laundry room on the first floor. In room coffee machine, fridge, and iron. Room window a/c was old and kept going on/off all night, blowing up on the curtain facing the outside hallway. However, we would consider staying here again when we come back to the area for its value and location off the highway. less