Best Western Cocoa Inn

We stayed here at the Best Western Cocoa Inn for one night. Yes, the lobby is updated and looks inviting. But don't be fooled. We asked for a room on the pool side, but the clerk just laughed at us. We were sent to a room at the far back of the property. We were given a first floor room and had to park in a dimly lighted, spooky parking lot. We did NOT feel safe here.There was a huge puddle flooding a portion of the small parking lot that seemed to be creeping toward the door of our room. Basic: The room: GROSS. The carpet is filthy and stained.The desk chair is actually shredded "plether" with pieces falling everywhere. It is a "nonsmoking " room but still reeked of cigarettes. We asked to be moved to another room but the desk clerk rudely refused. Within five minutes of arriving, the toilet clogged. Again, we called the desk and asked for a room change. She refused but agreed to sent a maintenance person. He tried a quick fix, but clearly there were bigger problems because the toilet remained unusable for the rest of the night. This is a shabby, run down, poorly maintained "motel". BW should be ashamed to have their name on this property!! less

My stay was horrible, I could not get the room I reserved, I could not get a shower seat since I am wheelchair bound, I could not get a fridge that worked, so I lost 3 pens of insulin due to spoilage. the lady would not help us. After 20 years of using this hotel, I could not believe I and my wife could ever be treated this way!!! less

hotel. The room was clean and comfortable and the breakfast was much better than I expected. The grounds and public areas were well maintained and well decorated. I especially appreciated the obvious commitment of management to ecological responsibility and the friendliness of the management. less

My family and I stayed here the night before our cruise. The rooms were clean and fresh. Pool and landscaping was very nice. The free breakfast had great choices. Will stay again and would recommend to anyone needing a nice place to stay! less

Traveling from Tampa Bay area with my adult son and wanting a place just to sleep for the night prior to boarding for cruise the next day. Found the cheapest place I could and didn't care much what it was. But I was very pleasantly surprised! The reception area was clean and pleasant, the girl behind the counter was friendly and efficient. Our room was clean and the beds were comfy. We had a giant TV, a mini fridge, microwave, a desk area, plus a table with 2 chairs. Plenty of parking spaces outside the rooms. I was impressed with the squeeze bottles mounted on the wall in the shower with shampoo & body wash, and then a similar squeeze bottle next to the sink with hand soap. Much more efficient and cost effective than those little plastic bottles! I would definitely seek out this place again for my next cruise from Port Canaveral. less