Best Western Cocoa Inn

We used the Best Western Cocoa Inn this past week for three days and two nights. The management was very service minded. When I called to get an estimate on room costs they made sure we were aware of all of their amenities. For $100 a night, you can't beat free breakfast, free wifi, a pool and a clean room with microwave and mini-fridge. Our group was comprised of almost 40 teenage boys and 7 chaperones. The facility was just right for us and a two night stay. We were even able to rent one of their conference rooms for eating dinner and organizing our nightly devotionals. There is a Sam's Club directly across the street which made feeding our crew extra easy. If I was staying here with just my family, I wouldn't have been super happy that they only offer double beds (with mattresses that are very basic) and that there isn't an elevator for the second floor guests, but the price was right for our needs. But if you just need a place to lie your head and shower for a night or two, I recommend this facility. I would totally use them again for another "camp" such as this. P.S. If you're a light sleeper, this is a motel style building. Guests walking past doors while talking are easily heard in your room and the window a/c units kick on and off loudly at night. We sleep with a sound machine, so it's not too big of a deal for us. less

Took owner 6 days to get back to me. Actually I finally had to go up front and ask to speak with him. When he came he was nasty, told me that there was nothing he could do. That all I was doing was gossiping. That a negative review was just a threat and it would do nothing. less

For the money I paid to stay 5 nights i would’ve paid to stay somewhere else and got better sleep. A/c quit in room I was in so was moved to another room. Beds were hard as a rock. Both rooms you could see where damage had been repaired. I will probably spend my money else where next time: less

Stopped in Cocoa on our family vacation and had a room reserved at this hotel. After entering our room we noticed the smell of smoke in a room that we were told was non-smoking. As we tried to get over the smell we began noticing uncleanliness throughout the room. We noticed stickiness on the nightstand and dining table with hair stuck in it. There were large stains on the carpet, a visibly dirty remote control, and a cigarette burn on the bedding. We really tried to get over it as it was late at night and didn't want to have to find another hotel. My family was too grossed out by what we had found and we booked another hotel in Melbourne that was much cleaner and cheaper. We stopped at the desk to return our key and asked for a refund. They said they could not provide a refund because the 3rd party online company would have our credit card on file and not them. So we had the online company call them several times to finally reach a manager. They denied our claims of uncleanliness even though we took pictures. We now have corporate involved and we are told the hotel has to provide the refund which they will not do. Most hotels would be embarrassed by this and make it right with the customer. However, I can only provide a review to inform others of our experience. less

The location is great if you are passing through on I-95. Poor for access to stuff you might want to walk to, When I came to check in, there were two people in front of me. I went and checked out the breakfast room and the pool. When I came back there were two people in line. I tried to use the guest computer and it required a password. I leaned on the desk hoping the attendant would at least answer a quick question. Then I decided to try the second guest computer. I found a restaurant 15 minutes away and left and the same two people were in line. When I returned much later a new person was being served. It took a while until that person finally left saying "I will see if I can get my charge canceled by the credit card company." Room was much larger than expected. Other amenities were as expected. Rooms on pool side are less convenient unless you have kids that want to run to the pool. Breakfast was above average. All of this would have warranted a 4 IMHO, but I also read the responses to the terrible reviews and some show good PR but some seem like they were written by Donald Trump. So 3/5 it is. less