Renovated but still needs work
18/04/2019 792laurencer, Delray Beach, Florida
Unfortunately, the hotel was not prepared for the rush of last minute, late night guests checking in due to the postponement of a rocket launch at the nearby Kennedy Space Center. Even though I had an... more
Unfortunately, the hotel was not prepared for the rush of last minute, late night guests checking in due to the postponement of a rocket launch at the nearby Kennedy Space Center. Even though I had anticipated this by booking in advance and checking in online, I still had to wait at the desk for a key. The wait was 45 minutes. In addition, I had mistakenly booked a smoking room since the Best Western site was confusing. Normally, rooms are listed in increasing order of desirability so I picked the second listing for “King,” not realizing the first was non-smoking and the second was smoking. I so rarely see smoking rooms even listed for the hotels I book that it never even occurred to me, and I didn’t notice it in the listing. After I realized this, I called the desk to be moved but no rooms were available. Once I knew I’d have to get used to the odor, I heard my next door neighbors having a party, including the unmistakable sound of puking. I emerged from my room to get ice and stepped into a huge pile of vomit on the walkway. But at this point I knew there were no rooms to be moved to. Granted, much of this was not the fault of the hotel and they did their best to accommodate everyone. If the room itself was up to standards I could have overlooked the above issues. But the room, while renovated, still retains much of the worn-out, pre-renovation rust and decay. More work needs to be done. I had planned to stay until the next day but cancelled as I could not imagine returning to that hotel for one more night. I stayed at two other hotels in the area that same week and had much better experiences. All that said, I would like to recognize the front desk clerk Daniel, who did a yeoman’s job despite the last minute crush of guests. He never lost his patience and remained friendly and professional throughout the period. less
bestwesterncocoainn, Hotel Manager at Best Western Cocoa Inn, responded to this review
Thanks for the stay at the Best Western Cocoa Inn and the feedback.
We shall definitely work on your observations.
You can expect a further improved stay next time.
Visit us again soon.