Best Western Cocoa Inn

We reserved a room online and the mo ey was taken out of the bank. When we arrived at the hotel the front desk representative brushed us off. I attempted to show her the email and the reservation on the best Western website. She turned away and said she doesn't look at customer phones. She told us to call the customer service number. We spent 2-3 hours on the phone. Their only resolution was spending 300 more dollars on the same room 5 miles away, but no one could guarantee that our money would be refunded or there would be any compensation for the hours we fought with the customer service rep and the staff at the hotel. We asked the front desk representative at this hotel if we could just pay for another room and her response to us was "I am almost out of rooms and I don't have one clean" and then refused to get us another room. When customer service tried to contact her she placed them on hold while she sat in the back and ate her McDonald's that someone brought in while we were at the desk talking to her. (We could see her sitting in the car from the parking lot through the giant window). She continued to play on her cell phone and ignore the ringing phone. We ended up sleeping in our vehicle that night because there were no rooms at other hotels and we were afraid that if we spent an additional 300 dollars it would never be resolved. less

Nice pool clean really nice staff very friendly helpful staff rooms are dated but clean gym was clean and machine’s all worked well guest bathroom in front lobby was clean and looked very nice great location and quiet at night management really took care of us getting us in a room a little early less

I booked two rooms for a family getaway. Our first impression was the door and window with caution tape. It looked like someone crashed into them. Second, man at the front desk asking for a CLEAN room. We checked in. Opened the door to an unpleasant odor. The carpets were filthy. The bathroom shabby. The hair dryer didn't work. The refrigerator didn't get cold. The noise from the air conditioner kept my husband awake. I paid $180.00 for 2 rooms for 1 night. Very disappointed in Best Western. In the morning, we couldn't leave fast enough. less

This was my first time visiting the area. This hotel was very clean and the staff were very professional. The breakfast was excellent and the location was very convenient to Cocoa and Merritt Island. I was in town for Rolling Thunder and if so get a chance to visit the area again, I will be staying here less

This hotel may be the worst Best Western we have ever stayed at. There was trash/cigarette butts all over the parking lot. Bathroom fan/light made a horrible noise. Room had a nasty odor. Won't stay here again less