Seriously Creepy and POOR Customer Service,
19/08/2017 nys, Vero Beach, FL
We stayed here at the Best Western Cocoa Inn for one night. Yes, the lobby is updated and looks inviting. But don't be fooled. We asked for a room on the pool side, but the clerk just laughed at us. W... more
We stayed here at the Best Western Cocoa Inn for one night. Yes, the lobby is updated and looks inviting. But don't be fooled. We asked for a room on the pool side, but the clerk just laughed at us. We were sent to a room at the far back of the property. We were given a first floor room and had to park in a dimly lighted, spooky parking lot. We did NOT feel safe here.There was a huge puddle flooding a portion of the small parking lot that seemed to be creeping toward the door of our room. Basic: The room: GROSS. The carpet is filthy and stained.The desk chair is actually shredded "plether" with pieces falling everywhere. It is a "nonsmoking " room but still reeked of cigarettes. We asked to be moved to another room but the desk clerk rudely refused. Within five minutes of arriving, the toilet clogged. Again, we called the desk and asked for a room change. She refused but agreed to sent a maintenance person. He tried a quick fix, but clearly there were bigger problems because the toilet remained unusable for the rest of the night. This is a shabby, run down, poorly maintained "motel". BW should be ashamed to have their name on this property!! less
BWCocoaInnTeam, Guest Relations Manager at Best Western Cocoa Inn, responded to this review
Since Tripadvisor censors won't let me say what NEEDS to be said. I will just say this.
Thank you for taking the time to review our property. We greatly appreciate and take every suggestion very seriously; as it is a means to improve the quality of every guest's stay at our hotel. We do hope that you would give us another chance and would love to see you again for your next visit to the Space Coast area! BWCocoaInn Team