Best Western Cocoa Inn

4225 King Street, Cocoa, Florida, 32926-4160, United States
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Best Western Cocoa Inn

Your Best Western Cocoa Inn is conveniently close to restaurants and shopping. The Big Sports Complex and Cocoa Expo Sports Complex are also in the neighborhood and we are happy to host visiting teams and fans. At our Cocoa hotel, we will accommodate show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
4225 King Street, Cocoa, Florida, 32926-4160, United States

Reviews of Best Western Cocoa Inn

Traveller Overview:
4.0 Rating: 520 reviews
Excellent 34%
Very Good 32%
Average 18%
Poor 5%
Terrible 10%
Rating

MackenzieGlass, wrote review 14/07/2021

Horrible service

We reserved a room online and the mo ey was taken out of the bank. When we arrived at the hotel the front desk representative brushed us off. I attempted to show her the email and the reservation on t... more

Owner Response
Hotel Manager, Other at Best Western Cocoa Inn, responded to this review
Dear MackenzieGlass, Please allow me to offer our apologies for the inconveniences that impacted your stay. It shall be our endeavor to offer a fantastic experience to all our guests, but regret that this was not the case with your stay. Your observations has been taken up by a team for verification and necessary actions. If you would like to get away in near future, I shall personally assist you to ensure that you get a fine stay. I don’t want your next experience of this hotel to be a negative one. Sincerely, Hotel Manager
Rating

troytroyr, wrote review 14/07/2021

Under construction

Nice pool clean really nice staff very friendly helpful staff rooms are dated but clean gym was clean and machine’s all worked well guest bathroom in front lobby was clean and looked very nice great l... more

Owner Response
Hotel Manager, Other at Best Western Cocoa Inn, responded to this review
Dear Troy, Thanks for your stay and the feedback. Hope you had a satisfactory experience and liked our hospitality. I appreciate your valuable comments and suggestions for improvement. We will take effective actions to resolve all of them to the best of our efforts. Customer satisfaction is important to us. Hope you will give us another opportunity. Sincerely, Hotel Manager.
Rating

teriro3557, wrote review 09/07/2021

Very disappointed

I booked two rooms for a family getaway. Our first impression was the door and window with caution tape. It looked like someone crashed into them. Second, man at the front desk asking for a CLEAN r... more

Owner Response
Hotel Manager, Other at Best Western Cocoa Inn, responded to this review
Dear Guest, I am very sorry to hear that we did not meet your expectations in a several areas. My apologies for all the inconveniences. We take our guest comments very seriously. Our team have taken note of the issues and are working to improve the problems areas mentioned by you. Despite your disappointment, we hope you will return to stay with us again. You can be assured of our very best attention. Sincerely Hotel Manager.
Rating

Discover16616649494, wrote review 31/05/2021

Hope to stay here again

This was my first time visiting the area. This hotel was very clean and the staff were very professional. The breakfast was excellent and the location was very convenient to Cocoa and Merritt Island. ... more

Owner Response
Hotel Manager, Other at Best Western Cocoa Inn, responded to this review
Hello Guest, It is wonderful to hear that your stay was a nice experience. Thank you for appreciating our staff, room, amenities, and food. We are overwhelmed and privileged to have guests like you. Needless to say, we look forward to seeing you back with us again. Regards, Hotel Manager.
Rating

TennesseeHappyCamper, wrote review 07/05/2021

Worst BW ever - don't stay here

This hotel may be the worst Best Western we have ever stayed at. There was trash/cigarette butts all over the parking lot. Bathroom fan/light made a horrible noise. Room had a nasty odor. Won't st... more

Owner Response
Hotel Manager, Other at Best Western Cocoa Inn, responded to this review
Hello Guest, I am sorry to learn about all the inconvenience you had to endure. My sincere apologies. We understand your experience and realize your feelings of disappointment. Our team has taken serious note of your observations and all the issues will be investigated and take appropriate actions. Request your understanding. You will have a nice stay next time. Sincerely, Hotel Manager.