Overpriced, not clean
We were very disappointed in the room we had in the Garden Section. It was very old, smelly, the carpet was filthy. This hotel is made up of several different buildings and sections & while the ... more
We were very disappointed in the room we had in the Garden Section. It was very old, smelly, the carpet was filthy. This hotel is made up of several different buildings and sections & while the section we were in was close to the beach, that was the only positive we could find. The breakfast was apparently in a section across the road but we couldn't find it or how to access that building because our key card wouldn't work there . We were very disappointed & would not recommend staying there. less
Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Let me begin by extending my apologies as the conditions reported in your room fall short of the high standards we have established for our accommodations and for the experience we want our guest to enjoy. All of our rooms undergo a rigorous inspection process by both a room attendant and supervisor prior to being released. This allows us to address any maintenance or facility problems that may appear after a guest departure, while ensuring that our arriving guest has the best stay possible. Our commitment to this process along with our caring staff of service professionals has created a loyal following of repeat visitors who have made the Best Western their hotel of choice when visiting the Space Coast.
We hope to be given another opportunity to earn your business and restore the faith that has been lost
Please feel free to reach out to me personally to discuss further.
Mr. Jaime Teijeiro