Great site, horrible maintenance
5 star hotel brought down by poor maintenance. Excellent site and location. Loved the heated pool partial shaded by palm trees. Suites are roomy and nice layout. Manager Jaime really cares about his h... more
5 star hotel brought down by poor maintenance. Excellent site and location. Loved the heated pool partial shaded by palm trees. Suites are roomy and nice layout. Manager Jaime really cares about his hotel and staff.
BUT the place needs some serious maintenance and TLC.
1.Balcony door barely slides due to corroded and bent tracks. Cut my finger on the crumbling recessed finger latch.(picture)
2. Bathroom fixtures need repair. Toilet seat broken. Flush valve had to be manually reset each time. Shower valve leaked (picture). Has to be causing mold growth somewhere.
3. Pool furniture needs to replaced. Twisted my back when I sat on lounge because one support pole broken (picture). Rest of them very tired looking.
4. Carpets need deep cleaning. First time I used shower I noticed muddy water by my feet. I was walking around the room barefoot. When it happened again the second day I realized it was the dirty carpet.
Owners need to spend some serious maintenance and renovation money here.
You’ve got a jewel—bring it up to standard! less
Jaime T, General Manager at Best Western Cocoa Beach Hotel & Suites, responded to this review
Thank you, FiveGsplus9, for your feedback regarding our property. We’re so glad you enjoyed our tropical landscape and roomy suites. We always appreciate it when our guests bring maintenance items to our attention so that we can do our best to make everyone’s stay more pleasant. I am sorry to hear we have not been able to meet your expectations regarding our upkeep. Please be assured that the conditions you described are inconsistent with the standards our guests have come to expect from our hotel. Our maintenance team is making a careful inspection of the furniture for both of our heated pools, but we have been unable to locate a sliding door handle in the condition pictured anywhere on property. With that said, I would be happy to hear from you further regarding your stay. Please feel free to reach out to me personally if I can be of any further assistance.
Guest Service Expert