Lipstick on a pig
I don't know what I should have expected but I do rely on reviews from this site so I will share my experience with the room. I booked 3 nights. Unfortunately, all our plans fell apart due to virus ca... more
I don't know what I should have expected but I do rely on reviews from this site so I will share my experience with the room. I booked 3 nights. Unfortunately, all our plans fell apart due to virus cancellations but we were going to make the best of it and just hang at the beach. We had (2) oceanfront rooms. I requested that our rooms be on same floor but they could not make that happen. Manager did allow us to look at rooms so give us a choice to change types so he could try and make them on same floor. When we looked at rooms, I knew this property was not for us. The building is old and smelly. The 6th floor smelled like a nursing home to me when you got off the elevator. I guess it is moisture smell. 5th floor smell was better. Rooms were OK but like I said in my title, property is old. I am big on clean regardless of age so I don't want to see other peoples hair on floor or shower in my bathroom etc. You can be old and keep room paint, flooring, furniture fresh. We stayed one night and left. The $325/night I paid was definitely price of super nice hotel. I would not put this property in that category. The location right on beach was the plus for the property. less
OceanPartnersCB, Digital Marketing Coordinator at Best Western Cocoa Beach Hotel & Suites, responded to this review
We are very displeased to hear about your negative stay with us. We sincerely apologize and regret that the odor detracted from what could've been an outstanding experience. As nothing is more important to us than ensuring our guests enjoy a restful stay with us, we encourage all guests to notify us of any inconveniences they may encounter.
Although the beach is a factor of the odor you experienced, we are and have been taking extra measures to diffuse the odor situation. Although we have received higher than average marks for our rooms, cleanliness, location, and business services, we sometimes miss the mark. Your room should've been spotlessly clean and we're deeply ashamed that we didn't meet yours and our expectations. As for the pricing, It's displeasing to hear that our price wasn't justified during your stay. Our prices are within our competitive market, however, we're located on one of the most affordable beaches in Florida!
Thank you for taking the time to tell us about your stay, and we hope that your next stay with us will be the exceptional one you deserve!