People were lovely. Environmental impact was not.
We arrived late after a 24hr journey and were greeted by Steven. He was absolutely lovely, super helpful and really informative - just what you need after a long journey! He went well out of his way to help us and to find out extra info for us about launches. He overheard me saying I was hungry and offered me oranges, cookies and water which was very much appreciated. An all round lovely man who was so warm and welcoming - the people really make this place great. My only negative is the extensive use of single-use plastic throughout the hotel, particularly at breakfast. This is not restricted to BW and was present in some of the other hotels I stayed in in Florida. Nonetheless, it is totally unacceptable to use huge masses of single-use plastic in the way that these hotels do and something needs to change. It is not a pleasant eating experience using plastic plates and cutlery and it is so, so, so irresponsible and damaging. Would stay again for the lovely staff, would not stay again for the environmental impact. less