I stayed here five days and never again. This real is a motel. I was not impressed. The first room we checked in was old. It really should be gutted and rebuilt. The phone didn't work. It had cobwebs ... more
I stayed here five days and never again. This real is a motel. I was not impressed. The first room we checked in was old. It really should be gutted and rebuilt. The phone didn't work. It had cobwebs coming down from the ceiling. Then, next door, there was a dog that barked incessantly. I complained, and was switched to another room when one came available. It was newer and everything worked, but there were roaches. Also, on the bathroom door was this giant hair ball hanging. I thought it was a spider. Housekeeping was sporadic. For the life of me, I can't understand why this hotel is rated so highly, except it in a decent location by the beach and you can walk to shops and restaurants. Also I should mention there is a $5 car parking fee not disclosed anywhere in the policies. It's a surprise when you check out. I couldn't wait to leave and have had to take precautions not to bring roaches back home. Gross! less
Tatiana M, Marketing at Best Western Cocoa Beach Hotel & Suites, responded to this review
I am sorry to hear that we were unable to meet your expectations during your recent travels to Florida’s Space Coast. We pride ourselves on being an affordable beach destination for the countless families who visit Kennedy Space Center, Port Canaveral, Brevard Zoo, and the many other attractions that define our community as one of our Florida’s most desired locations. The level of service and care we provide is consistently recognized by our many loyal guests who have chosen our property as their hotel of choice when visiting Cocoa Beach, a preference that is reflected by our designation as a Trip Advisor Certificate of Excellence Winner along with winning a Director’s Award this past year from Best Western.
I have brought to the attention of our staff the facilities items you have noted, while I will reinforce with our front desk the importance of highlighting the parking fee that is noted on the registration card that all guests sign upon their arrival.
In closing, the feedback we receive from our guests is always appreciated and provides us with the opportunity to improve and deliver a better experience for our guests.