Not a Fully Handicapped Accessible Hotel and The Owner Knows It.
19/03/2018 r0bt65, San Juan del Rio, Mexico
I had quite a discussion with the hotel owner. I stayed for 5 days. I was told the other handicapped accessible rooms were all full. I asked for a roll in shower. I was offered a higher priced room on... more
I had quite a discussion with the hotel owner. I stayed for 5 days. I was told the other handicapped accessible rooms were all full. I asked for a roll in shower. I was offered a higher priced room on the 2nd floor until Sunday when the occupants of the room with the roll in shower would be leaving. I then moved down to the accessible room with the roll-in-shower, Surprise ! surprise! the hotel has only one accessible room when they are required to have a minimum of 4 accessible rooms. Under the ADA the property is required to provide one accessible room for each style (i.e., double bedded room, king room, single room, etc.) well that is not the case here and the Hotel was newly built16 years ago. A full 12 years after the ADA was passed into federal law. The Accessible room I am now staying in is at the far end of the hall from the reception desk, Accessible parking spaces are half way between the front desk and the end of the building where the accessible room is located. The accessible parking spaces are located half way to that accessible room. Accessible parking space signage is not installed at the correct height nor is the van accessible signage for a Van Accessible Space mounted at the correct height. Accessible signage verbiage also does not comply with the minimum standards of the ADA. The grab bar in the accessible roll in shower and the public restrooms are not compliant, toilet tissue and sanitary napkin disposal units are not compliant in the public restrooms, toilet tissue dispenser in the room with the roll in shower is not installed with in compliance, the window curtain closers are not compliant the exterior accessible pathways are not accessible in compliance. Room signage in the hallway designating various rooms are not mounted at the correct height, and on and on. The exterior and interior door operating forces far exceed the minimum requirements for operating mechanisms on entry doors. This hotel gets government contracts to boot. I guess it's time for a federal complaint. So if you have a disability and need accessible accommodation it probably is better to seek another hotel in Mineral Wells, TX. less
KEYYTRIGER, General Manager at Best Western Club House Inn & Suites, responded to this review
Thank you for your feedback. We are a ADA compliant hotel, with an ADA room available for each room type.