Best Western Club House Inn & Suites

This hotel is a great place to stay for the money. The rooms are clean and the staff is very helpful and friendly. The one thing I did not like was the pillows are the size of throw pillows. I would prefer at least a regular size when sleeping. But this is a personal choice so I did not let it reflect on the rating. less

This Best Western Club House Inn & Suites is one of the nicest in all respects I've been in in a long time. They are still doing renovations, but they are so far along that it is not a problem. The desk staff are friendly and helpful. The room was spotless. The town of Mineral Wells has such charm, you'll wish you could stay longer. less

Unfortunately this stay from the beginning was unpleasant. Receptionist was too busy smoking cigarettes instead of helping and when she did was very rude. I kept quite and got checked in room. Room was ok but bathroom was not. I travel for work a lot and BW has always been my go to :( unfortunately I checked out to the same unpleasant receptionist that had been there my entire stay smoking again outside. After I had left and received a extremely threatening and unprofessional call about towels missing. Again I remained professional and told her they were in the room, she relied that I was going to be charged and hung up on me. Luckily I was still in town and drove back... guess where she was at ... smoking outside again. I assured her that the towels were not taken and she replied .. oh yea they found them. The level of unprofessionalism and low level of customer service was so disappointing. less

This is a nicely remodeled Hotel. Rooms and lobby were very clean. Staff was extremely friendly. I would highly recommend this hotel if staying in Mineral Wells. Central location to what we were there to do. less

I stayed here twice with my teenage son on the weekends while he was staffing at a nearby camp. The rooms were clean. The breakfast had plenty of food options. We had to do his laundry and I appreciate that they had two washers and two dryers. It made it easy to get a weeks worth of dirty camp clothes washed quickly. The staff was always friendly and helpful. As a tip, they do have a 3 Queen Bed option if you a traveling with a family and you don’t want to use a sofa bed! Great idea for families and I wish more hotels had that option. less