Best Western Club House Inn & Suites

The staff treated us like they really cared about our needs and our comfort. They were very helpful and kind. We previously stayed at Comfort Inn and Suites next door but they past 5 or 6 times we stayed the hotel had just gone down hill and fast so we decided to try out Best Western since we knew we like the location and it was next door...Best decision we ever made. We usually have 5-6 people stay in a room and this hotel actually has a 3 bed room which made our stay so much more enjoyable, everyone got to sleep in a bed and no one had to stay on a pull out couch! The beds were comfortable, the room was clean, the bathroom was clean. The elevator works properly, the pool and hot tub area looked really clean (it was cold and windy or we would have tried it out). We are very pleased to be changing our hotel preference from Comfort Inn and Suites to Best Western and wish we would have switched sooner!! less

Good: friendly reception at check-in. Exterior of hotel and rooms are being refurbished. Reasonable price for weekend stay, full breakfast. The bad: did not provide room on 2nd floor as requested months in advance. Toilet flushes itself every 30 minutes. Constantly dripping bathtub faucet. While room is "re-newed", some furniture is very worn and damaged, door hinges totally rusted, faucets corroded. Walls/ceiling are thin, you hear all flushing/shower activity and every step of guests above you. Only 12 chairs and four tables in breakfast area = rush hour chaos. Only one staff to support and replenish breakfast supplies = constant shortage of food items, etc. The ugly: large amounts of mildew around window frame. Tobacco smell in hallways. "Weird" smell in room .... had to go to Walmart and get allergy meds to stop sneezing and runny nose associated with this smell. less

I had quite a discussion with the hotel owner. I stayed for 5 days. I was told the other handicapped accessible rooms were all full. I asked for a roll in shower. I was offered a higher priced room on the 2nd floor until Sunday when the occupants of the room with the roll in shower would be leaving. I then moved down to the accessible room with the roll-in-shower, Surprise ! surprise! the hotel has only one accessible room when they are required to have a minimum of 4 accessible rooms. Under the ADA the property is required to provide one accessible room for each style (i.e., double bedded room, king room, single room, etc.) well that is not the case here and the Hotel was newly built16 years ago. A full 12 years after the ADA was passed into federal law. The Accessible room I am now staying in is at the far end of the hall from the reception desk, Accessible parking spaces are half way between the front desk and the end of the building where the accessible room is located. The accessible parking spaces are located half way to that accessible room. Accessible parking space signage is not installed at the correct height nor is the van accessible signage for a Van Accessible Space mounted at the correct height. Accessible signage verbiage also does not comply with the minimum standards of the ADA. The grab bar in the accessible roll in shower and the public restrooms are not compliant, toilet tissue and sanitary napkin disposal units are not compliant in the public restrooms, toilet tissue dispenser in the room with the roll in shower is not installed with in compliance, the window curtain closers are not compliant the exterior accessible pathways are not accessible in compliance. Room signage in the hallway designating various rooms are not mounted at the correct height, and on and on. The exterior and interior door operating forces far exceed the minimum requirements for operating mechanisms on entry doors. This hotel gets government contracts to boot. I guess it's time for a federal complaint. So if you have a disability and need accessible accommodation it probably is better to seek another hotel in Mineral Wells, TX. less

Quick easy check in, good parking, close to several places to eat. Undergoing a remodel, so not sparkling yet. Work had stopped and clean up done prior to 4:30, so not an issue. Room and beds were nice and comfy. They do allow pets with a stated limit of 100#, but the guests above us apparently slipped a few buffalo past them, and the thundering herd did not quiet down until around 10 pm. Breakfast was typical, but still good, less

We were greeted promptly and went up to our room which had a king bed and a sleeper sofa. The room temp was fine. Not hot upon arrival as so many are. I loved the good shower pressure and the availability of water that got hot enough. We slept well since the environment was quiet. The breakfast offerings were good with real bacon and sausage - not mystery meat like the establishment next door. We would definitely stay here again. less