The good, the bad and the ugly
02.04.2018 HermanTheGerman-inTX, Dallas
Good: friendly reception at check-in. Exterior of hotel and rooms are being refurbished. Reasonable price for weekend stay, full breakfast. The bad: did not provide room on 2nd floor as requested mont... more
Good: friendly reception at check-in. Exterior of hotel and rooms are being refurbished. Reasonable price for weekend stay, full breakfast. The bad: did not provide room on 2nd floor as requested months in advance. Toilet flushes itself every 30 minutes. Constantly dripping bathtub faucet. While room is "re-newed", some furniture is very worn and damaged, door hinges totally rusted, faucets corroded. Walls/ceiling are thin, you hear all flushing/shower activity and every step of guests above you. Only 12 chairs and four tables in breakfast area = rush hour chaos. Only one staff to support and replenish breakfast supplies = constant shortage of food items, etc. The ugly: large amounts of mildew around window frame. Tobacco smell in hallways. "Weird" smell in room .... had to go to Walmart and get allergy meds to stop sneezing and runny nose associated with this smell. less
KEYYTRIGER, General Manager at Best Western Club House Inn & Suites, responded to this review
Thank you for your feedback. We are currently renovating and will address many of your concerns about our hotel.
We apologize for not being able to comply with your request for an upstairs room this visit.