Poor Customer Service and Accommdations
Booked a non smoking room on a non smoking floor a month in advance. When we arrived it was apparent that smoking had taken place in our room(that was NOT marked non-smoking). The air conditioning d... more
Booked a non smoking room on a non smoking floor a month in advance. When we arrived it was apparent that smoking had taken place in our room(that was NOT marked non-smoking). The air conditioning did not work and it was 95 degrees outside. The front desk person could not get the room fixed and cooled in a timely manner and could not find another room for us. She would not help us with finding another hotel in the area. Within a hour I found another hotel ( non smoking room and air conditioning worked). less
Michelle P, Assistant Manager at Best Western Club House Inn & Suites, responded to this review
On behalf of our entire team, I apologize for not meeting your expectations. We are renovating and will be changing to a 100% smoke free hotel soon. It's our policy during the summer to turn on AC units prior to check in time, so I'm not sure how that was overlooked, but I will speak with the desk clerks and hope to avoid this happening again.