Best Western Club House Inn & Suites

Booked a non smoking room on a non smoking floor a month in advance. When we arrived it was apparent that smoking had taken place in our room(that was NOT marked non-smoking). The air conditioning did not work and it was 95 degrees outside. The front desk person could not get the room fixed and cooled in a timely manner and could not find another room for us. She would not help us with finding another hotel in the area. Within a hour I found another hotel ( non smoking room and air conditioning worked). less

I had a family member stay here recently & was told the Best Western n Mineral Wells was a nice place to stay - clean, reasonable price, polite staff & close to shopping & resturants. They said they plan to stay there again. less

This hotel is a great place to stay for the money. The rooms are clean and the staff is very helpful and friendly. The one thing I did not like was the pillows are the size of throw pillows. I would prefer at least a regular size when sleeping. But this is a personal choice so I did not let it reflect on the rating. less

This Best Western Club House Inn & Suites is one of the nicest in all respects I've been in in a long time. They are still doing renovations, but they are so far along that it is not a problem. The desk staff are friendly and helpful. The room was spotless. The town of Mineral Wells has such charm, you'll wish you could stay longer. less

Unfortunately this stay from the beginning was unpleasant. Receptionist was too busy smoking cigarettes instead of helping and when she did was very rude. I kept quite and got checked in room. Room was ok but bathroom was not. I travel for work a lot and BW has always been my go to :( unfortunately I checked out to the same unpleasant receptionist that had been there my entire stay smoking again outside. After I had left and received a extremely threatening and unprofessional call about towels missing. Again I remained professional and told her they were in the room, she relied that I was going to be charged and hung up on me. Luckily I was still in town and drove back... guess where she was at ... smoking outside again. I assured her that the towels were not taken and she replied .. oh yea they found them. The level of unprofessionalism and low level of customer service was so disappointing. less