Bed Bugs. Aawful management
08/10/2018 mhurtatdo, Torrance, California
Traveled with a team cross country of 16 teens and 4 adul, booked 6 rooms. Place looked clean, nice location. BUT... Not the case. AC/ heater units are extremely loud and when you try and turn the hea... more
Traveled with a team cross country of 16 teens and 4 adul, booked 6 rooms. Place looked clean, nice location. BUT... Not the case. AC/ heater units are extremely loud and when you try and turn the heat up it smells like something is burning. Awful smell. You can hear everything from other rooms. But the the worst part of our stay were the bed bugs and managements lack of concern. I got a knock on my door at 5am from one of the other adults letting me know that we had an issue. 4 boys shared a room, and they woke up completely covered in bites, from the bed bugs. I had to go around to all the other rooms to check on everyone else in our group. Took the info to management and seems like they didn't believe us and had to see for themselves. But were very rude and dismissive even after they saw for themselves. After enduring calls from upset parents. I called back today to speak to a manager again. Got the same response. And I was told its not a big deal and that it was a isolated incident. NOT TRUE.. Not when you have kids bouncing from room to room bonding. And you take a huge risk of bringing them to your car or WORSE, HOME. less
carol g, General Manager at Best Western Clovis Cole, responded to this review
yes we did have a issue in one room and we addressed right away Saturday morning and I, did apologized to the the couches we were not rude or not caring about this issue this issue is very serious. People bring them in not making excuses, but we fully addressed this issue.