Miserable stay and apparently Best Western doesn't care
08/05/2017 Gordon G, San Jose, California
We stayed at the Clovis Cole Best Western in February and had a miserable experience between the noise from outside and the noise from inside. This hotel has paper-thin walls and single pane windows. ... more
We stayed at the Clovis Cole Best Western in February and had a miserable experience between the noise from outside and the noise from inside. This hotel has paper-thin walls and single pane windows. You can hear things outside as if the window was open. In addition, the air conditioning/heating fan was extremely loud. It sounded like an airplane engine. Throughout the night when it switched off, after finally getting used the roar, we would be startled awake at the difference. Then, within a few seconds we’d get used to the fan being off, at which point the noise from outside would become obnoxious. My daughter had an important event that started early the next morning and she was crying in frustration late at night when she could not sleep. We complained to the front desk at the time and to management in a letter with more details but no one took the time to respond.
Do not stay here unless you are an exceptionally deep sleeper who can sleep through major changes in sound and a variety of noises going on all night. The hotel should replace the windows with double-pane windows and replace the ridiculously loud air conditioning fan with something more consistent and reasonable sounding. (Assuming the other rooms had the same fan.) Until these upgrades happen, it would only be rightful to (a) post a warning to anyone who doesn’t sleep like the dead and (b) reimburse any guests that complained of a terrible night’s sleep. If it’s the only hotel available, bring earplugs and headphones and hope that no cars drive by between the nuclear-powered fan going off and on. less