Worst Western Hotel
27/12/2018 Jim F, California
Maybe I don't get it. How this place could have received a 4 or 5 star rating is beyond my comprehension. #1 - The workout area is broken. The equipment (with the exception of one treadmill) does n... more
Maybe I don't get it. How this place could have received a 4 or 5 star rating is beyond my comprehension. #1 - The workout area is broken. The equipment (with the exception of one treadmill) does not work. Management claims "they are renovating it (sometime)." #2 - The elevator was broken for 2 days. #3 - The room was not cleaned on Christmas Day with management claiming that our "do not disturb" sign was on the door (which was not true.). #4 - The two remote controls did not work and needed to be replaced. #5 - There was chocolate cake (I hope that is what it was) on the bottom of one of the TVs. And the desk chair was filthy. #6 - The bananas in the breakfast area were brown and bruised for 4 days -- not eaten and not replaced. #7 - the instructions on the HVAC system were rubbed off, and there was no way to know how to turn it off -- causing the system to rumble on and off 4 times the first night. Shall I continue? The only reason that I did not give this property a "terrible" rating is because of the attempts of the staff (Allie and James) to remedy the issues. They were apologetic and tried to be as accommodating as possible. But they are given few tools to work with, limited training, and have, I am sure, heard these complaints before. Yes, the location is great. But the property needs a ton of work to be a "Best" Western. less
Best Western C, Manager at Best Western Clovis Cole, responded to this review
So sorry for the inconvenience we are going thru renovation exercise room has been renovated just waiting for new exercise equipment we will address those issues.Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!