Beware of your personal items.
First day: The morning receptionist greeted us as we approached the counter and checked us in with a smile and provided us with info such as pool, elevator and breakfast time.
Elevator: very slooooooow.
Ice machine: nice soft ice.
Pool: looked clean, but didn't use it as we're busy with family all day.
Breakfast: N/A, no time as we had plans.
Returning at the end of the day (around 10pm-12midnight): Night staff/receptionist didn't greet us as we walked in. There were several different people working the entire 4 days we stayed but no one greeted us. They simply glanced at us and continue to look at their phones.
Room: Clean, towels were replaced daily. No bed bugs in this room.
Housekeeper: The 4 days that we stayed there, I saw two ladies. One of them heavier set, brown hair, very quiet and made no eye contact as we walked pass. Second lady, blonde hair, older woman, full face makeup and nails done (pink).
Ladies, do not leave your makeup and makeup brushes laying around because the older housekeeper with a full face makeup will touch your stuff. My mistake for leaving my makeup on the counter because we were running late to meet up with family (7am and we were out the door). When my husband and I returned at 2:30 am, I noticed that my Fenty Highlighter was slightly opened and didn't close. (I'm very OCD when it comes to how I place my brushes and leave my makeup.) As I opened the top I noticed that the little part that holds the makeup close is broken!!! On top of that, I brought a small sample perfume with me on the trip because obviously it has to be under 1oz and I also noticed that someone opened the bottom part and left a nail polish scratch on the cover.
The following morning, we checked out of our hotel and I made it known that someone touched my stuff. The receptionist guy said "sorry about that" and nothing more.
***PLEASE! educate and re-train your staff. Regardless if your guest leaves their personal items all over the room, do not go through them and break them!***
This will be my first and last time with Best Western Clovis. less
Best Western C, front desk at Best Western Clovis Cole, responded to this review
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback! So sorry for any inconvenience.