Best Western Clovis Cole

Our room was stuffy when we first walked in, we figured it just needed to be aired out. We opened a window and left for a little while. We came back and the room was a little better until we went into the bathroom, the carpet right before the bathroom was wet and it smelled so bad in there like mildew. How the front desk couldn't smell it, I couldn't tell you. Our room literally backed up to their laundry or break room. The room was loud, very very loud. Wouldn't recommend this property at all. less

I always stay at the Clovis Cole when traveling to the Fresno area. In the past, I called the hotel directly. This last trip, they had a box on their site to click and make reservations. I thought, okay, I can do this. This was not Best Western booking, but a third party agent. I was dismayed when I received my invoice at check-out and learned that the booking agent, Guest Reservations, overcharged for the room (8 days) by $359.75. I called the Clovis and they told me I had to talk to Guest Reservations. Guest Reservations put me on hold until I finally gave up. Previously, I enjoyed staying at the hotel. Staff was friendly and helpful. I enjoyed the walking distance to restaurants and shops in Old Town Clovis. As Best Western Clovis is not interested in making this right (they directly contract Guest Reservations), I will find a new hotel for my visits to the Fresno area. less

Late arrival on a Friday night for an early volleyball tournament next morning. At first couldn’t tell where the hotel was because front of building faces into a parking lot. The hotel is located in Downtorn Clovis, which has many great shops and little night spots. There was bar close to the hotel, but it didn’t seem obnoxiously loud. Staff very pleasant, check-in/out speedy, and breakfast was great. Has something for every kind of diet. Unfortunately, I had a room across elevator, but luckily it wasn’t kept awake by it. The heater/AC until was a bit too noisy as it kicked on and off and the carpet had a few crumbs, Didn’t have time to visit fitness room and pool area. Not too far off highway as well. less

Maybe I don't get it. How this place could have received a 4 or 5 star rating is beyond my comprehension. #1 - The workout area is broken. The equipment (with the exception of one treadmill) does not work. Management claims "they are renovating it (sometime)." #2 - The elevator was broken for 2 days. #3 - The room was not cleaned on Christmas Day with management claiming that our "do not disturb" sign was on the door (which was not true.). #4 - The two remote controls did not work and needed to be replaced. #5 - There was chocolate cake (I hope that is what it was) on the bottom of one of the TVs. And the desk chair was filthy. #6 - The bananas in the breakfast area were brown and bruised for 4 days -- not eaten and not replaced. #7 - the instructions on the HVAC system were rubbed off, and there was no way to know how to turn it off -- causing the system to rumble on and off 4 times the first night. Shall I continue? The only reason that I did not give this property a "terrible" rating is because of the attempts of the staff (Allie and James) to remedy the issues. They were apologetic and tried to be as accommodating as possible. But they are given few tools to work with, limited training, and have, I am sure, heard these complaints before. Yes, the location is great. But the property needs a ton of work to be a "Best" Western. less

Very comfortable and quite place to stay in downtown Clovis. Many good restaurants and shops with-in walking distance. Breakfast room was very pleasant with many choices. Would definitely stay there again when in the area. less