Best Western Clovis Cole

Top ranking in overall hotel stay, all needs were met no complaints. Any time I will be in Fresno this is were we will stay. Location in the middle of old town Fresno, we walked to a number of eateries and shops. less

Besides the property being very nice it was the great staff who made our stay more enjoyable. They were very accommodating to our needs as we try not to be needy. And the gentleman working Saturday and Sunday assured me that I wasn't being a bother. As I start off by saying "I hate to bother you" He assured me that I wasn't a bother and that is what they are there for. And the lady that checked us in on Friday was kind enough to call our room to make sure I found the hairdryer that I couldn't originally find. I can't remember the last time we encountered such a caring staff. Come to think of it maybe I never have. The staff made our stay great rather than good. Keep up the good work! less

Our room was stuffy when we first walked in, we figured it just needed to be aired out. We opened a window and left for a little while. We came back and the room was a little better until we went into the bathroom, the carpet right before the bathroom was wet and it smelled so bad in there like mildew. How the front desk couldn't smell it, I couldn't tell you. Our room literally backed up to their laundry or break room. The room was loud, very very loud. Wouldn't recommend this property at all. less

I always stay at the Clovis Cole when traveling to the Fresno area. In the past, I called the hotel directly. This last trip, they had a box on their site to click and make reservations. I thought, okay, I can do this. This was not Best Western booking, but a third party agent. I was dismayed when I received my invoice at check-out and learned that the booking agent, Guest Reservations, overcharged for the room (8 days) by $359.75. I called the Clovis and they told me I had to talk to Guest Reservations. Guest Reservations put me on hold until I finally gave up. Previously, I enjoyed staying at the hotel. Staff was friendly and helpful. I enjoyed the walking distance to restaurants and shops in Old Town Clovis. As Best Western Clovis is not interested in making this right (they directly contract Guest Reservations), I will find a new hotel for my visits to the Fresno area. less

Late arrival on a Friday night for an early volleyball tournament next morning. At first couldn’t tell where the hotel was because front of building faces into a parking lot. The hotel is located in Downtorn Clovis, which has many great shops and little night spots. There was bar close to the hotel, but it didn’t seem obnoxiously loud. Staff very pleasant, check-in/out speedy, and breakfast was great. Has something for every kind of diet. Unfortunately, I had a room across elevator, but luckily it wasn’t kept awake by it. The heater/AC until was a bit too noisy as it kicked on and off and the carpet had a few crumbs, Didn’t have time to visit fitness room and pool area. Not too far off highway as well. less