Best Western Clovis Cole

Maybe I don't get it. How this place could have received a 4 or 5 star rating is beyond my comprehension. #1 - The workout area is broken. The equipment (with the exception of one treadmill) does not work. Management claims "they are renovating it (sometime)." #2 - The elevator was broken for 2 days. #3 - The room was not cleaned on Christmas Day with management claiming that our "do not disturb" sign was on the door (which was not true.). #4 - The two remote controls did not work and needed to be replaced. #5 - There was chocolate cake (I hope that is what it was) on the bottom of one of the TVs. And the desk chair was filthy. #6 - The bananas in the breakfast area were brown and bruised for 4 days -- not eaten and not replaced. #7 - the instructions on the HVAC system were rubbed off, and there was no way to know how to turn it off -- causing the system to rumble on and off 4 times the first night. Shall I continue? The only reason that I did not give this property a "terrible" rating is because of the attempts of the staff (Allie and James) to remedy the issues. They were apologetic and tried to be as accommodating as possible. But they are given few tools to work with, limited training, and have, I am sure, heard these complaints before. Yes, the location is great. But the property needs a ton of work to be a "Best" Western. less

Very comfortable and quite place to stay in downtown Clovis. Many good restaurants and shops with-in walking distance. Breakfast room was very pleasant with many choices. Would definitely stay there again when in the area. less

A great place to stay. Ideally located in the heart of Old Town Clovis near great restaurants and shops. Comfortable beds and good breakfast area. Staff is friendly especially James and Alexis. Highly recommended. less

I am 22 weeks pregnant and during my stay my blood sugar dropped extremely fast. My friend ran down stairs to grab me some juice and it happened to be after breakfast closed. She explained what was happening to the gentleman working the front desk. He sprang into action, got my friend the juice I desperately needed, and he checked on me the following morning when he saw me in the lobby. Pregnant or not, I’ve never received better service. less

We visit family in Fresno several times a year and recently found this hotel in Clovis. Clovis is a small town next to Fresno and the hotel is located within walking distance of ‘old town Clovis’ and its many small shops and excellant restaurants. The hotel staff members are friendly, the accommodations large and clean. the breakfast very good and the location is perfect less