Best Western Clifton Park

The room was really nice. It was clean, had a surprisingly large tv and the room itself was large. We rented out one of the whirlpool rooms, as the website states, “private hot tub room.” However, there wasn’t a single drop of hot water in the room. We mentioned it several times to hotel staff and nothing was done. We were given the excuse that there were too many people checked in at the same time so keep trying. We tried over and over and still nothing. If you can’t support that many rooms for hot water then you probably shouldn’t book so many rooms, or upgrade your water heating system. The sink itself had little to no water pressure and the water was barely trickling out. Nothing was done to amend any of these issues. Hot water is a basic necessity, and it’s sad to pay over $300 for a weekend stay where you can’t even take a comfortable shower due to the water being cold. Unfortunately we will never stay here again. less

We planned a Valentine’s Day getaway that turned into a disaster at this hotel. We booked a king room with a balcony and whirlpool. Upon arrival we were told they overbooked and didn’t have a room for us. Then told they could put us in a Queen room and then finally a king room but no whirlpool. We had friends who booked a room to join us the next day so we decided to stay . Upon entering the side of the parking lot where we entered to get to our room it was nothing but ice. We were slipping the whole way. My husband had a previous injury to his knee that was aggravated by slipping which caused him pain throughout the stay. We informed the front desk who did nothing . We informed corporate and the next day some salt was placed. Upon entering our room we were relieved to see that it was clean and in decent shape. Then my husband went to take a shower and there was zero hot water . He called the front desk and was told that their hot water heater was being worked on because it stopped working earlier in the day. We definitely were not told this at check in . Unable to shower and now not feeling so upset about not having a whirlpool because we wouldn’t of been able to use it anyway, we left for dinner . Came back and was very excited that the hot water returned only for a few hours though and then it went completely out again and never returned . The front desk refused to do anything for us throughout this entire experience. Corporate got a hold of the owner who would only reimburse us $20 . Now we paid for 2 nights , didn’t get the room we booked and dealt with no hot water for most of our stay . Corporate did create a rewards account and put a total of 13000 points on our rewards . They were very helpful and kind . Even they could not stop apologizing for what we dealt with and the lack of decency from the actual owner and management of this hotel . Best western themselves were wonderful but this hotel and the management was horrible less

I stayed in a whirlpool room with my daughter this weekend and we had a blast! Everyone was super friendly and helped us with everything we needed. The room was clean and comfortable! So convenient to have had a fridge and a microwave. The pool was closed due to the Pandemic but it looked really nice. We will definitely go back! less

Had a great stay. If you can get the suite with jetted tub. It was great and the tub was huge. I would stay here again if in Albany. The room was two rooms that were connected. One room had a jetted tub. It was amazing. Staff was very friendly and everything clean. With all this COVID stuff they did great with making sure everyone is safe. less

This hotel is reasonably priced. The beds and pillows are comfortable. The rooms are clean and nicely decorated. The carpet in the hallways are old and look worn down and the bath towels are not soft at all but that's just me being picky. The rooms were absolutely fine. Due to COVID, the pool and breakfast buffet was closed. The pool did look nice though so I'm sure once it's back open, that is a nice amenity to have, as well as the free breakfast. I will definitely stay there again. less