Best Western Clifton Park

Rooms need to be cleaned better and Lamps. Pillows need be updated and the sheets on the Beds as well as the Covers need to be better maintained. The sheets especially on the beds were all wrinkle up. The base of the Lamp on the small desk/table had not been cleaned in months. Covered with DUST and Goo. less

I had high hopes for our little weekend stay at the Clifton Park BW. However, there were a few issues right off the bat. 1st - we where checked in to room 112, only to discovered the room had been occupied and never cleaned. Shelly at the front desk was super apologetic and said HK staff was to blame. We were moved to room 116. 2nd - this room was clean-ish. There is not enough FeBreeze in the world to cover up the smell of sweat, smoke and dirt. This room had a sliding glass door out to the parking lot. The curtains smelled horribly from cigarette smoke. The chairs were stained, stains on the bathroom vanity and there were stains on the ceilings. Dingy is the word my boyfriend used. I KNOW this is a 2 Star hotel and it's old, but there is no reason a mini-room upgrade could ot be completed. 3rd - Pool area - hot tub broken. Ugh. Pool is beautiful as is the entire pool room. Old...but rustic. However, heated pool is advertised. No way is this sucker heated. Freezing. Like in an uncomfortable way. 4th - picture it, asleep in your bed at 4am in the wee hours of Sunday morning...your hotel door opens, someone's coming in, there is yelling and banging, thank the Lord the chain was on the door! The front desk tried to check someone else INTO OUR ROOM. 5th - we went for breakfast on Sunday morning - best part of this hotel....lovely display, clean room, lots of choices and an amazing pancakes maker! Top notch! When we tried to get back into our room after breakfast, the key wouldn't work....went to the front desk. Literally, "ohhh yeah, cause your not supposed to be there". While I'm in my shorts, t-shirt, carrying my plate of food and my boyfriend is standing with his plate of food, I proceed to be scolded by the front desk person who says there is no record of us in her system! Now, I'm a pretty nice person. But, I literally had to say, "I've been here, in the same room for two days!". Please activate the key so I can get back in my room! She (I was so flustered I didn't get her name) went off about Shelly from Friday not doing the right thing in the system when we had to switch rooms. Which I proceeded yo tell her WHY we had to switch rooms...no apologizes, no sorry for this mess. Like it was my fault Shelly didn't do her job correctly. Well ya know what, Shelly was nice and kind and at least had some level of customer service. As did the kid at the desk on Friday night who ran around to empty rooms looking for an extra pillow for me. One Queen size room for 2 people comes with 3 pillows...hmmmm. So, in summary, this hotel has great potential...and was probably fabulous back in the day. Kids would like the Pool, but dont expect the hot tub. Breakfast is fabulous. Hotel has easy access to shopping, restaurants and main highways. Also, microwave and refrigerator in room worked great and television was nice and big. And no bed bugs upon inspection, so woo-hoo for that. less

I booked this hotel without knowing the area. And was happy when the employee Shellie helped me and she made me feel comfortable to be there. The rooms were clean and extra items were left for us so nicely. less

I love this hotel the staff is always so friendly and welcoming. The whirlpool rooms are super nice. it’s always clean and quiet. perfect place for a little get away or if your traveling. also in a perfect location. less

No ice bucket in our room, staff had to search dirty rooms to find one. ceiling in bathroom missing tiles,old pizza box left in microwave,tv didn’t work had to unplug what looked like a camera,didn’t fulfill my request of extra towels either, pool and hot tub were ice cold! less