Time capsule and not in a good way
24/08/2018 schmayla98, New York
I booked this hotel as everything else in the area was pretty pricey. Walking into the lobby, you could tell this hotel had smoking rooms in it, as that very particular smell lingered (as well as in t... more
I booked this hotel as everything else in the area was pretty pricey. Walking into the lobby, you could tell this hotel had smoking rooms in it, as that very particular smell lingered (as well as in the side entrance door when you walked in). The pool area had some cool woodwork to it with a hot tub next to it. To our disappointment, the laundry that was "right next door" was actually a drive away, and there was no laundry room in the hotel.
The room had a brown/pink/olive green color scheme. The air conditioner clearly hadn't been replaced in the last 15 years and gave off a funny smell. The room could have been vacuumed better, as there were some crumbs of sorts on the floor on the walk to the AC unit. The only thing that was new in the room was the TV.
The worst thing, and not even a change in rooms would help this was the beds. The sheets were the furthest thing from soft. The beds were not firm or soft and just uncomfortable.
I will say that the staff was very friendly and the breakfast was decent (with freshly baked doughnuts?!?!!?!?!). The breakfast attendant was really on her game.
Switching rooms wouldn't have improved the negatives. This hotel needs a massive overhaul, or at least needs to start with new towels and sheets. less
Mary G, Director of Sales at Best Western Clifton Park, responded to this review
Thank you for the review of our property. On behalf of our whole team I would like to apologize for not exceeding your expectations. I was sorry to see the issues you encountered while at our hotel. I will look into these issues right away. I hope you will give us another try in the future. Have a great day!