The room was really nice. It was clean, had a surprisingly large tv and the room itself was large. We rented out one of the whirlpool rooms, as the website states, “private hot tub room.” However, the... more
The room was really nice. It was clean, had a surprisingly large tv and the room itself was large. We rented out one of the whirlpool rooms, as the website states, “private hot tub room.” However, there wasn’t a single drop of hot water in the room. We mentioned it several times to hotel staff and nothing was done. We were given the excuse that there were too many people checked in at the same time so keep trying. We tried over and over and still nothing. If you can’t support that many rooms for hot water then you probably shouldn’t book so many rooms, or upgrade your water heating system. The sink itself had little to no water pressure and the water was barely trickling out. Nothing was done to amend any of these issues. Hot water is a basic necessity, and it’s sad to pay over $300 for a weekend stay where you can’t even take a comfortable shower due to the water being cold. Unfortunately we will never stay here again. less