Horrible Customer Servicewe
27/03/2017 Mommyof4hoosier, Greenwood, Indiana
Room was clean and everything in good working order. Pull out bed in suite was terrible. Breakfast ended one day just because...?? Stayed on a weekend yet there was never any biscuits and gravy? I rec... more
Room was clean and everything in good working order. Pull out bed in suite was terrible. Breakfast ended one day just because...?? Stayed on a weekend yet there was never any biscuits and gravy? I received zero points for a 2 night suite stay?? This hotel was rude inconsistent and uncomfortable post check in.We will never stay in this area or hotel again. less
Theresa T, Director of Sales at BEST WESTERN Clermont, responded to this review
Good afternoon, Mommyof4hoosier,
To begin, thank you for sharing your experience. I reached out to you to see if you have a convenient time so we can discuss your stay. Your experience seems to be atypical for our hotel, so I would really value your insight.
Points typically post three to five days after check-out. I pulled a report and it shows your points posted on March 27th. Please check your point balance again, and if it is not showing your points, I am happy to reach out to our rewards department directly to rectify this.
Our breakfast, like most hotels, is offered for three hours, because that is how long we are licensed to serve food. Our breakfast hours are from 6AM - 9AM, and we happily pack breakfasts for those who were unable to make it during regular breakfast hours. I have reviewed security footage and the breakfast did not end early, but I understand how it can seem to just disappear. We do offer biscuits and gravy at times, but during your stay, bacon and sausage were the meat offerings.
We are in a renovation process which will include new sofa sleepers. I am very disheartened to hear you felt uncomfortable and treated rudely. I will try to reach out to you again to find out what exactly happened during your stay. Please also try to reach out to me, because I truly want to know.