Best Western Clermont

4004 Williams Drive, Cincinnati, Ohio, 45255-4909, United States
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Best Western Clermont

The Best Western Clermont is located just minutes from downtown Cincinnati and offers unbeatable value and premium accommodations near the River bend Music Center, Newport Aquarium, Coney Island and Kings Island Amusement Park.

Cincinnati of
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00
4004 Williams Drive, Cincinnati, Ohio, 45255-4909, United States

Reviews of Best Western Clermont

Traveller Overview:
4.0 Rating: 446 reviews
Excellent 49%
Very Good 28%
Average 10%
Poor 5%
Terrible 5%
Rating

Road522443, wrote review 10/11/2020

bugs

Bugs in room. Spoke directly to manager he assured me that he would have housekeeping address the bugs. Housekeeping never showed up. Manager never offered to change rooms. 30 bugs I killed I have pi... more

Owner Response
Tina M, General Manager at Best Western Clermont, responded to this review
Dear Valued Guest, We apologize for the inconvenience. We have a very stringent protocol for issues such as yours. We do have pesticide treatment every month and we never had problem in past and also usually our housekeeping staff always check it properly after they complete cleaning the room but I will also make sure with my housekeeping staff about the incidence. Thank you for your comments. We hope to see you again and to impress you with our improvements.
Rating

JRPBerea, wrote review 05/08/2020

Family Travel

Book a room for my wife,daughter, and granddaughter for one night traveling through. Air conditioner was not working properly could not do any adjustments. Room was noisy and had a bad odor. At 11 pm ... more

Owner Response
Tina M, General Manager at Best Western Clermont, responded to this review
Dear Valued Guest, Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Our primary goal is always to provide our guests with an enjoyable experience. We take all reports of lacking service and your suggestions for improvement, particularly with the condition of your room and the AC. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us. Kind regards.
Rating

387lanet, wrote review 31/05/2020

Criminal

I let them know multiple times after checkout that I left my federal ID badge in the room. I informed them that it was a criminal offense to dispose of a federal ID badge. My federal ID badge was thro... more

Owner Response
Tina M, Guest Relations Manager at Best Western Clermont, responded to this review
Dear Valued Guest, I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
Rating

Azat G, wrote review 29/05/2020

The best!

The BEST Best Western!!!! This property is always quiet, the staff is always professional and knowledgeable and the rooms are always clean. I would suggest this hotel to anyone. Great service and exc... more

Owner Response
Tina M, Guest Relations Manager at Best Western Clermont, responded to this review
Hi Azat G, It means a lot to us that you’ve taken the time to share many positive features of your most recent stay with us. Your five-star review is greatly appreciated. Thank you for your compliments to our staff, and high standards of cleanliness and hospitality. Glad to see your positive overall observations which shall definitely motivate us to serve our guests still better. We thank you so much for your business and we look forward to your next visit.
Rating

angelaM5947FY, wrote review 01/03/2020

Okay hotel

The room itself was great. However getting into room was hard. It was cold and snowing had to walk down steps and to lobby to wait another 5 min to get another key. It was about 30 min before we got i... more

Owner Response
Tina M, Guest Relations Manager at Best Western Clermont, responded to this review
Dear Valued Guest, Thank you for providing us with feedback from your recent stay. We are happy to hear that the room was great however, I do regret that you experienced several shortcomings during your stay. We will address this immediately to ensure no future guest will experience the same. It means a lot to receive your feedback regarding our breakfast services, so we are aware of the areas we can improve and adapt to our guest's many different needs. We hope to impress you during another visit with every level of service. Thank you.