Very Bad Service and Ammenities
The Staff and Manager were very distracted and unhelpful. When checked in, I was checked into a room already occupied, After given another room, they checked someone else into my room who then enter... more
The Staff and Manager were very distracted and unhelpful. When checked in, I was checked into a room already occupied, After given another room, they checked someone else into my room who then entered my room while I was showering. They charged me an additional $20.00 on my second night, the front desk had no reason for this when I was checking out and told me I must contact the manager to have it credited. I was told the manager wasn't there, and to date, I have called 8 times and left 8 messages and have not received any return call. The inside and the outside of the hotel was extremely outdated and the rooms were definitely not up to elite standards for cleanliness. less
Guest Relations Manager, General Manager at Best Western Clermont, responded to this review
Dear Valued Guest,
Thank you for sharing your experience. Please know, your description of your stay is highly unusual and does not represent the high standards we aim to achieve. We were disappointed to read about the issues you encountered with your room and the extra charge. We would like you to know that guest satisfaction is of extreme importance to us and your feedback will be forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.