Family Travel
Book a room for my wife,daughter, and granddaughter for one night traveling through. Air conditioner was not working properly could not do any adjustments. Room was noisy and had a bad odor. At 11 pm ... more
Book a room for my wife,daughter, and granddaughter for one night traveling through. Air conditioner was not working properly could not do any adjustments. Room was noisy and had a bad odor. At 11 pm after not getting any sleep went to desk to ask for another room. With Covid 19 going on I ask myself if they inspect these rooms by an authorized person before renting them out to customer. This room should of never been rented period in condition it was in. Paid $100 got Motel 6! Survey from Best Western, all they can say is thank you for your business and letting us know how we can do better. I find this more and more with all Best Westerns unless it in new. I usually do not do reviews but safety and comfort is important. less
Tina M, General Manager at Best Western Clermont, responded to this review
Dear Valued Guest,
Thank you for sharing your experience, and I am so sorry to learn that we failed to meet your expectations of quality service and accommodations. Our primary goal is always to provide our guests with an enjoyable experience.
We take all reports of lacking service and your suggestions for improvement, particularly with the condition of your room and the AC. We greatly appreciate your time in bringing a number of important matters to light and we hope that you will find your expectations to be far surpassed during your next stay with us. Kind regards.