very outdated hotel with stale cigarette smell in our suite.
14/09/2019 JustLookUp, Gilbert, Arizona
The only reason we chose to stay at this hotel was that it was pet friendly and smoke-free (though it was obviously smoking was allowed hotel for many years. Our suite smelled horribly stale upon ente... more
The only reason we chose to stay at this hotel was that it was pet friendly and smoke-free (though it was obviously smoking was allowed hotel for many years. Our suite smelled horribly stale upon entering and it took several hours with the doors open and a/c on to be able to partially remove the stale smell. The decor is really old, especially the carpet. Thankfully the mattress was fairly comfortable which was a blessing. We stayed 2 nights at this hotel while we were in the Cincinnati, Ohio area. The young gal, Taylor, at the front desk, who checked us in, was especially friendly and very helpful. We give her 10 stars. :) Both mornings when we had breakfast, the gal who took care of the eating area, stayed in the area and watched over everything and everyone in there, possibly to make sure people didn't walk off with food (at least, this is what it felt like). The exterior of the building, the grounds and dog-friendly grassy area with 2 picnic tables was nice. The location off the freeway was handy. However, the interior of the sleeping area and suite area which was in a separate room (and was nice except that our daughter said the pull-out bed was extremely uncomfortable) was so very outdated and this really makes a difference to us in how comfortable we feel in our surroundings. We were disappointed in the amount we paid for what we rec'd. It could be a great hotel if the interior was updated and somehow the horrible stale cigarette smell removed. less
Tina M, Guest Relations Manager at Best Western Clermont, responded to this review
Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. We take this very seriously and are very sorry about the issues you faced; this has been forwarded to management. Thank you again for sharing and we hope to earn your business in the future by continuing to evolve and improve guest experience.