12/11/2015 barbaraa s, Witham, United Kingdom
My friend and I were supposed to stay at The Best Western near Ipswich, had a phone call whilst on our way to say that there was a problem with the hotel, and we were being booked in at The Claydon ... more
My friend and I were supposed to stay at The Best Western near Ipswich, had a phone call whilst on our way to say that there was a problem with the hotel, and we were being booked in at The Claydon Country house hotel . We asked what the problem was at the other hotel, we really got no answer, no one seemed to know. Enjoyed a lovely meal In the evening. Room was comfortable, breakfast really good. We returned from a day out and the manager on that day was very helpful, said he would find out what the problem was at the other hotel. He enquired straight away ,there was a problem with the heating in the room.He said was everything ok and could he get anything for us.So helpful, rather different from the previous day when we got no answers and no one seemed concerned, did not get his name sadly, but very much appreciated by us. less
BWGatehouse, Manager at BEST WESTERN Claydon Country House Hotel, responded to this review
Thank you for your feedback, I remember that you had to come to Claydon but at the time you checked in I had just come on shift and really did not know the details of why the move was necessary. I apologise if this did not come across as being satisfactory customer service. We aim to provide the highest standards of service and if this was lacking on this occasion, I am truly sorry. I am pleased that in general you had a good stay and hope that you would use our services again in the future.
Operations Manager - Claydon and Gatehouse Hotels.